Available to hire
I’m a hands-on social media and community manager with a proven ability to lead cross-functional teams, plan campaigns, and grow engaged online communities. I thrive on turning insights into action, coordinating content, and delivering measurable brand outcomes while maintaining a friendly, collaborative approach.
In my free time, I enjoy playing mobile games, watching series, and exploring coffee shops and beaches. I love challenges and learning new experiences day by day, and I bring a positive, adaptive mindset to every project.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Tagalog
Advanced
Work Experience
Social Media & Community Manager at Monstronauts
March 12, 2023 - March 31, 2024Oversee social media and community operations, campaign planning, KPI tracking, weekly reports, and mentorship of junior team members across departments to ensure cohesive brand messaging and growth.
Head of Social Media at Playmate Solutions Corp
July 15, 2024 - June 9, 2025Lead social media strategy and campaigns; manage content calendar and brand promotions; coordinate with internal teams for events; produce weekly performance reports and set KPIs.
Social Media Head at Thinking IT (Sigma LLC)
June 11, 2025 - December 2, 2025Oversee social media strategy across campaigns; align with marketing and product teams; drive growth through content planning and cross-functional collaboration.
Head of Community Management & Game Support at GoGame
February 20, 2017 - April 20, 2019Led community management and game-support teams; oversaw recruitment, onboarding, and cross-team collaboration; implemented community guidelines and engagement initiatives.
Lead Community Manager at Gumi Inc.
June 4, 2019 - March 19, 2020Led community management for gaming/community projects; coordinated with product and marketing; improved community engagement and support.
Customer Service Representative at Dell Philippines Inc.
October 1, 2009 - February 28, 2014Customer service representative handling inbound calls, inquiries, and escalations; contributed to customer satisfaction and issue resolution.
Social Media & Customer Support Manager at Secret 6 Inc.
February 21, 2022 - November 30, 2022Project-based role handling social media management and customer support; inbound/outbound communications; escalation team support for DirecTV; collaboration with escalation and other teams.
Head of Community Management & Game Support at Gumi Inc.
March 20, 2020 - February 20, 2022Oversaw community strategy, game support operations, and content planning; aligned with cross-functional teams to increase brand exposure and traffic.
Social Media & Customer Support Manager at Frontlines Support (Secret 6 Inc.)
February 21, 2022 - November 1, 2022Answered inbound customer calls, supported escalation, and managed customer care for ongoing campaigns; improved response times.
Head of Community Management & Game Support at Playmate Leisure Solutions Corp
July 15, 2024 - June 9, 2025Directed community management and game support for upcoming titles; planned campaigns; aligned with partners for brand exposure and traffic; produced weekly reports.
Social Media & Community Manager at Thinking IT (Sigma LLC)
June 11, 2025 - December 31, 2025Oversee social media channels, coordinate events, and oversee content planning; ensure KPIs for each project are met; weekly and monthly reports.
Education
Direct Adult Psychology at Thompson Education
January 1, 2001 - December 31, 2004BSB A CIS at FEU-FERN
January 1, 1998 - December 31, 2000BSBA-CIS at FEU-FERN College
January 1, 1998 - January 1, 2000Adult Psychology at Thompson Education Direct
January 1, 2001 - January 1, 2004Qualifications
Industry Experience
Media & Entertainment, Software & Internet, Professional Services, Telecommunications, Retail, Gaming, Education
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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