I am a highly motivated and results-oriented professional with extensive experience in sales, customer service, and education. I excel at building rapport, exceeding goals, and adapting to diverse environments. I am passionate about supporting individuals with special needs and helping them reach their full potential. I am also a skilled photographer/videographer with 12 years of experience translating client concepts into visually engaging content.

Marcell Holiday

I am a highly motivated and results-oriented professional with extensive experience in sales, customer service, and education. I excel at building rapport, exceeding goals, and adapting to diverse environments. I am passionate about supporting individuals with special needs and helping them reach their full potential. I am also a skilled photographer/videographer with 12 years of experience translating client concepts into visually engaging content.

Available to hire

I am a highly motivated and results-oriented professional with extensive experience in sales, customer service, and education. I excel at building rapport, exceeding goals, and adapting to diverse environments.

I am passionate about supporting individuals with special needs and helping them reach their full potential. I am also a skilled photographer/videographer with 12 years of experience translating client concepts into visually engaging content.

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Experience Level

Language

English
Fluent

Work Experience

Job Coach at Bancroft
December 1, 2024 - Present
Provide individualized support to adults with disabilities in securing and maintaining competitive employment. Conduct job assessments, develop career plans, and provide on-site job coaching to enhance work skills and independence. Collaborate with employers to identify suitable job opportunities and facilitate successful job placements. Advocate for individuals with disabilities to ensure access to necessary resources and support.
Paraprofessional at Bancroft School
February 1, 2024 - Present
Provide academic and behavioral support to students with special needs. Develop and implement individualized education plans (IEPs). Collaborate with teachers, parents, and other professionals to ensure students' success. Maintain accurate records of student progress. Assist with classroom management and discipline procedures. Participate in professional development activities.
Paraprofessional at Avenues for Independent Living
February 1, 2024 - Present
Provide support to individuals with disabilities in achieving their goals for independent living. Assist with daily living tasks such as cooking, cleaning, and budgeting. Facilitate social skills training and community integration activities. Advocate for individuals with disabilities to access necessary resources and services. Promote self-determination and independence among individuals with disabilities.
ESS Substitute Teacher at [School District], Linwood, NJ
December 1, 2023 - Present
Experienced ESS substitute teacher, readily adapting to diverse classroom environments and student needs in elementary schools. Passionate about providing engaging and supportive learning experiences for all students, including those with special needs. Possess a New Jersey teaching certificate, demonstrating commitment to professional development and educational excellence. Successfully completed a New Jersey criminal background check, ensuring a safe and secure learning environment.
Safety Consultant at Medical Guardian
September 1, 2018 - November 1, 2019
Handle inbound and outbound sales calls daily with urgency, care and expertise to convert potential customers into subscribers. Became rookie of the year with record-breaking sales in the first year. Exhibited a strong work ethic to complete or exceed the target of 75 sales calls daily. Utilized rapport building to best meet the needs of the customer in a sincere and ethical manner. Demonstrated competitive spirit to meet and exceed company-wide and personal sales goals.
Sales Representative at Comcast Xfinity
June 1, 2006 - November 1, 2018
Contact center veteran with diverse experience in tech support and sales. Championed customer satisfaction in internet tech support, resolving connectivity issues efficiently. Consistently ranked top agent in internet, mobile, TV, and Xfinity home security sales. Skilled at trouble-shooting and upselling, exceeding goals in all metrics. Displayed leadership qualities under pressure.

Education

High School Diploma at Woodrow Wilson High School, Camden, NJ
January 1, 1996 - January 1, 1997
Bachelor's Degree in Computer Programming / Digital Art at Devry Institute, New Brunswick, NJ
January 1, 1998 - January 1, 2003
Associate's Degree in Business Management / Communications at Southern New Hampshire University, City, State
January 1, 2016 - January 1, 2017

Qualifications

LAEDA Entrepreneurship Program
January 11, 2030 - March 3, 2026
New Jersey ESS Teacher Certification
January 11, 2030 - March 3, 2026
GCN Training - New Jersey
January 11, 2030 - March 3, 2026
New Jersey Criminal Background Check
January 11, 2030 - March 3, 2026

Industry Experience

Education, Media & Entertainment, Non-Profit Organization, Professional Services