Customer-focused professional with experience supporting advertisers and users on digital platforms. Strong communication skills, problem-solving mindset, and ability to analyze performance data to improve customer experience and campaign results.

Isabella Santos Costa

Customer-focused professional with experience supporting advertisers and users on digital platforms. Strong communication skills, problem-solving mindset, and ability to analyze performance data to improve customer experience and campaign results.

Available to hire

Customer-focused professional with experience supporting advertisers and users on digital platforms. Strong communication skills, problem-solving mindset, and ability to analyze performance data to improve customer experience and campaign results.

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Experience Level

Expert
Intermediate

Language

Portuguese
Fluent
English
Advanced

Work Experience

Communications Intern at RP1 - Agência de Comunicação
March 1, 2017 - August 1, 2017
Support communications activities for clients, updated press materials, maintained mailing lists and press kits, supported influencer outreach and logistics.
Crisis Management at ELIFE
January 1, 2021 - October 1, 2021
Crisis management. Management and moderation of user-generated content on social media. Categorization of brand posts and analysis of brand sentiment. Use of BuzzSumo platform.
Facebook Ads & Digital Media Analyst at Meta Client (Facebook Ads)
January 1, 2025 - April 1, 2025
Supported advertisers with campaign setup, optimization, and performance analysis. Handled technical and operational inquiries related to Meta platforms. Worked with targets for quality, productivity, and customer satisfaction. Implemented and configured Meta Pixel, Conversion API, and CRM integrations; troubleshot measurement, event, and conversion tracking issues; analyzed and optimized campaign metrics; provided technical and strategic support to advertisers.

Education

Public Relations at FECAP - Fundação Álvares Penteado
January 1, 2017 - December 1, 2021

Qualifications

Meta Certified Media Buying Professional
October 23, 2025 - October 23, 2025

Industry Experience

Media & Entertainment, Professional Services, Education