Available to hire
I am an experienced Customer Service Specialist with over four years of expertise in delivering exceptional support across various industries. I thrive in dynamic, remote roles, leveraging my skills while fostering professional growth. My passion lies in effectively managing customer interactions and ensuring satisfaction through quality service.
Language
English
Fluent
French
Intermediate
Work Experience
Appointment Setter at Crossover Media Group
August 1, 2024 - August 1, 2024Conducted outreach calls to European countries, establishing rapport and assisting with identity verification, while enhancing customer satisfaction.
Live Chat Operator at Scarlet OF Agency
October 1, 2022 - October 1, 2022Managed multiple customer interactions via live chat, ensuring efficient and personalized support services.
Customer Support Specialist at Final Expense Life
December 31, 2021 - December 31, 2021Handled inbound and outbound calls, providing high-quality customer support and service solutions.
Customer Support Specialist -Recruiter at Owner Operator Land
October 29, 2025 - October 24, 2025Managed full -cycle recruitment process from sourcing leads to onboarding
Conducted thorough screenings and interviews to evaluate candidates' qualifications.
Developed and maintained a pipeline of owner operators and company drivers for long -haul and regional routes across all states.
Collaborated with the operations team to understand staff needs and align hiring efforts accordingly.
creating and implementing effective communication and recruitment strategies to attract top-tier drivers in the logistic company.
Maintained and organized database of leads and ensuring timely follow-ups.
Made an average of 200 daily outbound (cold-calls) and maintained company's kpi
Appointment Setter at Crossover Media Group
August 1, 2023 - August 1, 2023Conducted outreach calls to European countries (France, Germany, Ireland, Portugal, Italy, and the UK) to identify and secure appointments with prospective clients.
Customer Support Specialist at Final Expense Life
January 1, 2022 - January 1, 2022Handled a high volume of inbound and outbound calls, ensuring customer satisfaction through effective communication and problem-solving.
Education
Master's Degree at DLC Ahmadu Bello University
September 4, 2023 - October 17, 2025Master of International Affairs and Diplomacy
Bachelor's Degree at Ahmadu Bello University
January 1, 2015 - January 1, 2019Master's Degree at DLC Ahmadu Bello University
January 1, 2020 - January 1, 2021Bachelor's Degree at Ahmadu Bello University
January 1, 2014 - January 1, 2018Qualifications
Project Management
January 1, 2021 - October 29, 2025Customer Service Training
January 1, 2021 - October 29, 2025Project Management Professional
January 11, 2030 - October 29, 2025Certified Virtual Assistant
January 11, 2030 - October 29, 2025Industry Experience
Professional Services, Media & Entertainment, Telecommunications
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