Available to hire
I am a creative designer turning ideas into compelling visuals that engage, inspire, and deliver results.
I specialize in cohesive branding, web, and print design that makes an impact.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Graphic Designer at Self-Employed
January 1, 1990 - September 12, 2025Led design projects for small business clients in various industries increasing brand visibility
Developed Danville’s first visitor and newcomer magazine, selling ads, locating community writers, designing all aspects, approving galleys, and distributing the magazine to visitor centers within 75 miles
Created cohesive branding strategies, including logos, labels, and websites
Designed marketing materials (brochures, posters, labels, forms) that resulted in increased engagement
Business & Systems Analyst/Tech Support Analyst at Microsoft
December 18, 2023 - May 15, 2025Applied UX writing and design thinking to enhance support guides and process docs
Created PowerPoint presentations
Used dashboards and visual tools to coordinate cloud release planning and backlog tracking
Prioritized clarity and consistency in all support communications and solution delivery
Resolved technical issues using Azure DevOps and ITSM, streamlining workflows with visual mapping
IT Director/System Administrator at Danville Redevelopment and Housing Authority
November 18, 2013 - January 15, 2021Refreshed visual style, updated content, and curated imagery for websites
Maintained and optimized the website in WordPress and HTML for ongoing accessibility and relevance
Led the design and development of the new housing education initiative website and brand identity, enhancing community engagement
Performed all IT related administration, networking, and technical support
Merchandiser at Home Depot
January 1, 2010 - November 15, 2013Home Depot, Danville, Virginia:
Managed inventory flow, product replenishment to ensure optimal shelf presence
Executed strategic merchandising plans that aligned with seasonal trends and brand guidelines
Installed holiday and promotional displays, creating eye-catching setups that enhanced customer engagement
Home Depot for AkzoNobel, Danville, Virginia:
Maintained vibrant, high-impact paint displays for industry leaders Behr, PPG, and Glidden, for visual appeal
Revamped and streamlined paint chip presentation to enhance customer experience
Graphic Artist at Dan River Inc.
November 16, 1999 - December 31, 2007Designed licensed packaging inserts, hang tags, and labels by creating pre-press CMYK materials
Created logos for new product lines in Illustrator and Photoshop
Edited and color-corrected photos to match actual fabric used in bedding products and accessories
Created room renderings in CAD using NED Graphics
Freelance Graphic Designer at Self-Employed
January 1, 2013 - PresentLed design projects for small business clients, increasing brand visibility. Created Danville’s first visitor magazine, sales ads, community writer outreach, and end-to-end magazine production including design, layout, approvals, and distribution within 75 miles. Built cohesive branding strategies (logos, labels, websites) and marketing materials (brochures, posters, labels, forms) that boosted engagement. On-boarded SaaS platform users and delivered training.
IT Operations & Infrastructure Manager at Public Housing Agency
January 1, 2021 - September 15, 2025Led IT operations and infrastructure, and managed web design, branding, and digital communications projects. Oversaw Windows servers, Active Directory, and endpoint security; delivered desktop support; managed vendor negotiations and IT budgeting.
Onboarding & Training Specialist (Contract) at Marquee Staffing (Remote)
December 31, 2020 - September 15, 2025Delivered onboarding and training sessions for new end users on a SaaS platform. Authored detailed internal support guides. Triaged escalated technical issues and managed cross-functional handoffs. Scoped backlog tracking, release planning, and workflow improvements.
Senior Technical Support Specialist (Contract) at Er/Manpower (Remote)
April 30, 2023 - September 15, 2025Provided advanced Microsoft 365 tenant administration support, licensing, security configurations, and end-point management. Assisted with cloud deployments (Azure DevOps) and IT operations for remote teams.
Remote IT & Design Consultant at Business Integration (Remote)
May 31, 2025 - September 15, 2025Drove remote technical guidance for Azure deployments, cloud tooling, documentation of incidents, backlog planning, and workflow improvements. Supported cross-functional teams with design and technical communications.
Freelance Graphic Designer at Self-Employed
December 31, 1999 - September 15, 2025Led design projects for small business clients across various industries to increase brand visibility. Created Danville’s first visitor and newcomer magazine, selling ads, coordinating writers, designing all aspects, approving galleys, and distributing the magazine to visitor centers within 75 miles. Developed cohesive branding strategies (logos, labels, websites) and marketing materials (brochures, posters, labels, forms) that boosted engagement. On-boarded users and delivered SaaS platform training; documented identity/access issues and supported incident resolution.
