Harison Wright

Drove the delivery of an Agentic ITSM First Responder Agent for ServiceNow, leveraging Grafana and Ansible MCP servers to pinpoint root causes and execute automated (or HIL-approved) remediations to close tickets faster. Led system design, development, and deployment of a Gen AI Portal serving 350+ internal users integrating Django, LangChain, Azure OpenAI, Terraform and Postgres vector embeddings to accelerate internal GenAI adoption. Delivered 5+ Generative and Agentic AI MVPs using Python, FastAPI, LangGraph, RAG, OpenAI, and Amazon Bedrock to validate client use cases and enhance internal automation capabilities. Mentored junior developer through guidance sessions and code reviews and led cross-functional team in AWS Agentic AI Hackathon within the AI Enablement Team to champion AI productivity tooling.

Delivered an end-to-end Angular upgrade for a UK Public Sector client with a costed proposal, KPIs, and ROI analysis. Modernized business-critical systems by developing new features, upgrading legacy systems, and migrating to cloud infrastructure using Java (Spring), TypeScript, Angular, SQL, Docker, and Azure. Automated manual processes using Python, freeing up resources for higher-value tasks. Recognized for leadership in AWS Agentic AI Hackathon and for driving adoption of AI productivity tooling within the team.

Drove the delivery of an Agentic ITSM First Responder Agent for ServiceNow, leveraging Grafana and Ansible MCP servers to pinpoint root causes and execute automated (or HIL-approved) remediations to close tickets faster. Led design, development, and deployment of a GenAI Portal serving 350+ internal users, integrating Django, LangChain, Azure OpenAI, Terraform and Postgres vector embeddings to accelerate internal GenAI adoption. Delivered 5+ Generative and Agentic AI MVPs using Python, FastAPI, LangGraph, RAG, OpenAI, and Amazon Bedrock to validate client use cases and enhance internal automation capabilities. Mentored junior developer through guidance sessions and code reviews enhancing team AI development capabilities. Led cross-functional team in AWS Agentic AI Hackathon, demonstrating technical leadership competencies. Operating in the AI Enablement Team, championed the adoption of AI productivity tooling to improve developer efficiency and accelerate delivery while supporting broa