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Dynamic L&D leader with 9+ years in BPO/global ops. Currently Training Manager at Onecom India (Apr 2026 start). Key wins: 35% NPS boost at Airbnb via targeted interventions; 80% cert automation + 25% proficiency gain at AuthBridge; 20% KPI uplift at Teleperformance/Convergys. Skills: LMS/Jira/Tableau/Superset, program design, batch onboarding. PMP pursuing. Flexible freelance: workshops, content, analytics. Gurgaon-based/remote. Let's drive your team's performance!…Dynamic L&D leader with 9+ years in BPO/global ops. Currently Training Manager at Onecom India (Apr 2026 start). Key wins: 35% NPS boost at Airbnb via targeted interventions; 80% cert automation + 25% proficiency gain at AuthBridge; 20% KPI uplift at Teleperformance/Convergys. Skills: LMS/Jira/Tableau/Superset, program design, batch onboarding. PMP pursuing. Flexible freelance: workshops, content, analytics. Gurgaon-based/remote. Let's drive your team's performance!

Sarvagya Sharma

Project Manager, Instructional Designer, Creative Director, +1

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Dynamic L&D leader with 9+ years in BPO/global ops. Currently Training Manager at Onecom India (Apr 2026 start). Key wins: 35% NPS boost at Airbnb via targeted interventions; 80% cert automation + 25% proficiency gain at AuthBridge; 20% KPI uplift at Teleperformance/Convergys. Skills: LMS/Jira/Tableau/Superset, program design, batch onboarding. PMP pursuing. Flexible freelance: workshops, content, analytics. Gurgaon-based/remote. Let's drive your team's performance!…Dynamic L&D leader with 9+ years in BPO/global ops. Currently Training Manager at Onecom India (Apr 2026 start). Key wins: 35% NPS boost at Airbnb via targeted interventions; 80% cert automation + 25% proficiency gain at AuthBridge; 20% KPI uplift at Teleperformance/Convergys. Skills: LMS/Jira/Tableau/Superset, program design, batch onboarding. PMP pursuing. Flexible freelance: workshops, content, analytics. Gurgaon-based/remote. Let's drive your team's performance!

Available to hire

Dynamic L&D leader with 9+ years in BPO/global ops. Currently Training Manager at Onecom India (Apr 2026 start). Key wins: 35% NPS boost at Airbnb via targeted interventions; 80% cert automation + 25% proficiency gain at AuthBridge; 20% KPI uplift at Teleperformance/Convergys. Skills: LMS/Jira/Tableau/Superset, program design, batch onboarding. PMP pursuing. Flexible freelance: workshops, content, analytics. Gurgaon-based/remote. Let’s drive your team’s performance!

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Training Manager at OneCom Frontline Team Capabilities

April 1, 2026 - Present

Lead a team of trainers to deliver onboarding, induction, and continuous learning for 200+ Customer & Tech Operations staff, aligning with business growth and reducing skill gaps by 30%.

Training Partner at Airbnb

January 1, 2022 - March 1, 2026

Led the end-to-end transformation of the global learning content library for 5,000+ employees during a comprehensive LMS migration.

Senior Associate Trainer at AuthBridge Compliance & Risk Automation

December 1, 2019 - January 1, 2022

Architected a technology-enabled compliance strategy that automated 80% of mandatory certifications. This initiative transitioned the department from manual tracking to a real-time digital dashboard, ensuring 100% audit readiness across multiple business units.

Trainer at Teleperformance

October 1, 2018 - December 1, 2019

Pioneered a data-driven coaching framework for frontline associates; shifted from theoretical instruction to high-fidelity simulations, driving a 20% increase in performance metrics within the first quarter of implementation.