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I am a strategic and results-driven Project Manager with over 25 years of experience leading complex programmes and change initiatives across financial services and regulatory landscapes. I excel at aligning project objectives with organisational goals, driving cross-functional collaboration and delivering transformational outcomes on time and within budget. I specialise in end-to-end scope management, data migration, large-scale system changes, and building high-performing teams. My track record includes establishing PMO processes, managing multimillion-pound budgets, and guiding organisations through regulatory and customer-focused improvements while maintaining agile ways of working.…I am a strategic and results-driven Project Manager with over 25 years of experience leading complex programmes and change initiatives across financial services and regulatory landscapes. I excel at aligning project objectives with organisational goals, driving cross-functional collaboration and delivering transformational outcomes on time and within budget. I specialise in end-to-end scope management, data migration, large-scale system changes, and building high-performing teams. My track record includes establishing PMO processes, managing multimillion-pound budgets, and guiding organisations through regulatory and customer-focused improvements while maintaining agile ways of working.

Ian Blumbergs

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I am a strategic and results-driven Project Manager with over 25 years of experience leading complex programmes and change initiatives across financial services and regulatory landscapes. I excel at aligning project objectives with organisational goals, driving cross-functional collaboration and delivering transformational outcomes on time and within budget. I specialise in end-to-end scope management, data migration, large-scale system changes, and building high-performing teams. My track record includes establishing PMO processes, managing multimillion-pound budgets, and guiding organisations through regulatory and customer-focused improvements while maintaining agile ways of working.…I am a strategic and results-driven Project Manager with over 25 years of experience leading complex programmes and change initiatives across financial services and regulatory landscapes. I excel at aligning project objectives with organisational goals, driving cross-functional collaboration and delivering transformational outcomes on time and within budget. I specialise in end-to-end scope management, data migration, large-scale system changes, and building high-performing teams. My track record includes establishing PMO processes, managing multimillion-pound budgets, and guiding organisations through regulatory and customer-focused improvements while maintaining agile ways of working.

Available to hire

I am a strategic and results-driven Project Manager with over 25 years of experience leading complex programmes and change initiatives across financial services and regulatory landscapes. I excel at aligning project objectives with organisational goals, driving cross-functional collaboration and delivering transformational outcomes on time and within budget.

I specialise in end-to-end scope management, data migration, large-scale system changes, and building high-performing teams. My track record includes establishing PMO processes, managing multimillion-pound budgets, and guiding organisations through regulatory and customer-focused improvements while maintaining agile ways of working.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Lead Project Manager (Business and Operational Readiness) – Visa Conversion and Instalments Plan at Lloyds Banking Group

March 1, 2025 - Present

Directed and managed the planning and delivery of business and operational readiness for the largest scheme migration in Europe history (11 million Credit Cards). Successfully led the creation, approval and delivery of complex Training and Communications for over 12000 colleagues across 20 different business areas. Drove process re-engineering for high volume journeys, mitigating resource demand. Spearheaded new tailored Voice and Mobile customer journeys to support customer self-service. Designed and executed the Business Readiness and Operations Implementation Strategies, resulting in a highly successful implementation. Built PMO functions while maintaining Agile ways of working.

Project Manager – Transformation Programme (Complaints Utility) at Diligenta – a subsidiary of Tata Consultancy Services

March 1, 2024 - Present

Directed and managed planning and delivery of change for a complex area within a large transformation programme, including 20+ workstreams, 3 new functions and a new system design/build. Recruited and managed diverse resources. Standardised processes across 6 accounts within Pensions and Life support functions. Implemented PMO function for Complaints, enabling design of a new Complaints Management System; collaborated across 6 accounts; designed, implemented and managed design of new Complaints System; oversaw collaboration with clients.

Volunteer Project Manager at Falklands War Heritage Centre

February 1, 2024 - July 1, 2024

Provided Project Management support and guidance to charity initiative of creating a new Falklands War Heritage Centre.

Career Break

September 1, 2022 - December 31, 2023

Career break following bereavement.

Lead Project Manager – MBNA Integration, PPI Workstream (Contract) at Lloyds Banking Group

October 1, 2017 - August 31, 2022

Led 475 detailed business requirements for PPI Workstream; oversaw multi-channel development; oversaw digital form development; redesigned complaint management; data migration; MBNA PPI Payments integration; PMO readiness; two-phase implementation in 2019; risk/regulatory controls.

Project Manager – Risk Assessment (Contract) at Bridgeforce Consultancy

April 1, 2017 - July 31, 2017

Conducted an in-depth evaluation of each lender's underwriting operations, servicing, and collections practices, ensuring thorough understanding of operational risks and backup servicing preparedness. Developed tailored risk management strategies for each lender.

Senior Project Manager – Regulatory and Audit (Permanent) at MBNA/Bank of America, Remote

August 1, 2012 - November 30, 2016

Led all elements of the PPI regulatory project in Ireland, ensuring full compliance with Central Bank of Ireland regulations and implementing essential changes in policy and process management. Directed the technical solutions for the CPP Ireland regulatory initiative and managed the PPI S166 Audit project under FCA oversight.

Senior Project Manager – Wells Programme and Strategic Change (Permanent) at MBNA/Bank of America, Hybrid

August 1, 2011 - August 31, 2012

Established governance and control framework for UK PS10/12 PPI miss-selling regulations. Led call centre process improvements, automated payments, and the bespoke Complaints Management System integrated with MI and reporting.