I am a results-oriented IT professional with over 10 years of experience in enterprise application management and team leadership. My career has allowed me to lead cloud migration projects and optimize operations, ensuring that technical solutions effectively align with business strategies. I am passionate about enhancing user proficiency through structured training and comprehensive documentation.

Grace Winlett

I am a results-oriented IT professional with over 10 years of experience in enterprise application management and team leadership. My career has allowed me to lead cloud migration projects and optimize operations, ensuring that technical solutions effectively align with business strategies. I am passionate about enhancing user proficiency through structured training and comprehensive documentation.

Available to hire

I am a results-oriented IT professional with over 10 years of experience in enterprise application management and team leadership. My career has allowed me to lead cloud migration projects and optimize operations, ensuring that technical solutions effectively align with business strategies. I am passionate about enhancing user proficiency through structured training and comprehensive documentation.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
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Language

English
Advanced
Burmese
Fluent
French
Beginner

Work Experience

Sales Associate (Part-Time) at Vessi Footwear Ltd.
November 1, 2024 - Present
Engaged customers by providing comprehensive service support and contributing to efficient daily retail operations.
Application Consultant at NCS Pte Ltd.
May 1, 2021 - December 1, 2023
Managed support and enhancements for mission-critical healthcare applications utilized across all Singapore polyclinics and hospitals. Streamlined incident resolution processes, achieving a reduction in average resolution time to meet SLA agreements.
Senior Software Engineer at Raptech Pte Ltd.
August 1, 2019 - May 1, 2021
Spearheaded the development of multiple software projects, serving as the primary technical liaison for project managers. Mentored junior engineers, enhancing code quality and productivity across the team.
Software Engineer at NCS Pte Ltd.
August 1, 2018 - August 1, 2019
Designed innovative solutions to address daily operational issues within the healthcare system. Conducted targeted user training sessions for diverse stakeholder groups, significantly boosting adoption rates.
Software Engineer at Raptech Pte Ltd.
January 1, 2014 - July 1, 2018
Delivered maintenance and feature enhancements in 9 applications concurrently for high-profile clients in the Singapore government and corporate sectors. Implemented scalable solutions that elevated system uptime and performance.
Intern at Keppel Land International
February 1, 2013 - July 1, 2013
Built a SharePoint-based Project Information Management System, enhancing project collaboration efficiency. Led requirements gathering and documentation, ensuring alignment with project objectives.

Education

Master of Business Administration at University Canada West
January 1, 2024 - June 1, 2025
Graduate Diploma - System Analysis at Institute of System Science, National University of Singapore
August 1, 2012 - July 1, 2013
Master of Computer Science at University of Computer Studies
December 1, 2009 - March 1, 2012
Bachelor of Computer Science (Honours) at University of Computer Studies
December 1, 2005 - October 1, 2009

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Software & Internet