Garry Hawthorne

Built a complete Saturn DMS training curriculum from scratch, including SCORM modules, SOPs, QRGs, 5 visual infographics, and 2 Synthesia AI video tutorials, reducing onboarding time by 30% and improving proficiency across dealership roles within 90 days. Engineered an AI content production workflow using Claude for document architecture, NotebookLM for infographic development, and Synthesia for script-to-video production, converting written QRGs into asynchronous video training without a camera or studio. Translated complex DMS workflows, eContracting processes, and compliance requirements into 9 published documents covering Posting, Deal Jacket, Purchase Figures, F&I Admin, Credit Application, and Customer Portal modules. Partnered with IT, operations, and sales leadership to validate documentation accuracy, maintain version-controlled reference libraries, and align training content with live system updates across all dealership locations.

Redesigned onboarding program as an AI-assisted, SaaS-delivered learning system with SCORM modules, Synthesia video tutorials, and virtual orientation sessions, driving a 25% improvement in 90-day retention and a 40% increase in new hire satisfaction scores.

Developed 50+ SCORM-packaged eLearning modules with gamification elements, improving skill proficiency by 35% and completion rates by 28%; reusable content templates reduced development cycle time by 40%; conducted structured SME interviews, needs assessments, and performance gap analyses to design interventions aligned to measurable KPIs.