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I am a customer care professional with a background in journalism and communications, passionate about delivering personalized support and clear, friendly communication. I thrive in fast-paced environments, aiming to resolve issues efficiently while maintaining a positive tone and building strong relationships with clients. I enjoy collaborating across teams to improve customer experience and loyalty.…I am a customer care professional with a background in journalism and communications, passionate about delivering personalized support and clear, friendly communication. I thrive in fast-paced environments, aiming to resolve issues efficiently while maintaining a positive tone and building strong relationships with clients. I enjoy collaborating across teams to improve customer experience and loyalty.

Indah Yasmin Puspita

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I am a customer care professional with a background in journalism and communications, passionate about delivering personalized support and clear, friendly communication. I thrive in fast-paced environments, aiming to resolve issues efficiently while maintaining a positive tone and building strong relationships with clients. I enjoy collaborating across teams to improve customer experience and loyalty.…I am a customer care professional with a background in journalism and communications, passionate about delivering personalized support and clear, friendly communication. I thrive in fast-paced environments, aiming to resolve issues efficiently while maintaining a positive tone and building strong relationships with clients. I enjoy collaborating across teams to improve customer experience and loyalty.

Available to hire

I am a customer care professional with a background in journalism and communications, passionate about delivering personalized support and clear, friendly communication.

I thrive in fast-paced environments, aiming to resolve issues efficiently while maintaining a positive tone and building strong relationships with clients. I enjoy collaborating across teams to improve customer experience and loyalty.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Indonesian

Fluent

English

Intermediate

Work Experience

Customer Care Staff at PT Solusi Brilly Indonesia

December 31, 2024 - December 31, 2024

Responded to an average of 10-20 customer inquiries per day via live chat, WhatsApp, and social media; maintained a professional and personalized tone; helped improve overall customer satisfaction by reducing resolution time and providing personalized responses and proactive follow-ups; collaborated with cross-functional teams to escalate recurring issues and improve customer experience.