I’m Garry Hawthorne, a Learning and Development practitioner with nearly two decades of experience across automotive, real estate, healthcare, and customer service. I’m skilled in ADDIE and SAM, SaaS LMS ecosystems, and compliant technical documentation. I design and deliver training at the intersection of instructional rigor and AI-accelerated production. I build complete learning systems and measurable performance improvements, using Claude, ChatGPT, Synthesia, and NotebookLM to turn complex content into scalable training. I design and deliver training at the intersection of instructional rigor and AI-accelerated production, leveraging AI tools to build scalable learning systems that measurably improve performance. I’m passionate about translating workflows into practical guidance and reusable resources for diverse teams.

Garry Hawthorne

I’m Garry Hawthorne, a Learning and Development practitioner with nearly two decades of experience across automotive, real estate, healthcare, and customer service. I’m skilled in ADDIE and SAM, SaaS LMS ecosystems, and compliant technical documentation. I design and deliver training at the intersection of instructional rigor and AI-accelerated production. I build complete learning systems and measurable performance improvements, using Claude, ChatGPT, Synthesia, and NotebookLM to turn complex content into scalable training. I design and deliver training at the intersection of instructional rigor and AI-accelerated production, leveraging AI tools to build scalable learning systems that measurably improve performance. I’m passionate about translating workflows into practical guidance and reusable resources for diverse teams.

Available to hire

I’m Garry Hawthorne, a Learning and Development practitioner with nearly two decades of experience across automotive, real estate, healthcare, and customer service. I’m skilled in ADDIE and SAM, SaaS LMS ecosystems, and compliant technical documentation. I design and deliver training at the intersection of instructional rigor and AI-accelerated production. I build complete learning systems and measurable performance improvements, using Claude, ChatGPT, Synthesia, and NotebookLM to turn complex content into scalable training.
I design and deliver training at the intersection of instructional rigor and AI-accelerated production, leveraging AI tools to build scalable learning systems that measurably improve performance. I’m passionate about translating workflows into practical guidance and reusable resources for diverse teams.

See more

Language

English
Fluent

Work Experience

Software Trainer at Atlantic Coast Automotive Group
July 1, 2025 - Present
Built a complete Saturn DMS training curriculum from scratch, including SCORM modules, SOPs, QRGs, 5 visual infographics, and 2 Synthesia AI video tutorials, reducing onboarding time by 30% and improving proficiency across dealership roles within 90 days. Engineered an AI content production workflow using Claude for document architecture, NotebookLM for infographic development, and Synthesia for script-to-video production, converting written QRGs into asynchronous video training without a camera or studio. Translated complex DMS workflows, eContracting processes, and compliance requirements into 9 published documents covering Posting, Deal Jacket, Purchase Figures, F&I Admin, Credit Application, and Customer Portal modules. Partnered with IT, operations, and sales leadership to validate documentation accuracy, maintain version-controlled reference libraries, and align training content with live system updates across all dealership locations.
Onboarding Facilitator and Content Developer at Lennar Corporation
September 1, 2023 - May 1, 2025
Redesigned onboarding program as an AI-assisted, SaaS-delivered learning system with SCORM modules, Synthesia video tutorials, and virtual orientation sessions, driving a 25% improvement in 90-day retention and a 40% increase in new hire satisfaction scores.
Product Trainer and Commercialization Analyst at Lennar Corporation
May 1, 2017 - September 1, 2023
Developed 50+ SCORM-packaged eLearning modules with gamification elements, improving skill proficiency by 35% and completion rates by 28%; reusable content templates reduced development cycle time by 40%; conducted structured SME interviews, needs assessments, and performance gap analyses to design interventions aligned to measurable KPIs.
Information Systems Training Specialist at Dexian at Lennar Corporation
May 1, 2016 - May 1, 2017
Designed SCORM-compatible eLearning content and structured user documentation for enterprise information systems; administered LMS configurations and learner management across all system training rollouts.
Operations Training Specialist at Univita Medical
April 1, 2013 - July 1, 2015
Developed ADDIE-based instructional solutions for Central Intake, Call Center, and DME Intake divisions in a regulated healthcare environment; evaluated training effectiveness using Kirkpatrick's four-level model.
Customer Service Team Manager and Training Lead at Alorica
September 1, 2007 - October 1, 2013
Led and developed a team of 50+ customer service representatives across multiple client accounts; designed and launched the Performance Academy, integrating QA metrics, targeted coaching, and soft skills curriculum that elevated customer satisfaction scores by 22%.

Education

Bachelor of Arts in Instructional Design at Ashford University
January 11, 2030 - January 1, 2017

Qualifications

Articulate Storyline 360 certification
January 11, 2030 - June 2, 2026

Industry Experience

Education, Healthcare, Real Estate & Construction, Media & Entertainment, Professional Services