Available to hire
Hi, I’m Hemin Hamad, a Marketing & Digital Marketing professional with over a decade of experience helping brands grow through data-driven campaigns and creative content. I enjoy transforming ideas into content that resonates, drives engagement, and supports business goals.
I specialize in eCommerce, branding, and digital strategies across telecom, IT, and tech sectors, with a passion for turning insights into measurable results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Web Developer | Content Creator | AI Automation & SEO Optimization at Freelance
January 1, 2024 - PresentDevelop secure, responsive WordPress websites; implement AI-driven content automation and SEO workflows; optimize Core Web Vitals and site performance; apply security controls (updates, backups, vulnerability prevention); monitor analytics to improve conversions; troubleshoot hosting, DNS, SSL, and configuration issues.
Cybersecurity Student Analyst (Academic Projects) at St. Clair College
January 1, 2023 - January 1, 2024Performed SIEM-based log monitoring and security alert investigations; conducted vulnerability assessments and risk analyses in simulated enterprise environments; applied SOC Tier 1 alert triage, classification, escalation, and documentation; implemented endpoint security and access control configurations; developed incident response reports and security policy documentation.
Information Technology Support Analyst at Orange Telecom
January 1, 2021 - January 1, 2023Delivered Tier 1/2 remote IT support for Windows OS, hardware, and enterprise applications; administered Microsoft 365 tenant (user provisioning, permissions, security groups, MFA, Azure AD/Entra ID); performed server patch management, system monitoring, and performance optimization; utilized RMM and ITSM ticketing systems; executed backup verification and disaster recovery test restores; supported VPN connectivity and firewall troubleshooting.
Digital Marketing & Content Strategy Manager at Korek Telecom
January 1, 2012 - January 1, 2020Led enterprise digital transformation initiatives across multi-platform ecosystems; managed cross-functional technical and creative teams delivering integrated digital campaigns; leveraged analytics to optimize engagement, conversions, and ROI; directed vendors and agencies to execute scalable, data-driven digital solutions.
Senior Help Desk Analyst at Korek Telecom
January 1, 2004 - January 1, 2012Provided Tier 1/2 support to 100+ enterprise users across desktops, servers, printers, and network infrastructure; administered Active Directory (user accounts, groups, permissions, password policies); installed and maintained Windows OS and Microsoft enterprise applications in domain environments; troubleshot VPN, firewall, switch, and connectivity issues; performed hardware diagnostics, system upgrades, and preventive maintenance; created technical documentation and internal knowledge base materials.
IT Support Analyst at Sarban Tech Company
January 1, 2002 - January 1, 2004Provided frontline technical support for hardware, software, and network connectivity; managed account access, credential resets, antivirus updates, and malware remediation; configured workstations, deployed applications, and supported Microsoft Office environments.
IT Training Instructor at Hemin Center for Computer Skills Training
January 1, 2002 - January 1, 2004Delivered part-time IT training and hands-on assistance on Windows OS, Microsoft Office, and cybersecurity awareness; supported user education and basic IT skills development.
Web Developer / Content Creator / AI Automation & SEO Optimization at Freelance
January 1, 2024 - PresentDeveloped secure, responsive WordPress websites aligned with business and performance objectives; Implemented AI-driven content automation and SEO optimization workflows; Optimized technical SEO, Core Web Vitals, and website performance; Applied website security controls including updates, backups, and vulnerability prevention; Monitored analytics and improved conversion performance; Troubleshooted hosting, DNS, SSL, and configuration issues.
Freelance Web Developer | Content Creator | AI Automation & SEO Optimization at Freelance
January 1, 2024 - PresentDevelop secure, responsive WordPress websites aligned with business goals; implement AI-driven content automation and SEO optimization workflows; optimize technical SEO and Core Web Vitals; apply website security controls including updates, backups, and vulnerability prevention; monitor analytics and improve conversion performance; troubleshoot hosting, DNS, SSL, and configuration issues.
Digital Content Manager at Korek Telecom
January 1, 2020 - January 1, 2023Developed and executed digital content strategies to boost user engagement and achieve business objectives. Optimized web content for SEO, resulting in a 30% increase in organic traffic. Managed and published content using WordPress and Sitefinity CMS platforms. Collaborated with cross-functional teams to enhance website usability and performance. Maintained a content calendar for timely and relevant updates.
Digital Media Manager at Orange (Korek Telecom)
January 1, 2014 - January 1, 2019Increased brand awareness and engagement through targeted digital strategies. Boosted click-through rates and reduced CPA by optimizing campaigns with Google Analytics. Managed a $1M ad budget, achieving a 20% ROI uplift. Integrated AI-driven chatbot technology, enhancing customer response rates. Improved website SEO, leading to better SERP rankings and organic growth.
Product Marketing Specialist at France Telecom
January 1, 2012 - January 1, 2014Developed and communicated unique value propositions and product positioning. Conducted market research to inform product marketing strategies. Created marketing collateral (brochures, case studies, web content). Conducted product training sessions for internal and external stakeholders.
Marketing Specialist at Korek Telecom
January 1, 2004 - January 1, 2012Developed and implemented comprehensive digital marketing campaigns, resulting in a 25% increase in online engagement. Conducted market research and analysis to identify target audiences and optimize marketing strategies. Created and managed content for social media platforms, website, and email campaigns. Collaborated with the sales team to align marketing efforts with business goals and drive lead generation. Monitored and analyzed campaign performance metrics to inform future marketing initiatives. Improved CRM strategies, resulting in higher customer retention rates.
Freelance Creativity & Content Creation at Freelance
January 1, 2018 - PresentConceptualize and create engaging content for clients, including blogs, social media posts, and promotional materials. Develop visual content such as graphics, videos, and infographics to enhance client marketing campaigns. Collaborate with clients to understand their vision and deliver content that aligns with their brand identity. Utilize SEO strategies to optimize content for search engines and increase online visibility. Manage multiple projects simultaneously, ensuring timely delivery and high-quality results. Conduct market research to stay updated on industry trends and incorporate new ideas into content creation.
Education
Graduate Certificate – Cybersecurity at St. Clair College
January 1, 2023 - January 1, 2024Bachelor’s Degree – Computer Science at Salahaddin University
January 1, 1999 - January 1, 2003Graduate Certificate at St. Clair College
January 1, 2023 - January 1, 2024Bachelor’s Degree at Salahaddin University
January 1, 1999 - January 1, 2003Graduate Certificate – Cybersecurity at St. Clair College
January 1, 2023 - January 1, 2024Bachelor’s Degree – Computer Science at Salahaddin University
January 1, 1999 - January 1, 2003Graduate Certificate at St. Clair College
January 1, 2023 - January 1, 2024Bachelor of Computer Science at Salahaddin University
January 1, 1999 - January 1, 2003Qualifications
Graduate Certificate in Cybersecurity
January 1, 2023 - January 1, 2024Project Management Professional (PMP)
January 11, 2030 - March 21, 2026Loyalty Management System (LMS)
January 11, 2030 - March 21, 2026Train the Trainer (TTT)
January 11, 2030 - March 21, 2026Business Etiquette
January 11, 2030 - March 21, 2026Effective Presentations
January 11, 2030 - March 21, 2026Time Management
January 11, 2030 - March 21, 2026Team Building
January 11, 2030 - March 21, 2026Cybersecurity
January 11, 2030 - March 21, 2026Industry Experience
Software & Internet, Telecommunications, Education, Professional Services, Retail, Computers & Electronics, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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