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I am a creative illustrator and cartoonist, although to date my artistic experience has been exclusively freelance work. I am dependable, detail-oriented, and continuously seek ways to improve my skills.…

James Thacker

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I am a creative illustrator and cartoonist, although to date my artistic experience has been exclusively freelance work. I am dependable, detail-oriented, and continuously seek ways to improve my skills.…

Available to hire

I am a creative illustrator and cartoonist, although to date my artistic experience has been exclusively freelance work. I am dependable, detail-oriented, and continuously seek ways to improve my skills.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior Software Distribution/Workstation Technical Specialist at Canada Life Assurance Company

July 1, 2024 - July 1, 2024

Coordinate software installations to 20,000 corporate workstations using MECM and InTune. Create & manage Change Requests for ITIL processes. Perform Incident Management second level troubleshooting for software distributions and BAU incidents. Process Software Requests, validate approvals, apply licensing, elevate permissions, verify functionality. Package in-house and 3rd-party software using InstallShield, VBScript, AutoIt. Contribute to continual process improvement, documentation, and trend analysis. Participate in Transition To Production oversight and approvals.

Technical Analyst at IBM Canada (Contractor)

March 1, 2005 - March 1, 2005

On assignment to Investors Group for Windows XP Migration Project and ILAB duties. Assisted IG Financial Consultants with OS upgrades, remote software issues and connectivity support, and general troubleshooting.

Technical Analyst at James Richardson International

July 1, 2002 - July 1, 2002

Duties included account creations, security management, password resets, remote and deskside software installations, system imaging, and incident troubleshooting. Performed top-level account and security administration for all corporate systems (Novell, Windows NT Server, MS Exchange, AIX, Lawson Finance, SuperHR). Front-line & second-level help desk duties supporting 1000+ corporate users.

Computer Operator at James Richardson International

December 1, 1996 - December 1, 1996

Ran overnight production cycles on DEC PDP and Honeywell DPS8000 systems to process data from 200+ remote grain elevators under strict time constraints. Managed batch processing of grain sales, purchases, and shipments; printed reports, statements, and cheques; performed tape backups, printer maintenance, and environmental monitoring.