Available to hire
I’m Grace S. Ancheta, a Growth & Outreach Specialist with a decade of experience in customer service, remote assistance, technical support, and digital content development. I excel at turning growth plans into measurable outcomes and enjoy building relationships with clients and partners. I thrive in remote and on-site environments, coordinating cross-functional efforts to boost lead generation, content reach, and customer satisfaction. My strengths include copywriting, content creation, and crafting data-informed outreach strategies that support business development and team engagement.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Work Experience
Growth & Outreach Specialist at The Center for Conscious Living and Fulfilment
January 1, 2026 - PresentExecute growth strategies to generate leads, conduct discovery calls, and book speaking engagements, translating plans into measurable outcomes.
Staff Writer, Digital Marketing & Content Specialist at Media First Network
February 1, 2024 - PresentWrite, edit, and publish news and website articles; design and maintain website content and structure; create visuals and written content for social media campaigns; conduct research to identify trends, audiences, and opportunities; execute outreach campaigns to promote content, partnerships, and engagement.
Growth & Outreach Specialist at Leonexus Virtual Assistants
December 1, 2020 - PresentDrive growth and outreach initiatives, supporting cross-functional marketing and client engagement activities.
Staff Writer, Digital Marketing & Content Specialist at Leonexus Virtual Assistants
December 1, 2020 - PresentDevelop and execute content and digital marketing tasks to support brand initiatives and client campaigns.
Copywriter at Leonexus Virtual Assistants
December 1, 2020 - PresentWrite copy for coaches and consultants to drive lead generation, appointment scheduling, and survey participation; support sales activities and outreach.
Copywriter & Sales Support/Coordinator at Quality Consistent Leads
January 1, 2021 - December 1, 2025Wrote and optimized LinkedIn copy for coaches and consultants to drive lead generation, appointment scheduling, and survey participation; tracked sales performance metrics and pipeline visibility; onboarded new sales team members and provided operational guidance.
Technical Support Specialist at M. Garcia Virtual Services
November 1, 2013 - May 1, 2018Provided onsite technical support for resellers on PBX, Business VoIP, AD/SL/BN, and Office 365; processed orders, coordinated with carriers and suppliers; managed service cancellations and updated internal systems.
Communication Excellence Trainer (Interim) at Sutherland Global Services
February 1, 2013 - October 1, 2013Delivered structured pre-hire and on-boarding training for customer service roles; conducted interviews and assessments to support recruitment; coached teams to improve communication and service skills.
Senior Specialist - Communication Analyst at Sutherland Global Services
May 1, 2011 - January 1, 2013Supported service delivery teams to improve CSAT and QA; led team huddles and classroom training on effective communication and customer service best practices; audited calls and emails to identify gaps and drive improvements.
Transaction Auditor (TCAM Auditor) at Sutherland Global Services
May 1, 2010 - April 1, 2011Audited agent operational actions to ensure policy compliance; identified discrepancies and escalated issues to maintain process integrity; generated reports to support operational audits.
Customer Support Specialist (Voice - Financial Services) at Sutherland Global Services
May 1, 2009 - February 1, 2010 Assisted customers with financial account inquiries and service requests; resolved issues and documented cases in internal systems.
Travel Specialist (Voice) at Aegis People Support
May 1, 2006 - December 1, 2008Handled customer travel bookings, itinerary modifications, and inquiries; provided customer service and coordinated travel arrangements.
Growth & Outreach Specialist at The Center for Conscious Living and Fulfillment
January 1, 2026 - PresentExecute growth strategies to generate leads, discovery calls, and booked speaking engagements, translating plans into measurable outcomes. Coordinate outreach campaigns across email (Instantly.ai), LinkedIn (Dripify), and other platforms to drive stage conversions and partnership opportunities. Conduct research to identify potential partners and speaking opportunities, supporting business development and top-of-funnel growth.
Technical Support Specialist at M. Garcia Virtual Services | Neural Networks AU
November 1, 2013 - May 1, 2018Provided technical support to resellers for PBX, Business VoIP, ADSL/NBN, and Office 365 products via phone and ticketing systems. Provided ADSL/NBN and Office 365 orders, processed number ports, and coordinated with upstream carriers and suppliers. Managed service cancellations and ensured updates in internal systems. Logged, tracked, and resolved support tickets using Zendesk and ConnectWise, maintaining SLA compliance. Handled inbound calls, including fault and escalation inquiries, and performed administrative and operational tasks including Excel reporting, customer billing, and knowledge base creation/modification.
Customer Support Specialist (Voice - Financial Services) at Sutherland Global Services
May 1, 2006 - December 1, 2008Assisted customers with financial account inquiries and service requests; resolved issues and documented cases in internal systems.
Education
Qualifications
Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Travel & Hospitality
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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