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Customer focused professional with 6+ years’ experience managing client communication, resolving issues, and coordinating cross functional workflows. Known for delivering clear, friendly, and solutions oriented support in fast paced environments. Certified Virtual Assistant with strong communication skills and proven ability to work remotely. Now seeking a Customer Service Assistant role to provide responsive, helpful, and positive support to customers across email, chat, and phone.…Customer focused professional with 6+ years’ experience managing client communication, resolving issues, and coordinating cross functional workflows. Known for delivering clear, friendly, and solutions oriented support in fast paced environments. Certified Virtual Assistant with strong communication skills and proven ability to work remotely. Now seeking a Customer Service Assistant role to provide responsive, helpful, and positive support to customers across email, chat, and phone.

ines putra

Content Creator, Digital Marketer, Growth Marketer, +1

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Customer focused professional with 6+ years’ experience managing client communication, resolving issues, and coordinating cross functional workflows. Known for delivering clear, friendly, and solutions oriented support in fast paced environments. Certified Virtual Assistant with strong communication skills and proven ability to work remotely. Now seeking a Customer Service Assistant role to provide responsive, helpful, and positive support to customers across email, chat, and phone.…Customer focused professional with 6+ years’ experience managing client communication, resolving issues, and coordinating cross functional workflows. Known for delivering clear, friendly, and solutions oriented support in fast paced environments. Certified Virtual Assistant with strong communication skills and proven ability to work remotely. Now seeking a Customer Service Assistant role to provide responsive, helpful, and positive support to customers across email, chat, and phone.

Available to hire

Customer focused professional with 6+ years’ experience managing client communication, resolving issues, and coordinating cross functional workflows. Known for delivering clear, friendly, and solutions oriented support in fast paced environments. Certified Virtual Assistant with strong communication skills and proven ability to work remotely. Now seeking a Customer Service Assistant role to provide responsive, helpful, and positive support to customers across email, chat, and phone.

Skills

Email Marketing

Copywriting

Experience Level

Email Marketing

Expert

Copywriting

Intermediate

Language

English

Advanced

Work Experience

Merchandiser Team Leader - Sport Gloves at PT Dayu

January 1, 2019 - January 1, 2022

Led sample development and client communications, previously handled by an expatriate manager; delivered clear daily communication to partners, strengthened client trust, and reduced repeated queries.

Marketing Merchandiser at Busana Apparel Group

January 1, 2022 - May 1, 2025

Coordinated sample development, capsule collections, and product presentations to secure new clients; responded to daily client inquiries; clarified specifications and prevented misunderstandings; ensured smooth workflows by coordinating cross-functional teams and escalating priorities when needed.

Marketing Merchandiser at DNSourcing Asia

June 1, 2025 - Present

Coordinated sample development, capsule collections, and product presentations; updated and answered questions; ensured materials aligned with buyer needs; resolved issues quickly; maintained daily communication with partners and internal teams to manage timelines and budgets.

Volunteer Coordinator at Asian Games (Volunteer Program)

January 1, 2014 - December 31, 2018

Coordinated volunteers for the Asian Games, supporting event operations and logistics during the 2014-2018 period.