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Hello! I’m Ilham Kurniawan, a detail-oriented professional with a background in customer service and digital content management. I work well under pressure, communicate clearly, and thrive in collaborative settings. I’m motivated to contribute to teams that value efficient moderation, high-quality content, and user satisfaction. I bring a strong sense of process and a friendly, proactive approach to cross-functional work. I enjoy solving problems, documenting actions for analysis, and continuously improving content workflows. I’m excited to apply my reliability and adaptability to new challenges in creative and tech environments.…Hello! I’m Ilham Kurniawan, a detail-oriented professional with a background in customer service and digital content management. I work well under pressure, communicate clearly, and thrive in collaborative settings. I’m motivated to contribute to teams that value efficient moderation, high-quality content, and user satisfaction. I bring a strong sense of process and a friendly, proactive approach to cross-functional work. I enjoy solving problems, documenting actions for analysis, and continuously improving content workflows. I’m excited to apply my reliability and adaptability to new challenges in creative and tech environments.

Ilham Kurniawan

Video Editor, Content Producer, Voiceover Artist, +3

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Hello! I’m Ilham Kurniawan, a detail-oriented professional with a background in customer service and digital content management. I work well under pressure, communicate clearly, and thrive in collaborative settings. I’m motivated to contribute to teams that value efficient moderation, high-quality content, and user satisfaction. I bring a strong sense of process and a friendly, proactive approach to cross-functional work. I enjoy solving problems, documenting actions for analysis, and continuously improving content workflows. I’m excited to apply my reliability and adaptability to new challenges in creative and tech environments.…Hello! I’m Ilham Kurniawan, a detail-oriented professional with a background in customer service and digital content management. I work well under pressure, communicate clearly, and thrive in collaborative settings. I’m motivated to contribute to teams that value efficient moderation, high-quality content, and user satisfaction. I bring a strong sense of process and a friendly, proactive approach to cross-functional work. I enjoy solving problems, documenting actions for analysis, and continuously improving content workflows. I’m excited to apply my reliability and adaptability to new challenges in creative and tech environments.

Available to hire

Hello! I’m Ilham Kurniawan, a detail-oriented professional with a background in customer service and digital content management. I work well under pressure, communicate clearly, and thrive in collaborative settings. I’m motivated to contribute to teams that value efficient moderation, high-quality content, and user satisfaction.

I bring a strong sense of process and a friendly, proactive approach to cross-functional work. I enjoy solving problems, documenting actions for analysis, and continuously improving content workflows. I’m excited to apply my reliability and adaptability to new challenges in creative and tech environments.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

Indonesian

Advanced

English

Advanced

Work Experience

Content Moderator at Big O Technology

January 1, 2020 - November 8, 2025

Handling customer complaints and inquiries via phone and email professionally and promptly. Providing quick and accurate solutions to customer issues in accordance with company procedures. Documenting all customer interactions for tracking and analysis purposes. Coordinating with internal teams (e.g., technical or billing) to resolve complex customer issues. Ensuring a high level of customer satisfaction by maintaining friendly and informative communication. Achieving daily/weekly KPI targets such as AHT, CSAT, and FCR.

Customer Service Representative at Teleperformance Indonesia

December 31, 2020 - December 31, 2020

Handling customer service interactions via phone and email professionally and promptly. Providing quick and accurate solutions to customer issues in accordance with company procedures. Documenting customer interactions for tracking and analysis purposes. Coordinating with internal teams to resolve issues and maintain a high level of customer satisfaction.