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I’m a web designer and developer based in Edmonton, Alberta, with hands-on experience in wireframing, prototyping, and building responsive websites. I recently completed a Diploma in Digital Media and IT with a focus on UX and web development. I enjoy turning ideas into simple, easy-to-use designs and improving them through feedback and testing. I bring over 10 years of experience working directly with customers and teams, which has helped me develop strong communication, empathy, and attention to detail—qualities I apply to my design work. I have collaborated across government, retail, hospitality, and education sectors, delivering solutions that balance usability and business goals. My background includes IT support, sales, marketing, and operations, which gives me a holistic view of user needs and technical feasibility. I’m passionate about applying UX principles to create accessible experiences and continuously refining designs through data and user feedback.…I’m a web designer and developer based in Edmonton, Alberta, with hands-on experience in wireframing, prototyping, and building responsive websites. I recently completed a Diploma in Digital Media and IT with a focus on UX and web development. I enjoy turning ideas into simple, easy-to-use designs and improving them through feedback and testing. I bring over 10 years of experience working directly with customers and teams, which has helped me develop strong communication, empathy, and attention to detail—qualities I apply to my design work. I have collaborated across government, retail, hospitality, and education sectors, delivering solutions that balance usability and business goals. My background includes IT support, sales, marketing, and operations, which gives me a holistic view of user needs and technical feasibility. I’m passionate about applying UX principles to create accessible experiences and continuously refining designs through data and user feedback.

Hershey Agustin

Web Designer, Web Developer, UX Designer, +2

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I’m a web designer and developer based in Edmonton, Alberta, with hands-on experience in wireframing, prototyping, and building responsive websites. I recently completed a Diploma in Digital Media and IT with a focus on UX and web development. I enjoy turning ideas into simple, easy-to-use designs and improving them through feedback and testing. I bring over 10 years of experience working directly with customers and teams, which has helped me develop strong communication, empathy, and attention to detail—qualities I apply to my design work. I have collaborated across government, retail, hospitality, and education sectors, delivering solutions that balance usability and business goals. My background includes IT support, sales, marketing, and operations, which gives me a holistic view of user needs and technical feasibility. I’m passionate about applying UX principles to create accessible experiences and continuously refining designs through data and user feedback.…I’m a web designer and developer based in Edmonton, Alberta, with hands-on experience in wireframing, prototyping, and building responsive websites. I recently completed a Diploma in Digital Media and IT with a focus on UX and web development. I enjoy turning ideas into simple, easy-to-use designs and improving them through feedback and testing. I bring over 10 years of experience working directly with customers and teams, which has helped me develop strong communication, empathy, and attention to detail—qualities I apply to my design work. I have collaborated across government, retail, hospitality, and education sectors, delivering solutions that balance usability and business goals. My background includes IT support, sales, marketing, and operations, which gives me a holistic view of user needs and technical feasibility. I’m passionate about applying UX principles to create accessible experiences and continuously refining designs through data and user feedback.

Available to hire

I’m a web designer and developer based in Edmonton, Alberta, with hands-on experience in wireframing, prototyping, and building responsive websites. I recently completed a Diploma in Digital Media and IT with a focus on UX and web development. I enjoy turning ideas into simple, easy-to-use designs and improving them through feedback and testing. I bring over 10 years of experience working directly with customers and teams, which has helped me develop strong communication, empathy, and attention to detail—qualities I apply to my design work.

I have collaborated across government, retail, hospitality, and education sectors, delivering solutions that balance usability and business goals. My background includes IT support, sales, marketing, and operations, which gives me a holistic view of user needs and technical feasibility. I’m passionate about applying UX principles to create accessible experiences and continuously refining designs through data and user feedback.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

IT Support (CO-OP) at Government of Canada

September 1, 2024 - December 1, 2024

Troubleshot internal websites and digital tools to ensure smooth daily operations. Collaborated with cross-functional teams to resolve technical issues efficiently. Assisted in implementing updated systems and ensured users understood changes. Documented recurring issues to support future improvements.

Sales Associate at TJX Canada

August 1, 2022 - Present

Delivered consistent customer service and resolved issues efficiently. Built strong communication skills by working directly with diverse clients. Maintained attention to detail and accuracy in daily tasks.

Shift Manager at Hi-Flyer Food (Canada)

February 1, 2020 - August 1, 2023

Managed daily operations in a fast-paced environment. Collected and reviewed customer feedback to improve service flow and team performance. Trained staff and improved communication between team members.

Marketing Officer at Stanley College

July 1, 2019 - February 1, 2020

Created weekly and monthly reports to analyze campaign performance. Used data to suggest improvements in marketing strategies. Promoted events and built brand visibility.

Hostess at Qatar Airways, Al Maha Services

July 1, 2014 - December 1, 2016

Listened carefully to customer requests and resolved issues efficiently. Delivered high-quality service with attention to detail, ensuring smooth processing and positive experiences.

Beauty Advisor at AMS International

November 1, 2011 - July 1, 2014

Helped customers find solutions that fit their needs, improving satisfaction and loyalty. Collected feedback and observed user preferences to guide product recommendations. Tracked sales and inventory to support informed decisions.