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Hi, I'm Sophia, a Technical Support Engineer with proven expertise in resolving complex software and hardware issues, system administration, and delivering exceptional customer service. I have a track record of handling 50+ tickets daily, maintaining knowledge bases, and optimizing technical workflows across multiple enterprise platforms. I collaborate across IT, digital, and marketing to support operations, manage website updates, create digital content, and implement marketing strategies. I troubleshoot hardware/software issues, document customer interactions, and provide proactive on-call support to keep business operations running smoothly.…Hi, I'm Sophia, a Technical Support Engineer with proven expertise in resolving complex software and hardware issues, system administration, and delivering exceptional customer service. I have a track record of handling 50+ tickets daily, maintaining knowledge bases, and optimizing technical workflows across multiple enterprise platforms. I collaborate across IT, digital, and marketing to support operations, manage website updates, create digital content, and implement marketing strategies. I troubleshoot hardware/software issues, document customer interactions, and provide proactive on-call support to keep business operations running smoothly.

Sophia

Web Designer, Content Creator, Content Designer, +4

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Hi, I'm Sophia, a Technical Support Engineer with proven expertise in resolving complex software and hardware issues, system administration, and delivering exceptional customer service. I have a track record of handling 50+ tickets daily, maintaining knowledge bases, and optimizing technical workflows across multiple enterprise platforms. I collaborate across IT, digital, and marketing to support operations, manage website updates, create digital content, and implement marketing strategies. I troubleshoot hardware/software issues, document customer interactions, and provide proactive on-call support to keep business operations running smoothly.…Hi, I'm Sophia, a Technical Support Engineer with proven expertise in resolving complex software and hardware issues, system administration, and delivering exceptional customer service. I have a track record of handling 50+ tickets daily, maintaining knowledge bases, and optimizing technical workflows across multiple enterprise platforms. I collaborate across IT, digital, and marketing to support operations, manage website updates, create digital content, and implement marketing strategies. I troubleshoot hardware/software issues, document customer interactions, and provide proactive on-call support to keep business operations running smoothly.

Available to hire

Hi, I’m Sophia, a Technical Support Engineer with proven expertise in resolving complex software and hardware issues, system administration, and delivering exceptional customer service. I have a track record of handling 50+ tickets daily, maintaining knowledge bases, and optimizing technical workflows across multiple enterprise platforms.

I collaborate across IT, digital, and marketing to support operations, manage website updates, create digital content, and implement marketing strategies. I troubleshoot hardware/software issues, document customer interactions, and provide proactive on-call support to keep business operations running smoothly.

Skills

JavaScript

HTML5

CSS

Experience Level

JavaScript

Expert

HTML5

Intermediate

CSS

Intermediate

Work Experience

Lead IT & Digital Content Specialist

January 1, 2023 - Present

Lead IT & digital content initiatives, manage IT and digital content operations, support website updates, create digital content, and support marketing strategies. Troubleshoot hardware/software issues, document customer interactions and issues using Salesforce, provide high-level support resolving 50+ tickets daily, and support SaaS-based technical issues via phone, email and remote tools like Team Viewer. Provided 24/7 on-call support on a rotating basis to maintain system stability.

Application Support Analyst, Tier II at Columbus Communications

January 1, 2014 - January 1, 2016

Developed PL/SQL scripts and performed Oracle database fixes. Provided Unix shell scripting and support for AIX/Linux environments. Managed application installations, configurations, and troubleshooting for Cerillion systems. Administered JBOSS App Server, Active Directory, and SharePoint systems. Designed and implemented billing formats, XML changes, and system upgrades.

Database Developer / Support at Columbus Communications

January 1, 2019 - January 1, 2020

Developed PL/SQL scripts, performed Oracle database fixes, Unix shell scripting for Unix/Linux environments. Managed installations, configurations and troubleshooting for Cerillion systems; Administered JBOSS App Server, Active Directory, and SharePoint systems; Designed and implemented billing formats, XML changes, and system upgrades.