Freelance Graphic Designer at Self-Employed
January 1, 2013 - PresentContinued freelance design services for small businesses, nonprofits, and agencies. Led branding projects, website design, and print materials, delivering clear messaging and visual communication.
Graphic Designer at Dan River Incorporated
December 31, 2008 - September 15, 2025Created packaging, product tags, and branded graphics for home fashion products sold at major retailers.
Director of IT / IT Systems Administrator at Danville Redevelopment & Housing Authority
January 31, 2021 - September 15, 2025Led all IT operations and infrastructure; managed hybrid Windows/AD environment, endpoint security, IT budgeting, vendor negotiations, and software licensing. Directed branding and digital communications projects.
Remote Technical Support Specialist at Superior Press (Contract via Experis/Manpower)
April 30, 2023 - September 15, 2025Delivered advanced support for Microsoft 365 administrators in multi-tenant environments. Triaged escalated issues, authored internal guides, and supported cross-functional handoffs.
IT/Cloud Deployment Specialist at Business Integra (Contract via remote)
May 31, 2025 - September 15, 2025Supported internal Microsoft teams with cloud deployments and ITSM operations; conducted deep-dive troubleshooting; served as SME for tenant administration best practices; managed backlog and release readiness.
Onboarding & Training Specialist at Marquee Staffing (Contract via remote)
December 31, 2023 - September 15, 2025Delivered onboarding and training sessions for new end users on SaaS platforms; authored detailed documentation and internal support guides; triaged escalated issues and improved backlog and workflow.
Graphic Designer at Freelance
December 31, 1999 - September 22, 2025Led design projects for small business clients in various industries; created cohesive branding strategies including logos, labels, and websites; developed Danville's first visitor center magazine, selling ads, locating community writers, designing all aspects, and distributing the magazine to visitor centers within 75 miles.
Graphic Artist at Dan River Incorporated
December 31, 2008 - September 22, 2025Designed licensed packaging inserts, hang tags, and labels by creating pre-press CMYK materials. Created logos for new product lines in Illustrator and Photoshop. Edited and color-corrected photos to match actual fabrics used in bedding products and accessories. Created room renderings in CAD using NedG.
Education
Coursework in Technical Writing at Rensselaer Polytechnic Institute
January 1, 1992 - December 31, 1992Bachelor of Arts in English at University of Connecticut
August 15, 1984 - May 20, 1988Master's in Education at Grand Canyon University
January 1, 2009 - December 31, 2010Technical Writing Course at Grand Canyon University
January 11, 2030 - October 27, 2025Bachelor of Arts in English at Rensselaer Polytechnic Institute
January 11, 2030 - October 27, 2025Bachelor of Arts in English at University of Connecticut
January 11, 2030 - October 27, 2025Qualifications
Continuous Learning
May 1, 2021 - October 27, 2025• Programming with Python | CodeSignal (7/2025 to 8/2025)
• Azure AI Fundamentals (AZ-900) | Microsoft Learn (7/2025)
• Entra and Endpoint Management (AZ-104/MD-102)| Microsoft Learn (7/2025)
• Microsoft 365 Administration (MS-102) | Microsoft Learn (7/2025)
• Implement Threat Protection by Using Microsoft Defender XDR | Microsoft Learn (6/2025)
• Scrum Master Cert Prep | LinkedIn Learning (6/2025)
• Product Management: Building a Product Roadmap | LinkedIn Learning (6/2025)
• Salesforce Essential Training | LinkedIn Learning (4/2023)
• Learning Salesforce for Admins | LinkedIn Learning (6/2021)
• Zendesk Agent Training | LinkedIn Learning (6/2021)
Industry Experience
Media & Entertainment, Professional Services, Retail, Software & Internet, Education, Computers & Electronics, Non-Profit Organization, Consumer Goods, Government, Manufacturing, Other
Developed Danville’s first visitor and newcomer magazine, selling ads, locating community writers, designing all aspects, approving galleys, and distributing the magazine to visitor centers within 75 miles
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