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Hi there! I’m Hardianingrum Rahmanisa, a Customer Support Specialist with 2+ years in the BPO industry, supporting clients across e-commerce, SaaS, and startups. I regularly deliver fast, accurate assistance, maintain high quality scores, and optimize response times through proactive problem solving and clear communication. Outside of ticket queues, I enjoy documenting processes, creating playbooks, and improving onboarding and workflows to help teams scale in fast-paced, remote environments. I value collaboration, adaptability, and a customer-first mindset to support cross-functional teams and drive positive outcomes.…Hi there! I’m Hardianingrum Rahmanisa, a Customer Support Specialist with 2+ years in the BPO industry, supporting clients across e-commerce, SaaS, and startups. I regularly deliver fast, accurate assistance, maintain high quality scores, and optimize response times through proactive problem solving and clear communication. Outside of ticket queues, I enjoy documenting processes, creating playbooks, and improving onboarding and workflows to help teams scale in fast-paced, remote environments. I value collaboration, adaptability, and a customer-first mindset to support cross-functional teams and drive positive outcomes.

Hardianingrum Rahmanisa

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Hi there! I’m Hardianingrum Rahmanisa, a Customer Support Specialist with 2+ years in the BPO industry, supporting clients across e-commerce, SaaS, and startups. I regularly deliver fast, accurate assistance, maintain high quality scores, and optimize response times through proactive problem solving and clear communication. Outside of ticket queues, I enjoy documenting processes, creating playbooks, and improving onboarding and workflows to help teams scale in fast-paced, remote environments. I value collaboration, adaptability, and a customer-first mindset to support cross-functional teams and drive positive outcomes.…Hi there! I’m Hardianingrum Rahmanisa, a Customer Support Specialist with 2+ years in the BPO industry, supporting clients across e-commerce, SaaS, and startups. I regularly deliver fast, accurate assistance, maintain high quality scores, and optimize response times through proactive problem solving and clear communication. Outside of ticket queues, I enjoy documenting processes, creating playbooks, and improving onboarding and workflows to help teams scale in fast-paced, remote environments. I value collaboration, adaptability, and a customer-first mindset to support cross-functional teams and drive positive outcomes.

Available to hire

Hi there! I’m Hardianingrum Rahmanisa, a Customer Support Specialist with 2+ years in the BPO industry, supporting clients across e-commerce, SaaS, and startups. I regularly deliver fast, accurate assistance, maintain high quality scores, and optimize response times through proactive problem solving and clear communication.

Outside of ticket queues, I enjoy documenting processes, creating playbooks, and improving onboarding and workflows to help teams scale in fast-paced, remote environments. I value collaboration, adaptability, and a customer-first mindset to support cross-functional teams and drive positive outcomes.

Skills

Shopify

Microsoft Excel

Experience Level

Shopify

Expert

Microsoft Excel

Expert

Language

Indonesian

Fluent

English

Advanced

Work Experience

Customer Support Agent at INFLUX Australia (Remote)

November 1, 2023 - November 16, 2025

Initial role providing customer support across multi-client environments; contributed to playbooks and process documentation to improve workflow efficiency.

Data Annotator at TELUS International AI Canada (Remote)

September 30, 2023 - September 30, 2023

Evaluated and labeled digital content to boost platform intelligence, accuracy, and user relevance. Delivered high-quality annotations while adhering to project guidelines and deadlines.

Social Media Evaluator at TELUS International AI Canada (Remote)

January 31, 2023 - January 31, 2023

Assessed relevance and accuracy of social media ads; provided data-driven feedback to help advertisers refine content to align with policies and enhance user experience.