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I am a Karachi-based aspiring filmmaker pursuing a BA in Film, Media & Production. I gained hands-on production experience as a 3rd Assistant Director Intern at Big Bang Entertainment (ARY Digital), where I supported on-set coordination, scheduling, and communication between departments to ensure smooth production workflows. Alongside my studies, I worked as a Customer Service Specialist at Ibex Global Solutions on the Walmart project, handling real-time live chats and resolving customer inquiries in a fast-paced environment. I am passionate about storytelling and enjoy collaborating with creative teams to bring ideas to life while continuing to develop my communication, organization, and production skills.…I am a Karachi-based aspiring filmmaker pursuing a BA in Film, Media & Production. I gained hands-on production experience as a 3rd Assistant Director Intern at Big Bang Entertainment (ARY Digital), where I supported on-set coordination, scheduling, and communication between departments to ensure smooth production workflows. Alongside my studies, I worked as a Customer Service Specialist at Ibex Global Solutions on the Walmart project, handling real-time live chats and resolving customer inquiries in a fast-paced environment. I am passionate about storytelling and enjoy collaborating with creative teams to bring ideas to life while continuing to develop my communication, organization, and production skills.

Syed Hassan Ali Shah

1st Assistant Director, Film Director, Film Producer, +7

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I am a Karachi-based aspiring filmmaker pursuing a BA in Film, Media & Production. I gained hands-on production experience as a 3rd Assistant Director Intern at Big Bang Entertainment (ARY Digital), where I supported on-set coordination, scheduling, and communication between departments to ensure smooth production workflows. Alongside my studies, I worked as a Customer Service Specialist at Ibex Global Solutions on the Walmart project, handling real-time live chats and resolving customer inquiries in a fast-paced environment. I am passionate about storytelling and enjoy collaborating with creative teams to bring ideas to life while continuing to develop my communication, organization, and production skills.…I am a Karachi-based aspiring filmmaker pursuing a BA in Film, Media & Production. I gained hands-on production experience as a 3rd Assistant Director Intern at Big Bang Entertainment (ARY Digital), where I supported on-set coordination, scheduling, and communication between departments to ensure smooth production workflows. Alongside my studies, I worked as a Customer Service Specialist at Ibex Global Solutions on the Walmart project, handling real-time live chats and resolving customer inquiries in a fast-paced environment. I am passionate about storytelling and enjoy collaborating with creative teams to bring ideas to life while continuing to develop my communication, organization, and production skills.

Available to hire

I am a Karachi-based aspiring filmmaker pursuing a BA in Film, Media & Production. I gained hands-on production experience as a 3rd Assistant Director Intern at Big Bang Entertainment (ARY Digital), where I supported on-set coordination, scheduling, and communication between departments to ensure smooth production workflows.

Alongside my studies, I worked as a Customer Service Specialist at Ibex Global Solutions on the Walmart project, handling real-time live chats and resolving customer inquiries in a fast-paced environment.

I am passionate about storytelling and enjoy collaborating with creative teams to bring ideas to life while continuing to develop my communication, organization, and production skills.

Skills

Corporate Video

Short Film

Language

Work Experience

Customer Service Specialist at Ibex Global Solutions (Walmart Project)

November 1, 2023 - April 1, 2024

Provided real-time customer support through live chats, addressing inquiries and resolving issues efficiently. Maintained high customer satisfaction, including a full week of 20+ positive reviews with zero dissatisfaction. Managed multiple chat interactions simultaneously while meeting response time and quality benchmarks. Ensured accurate documentation of customer interactions and followed company procedures. Collaborated with team members to achieve KPIs related to resolution rate, customer satisfaction, and communication quality.