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Hi, I'm Isabelli Martinelli. I'm a results-driven operations and customer success professional based in Vitória, Brazil, with extensive experience building CRM-driven processes, structuring sales pipelines, onboarding frameworks, and aligning cross-functional teams to deliver reliable outcomes. I enjoy translating business needs into practical solutions and helping executive leaders move strategic initiatives forward. I'm open to remote and international relocation opportunities, and I'm comfortable bridging business and technical teams to deliver value for B2B clients. In my spare time, I enjoy learning about AI tools, data visualization, and creative problem solving.…Hi, I'm Isabelli Martinelli. I'm a results-driven operations and customer success professional based in Vitória, Brazil, with extensive experience building CRM-driven processes, structuring sales pipelines, onboarding frameworks, and aligning cross-functional teams to deliver reliable outcomes. I enjoy translating business needs into practical solutions and helping executive leaders move strategic initiatives forward. I'm open to remote and international relocation opportunities, and I'm comfortable bridging business and technical teams to deliver value for B2B clients. In my spare time, I enjoy learning about AI tools, data visualization, and creative problem solving.

Isabelli Martinelli

Project Manager, Content Producer, Content Creator, +4

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Hi, I'm Isabelli Martinelli. I'm a results-driven operations and customer success professional based in Vitória, Brazil, with extensive experience building CRM-driven processes, structuring sales pipelines, onboarding frameworks, and aligning cross-functional teams to deliver reliable outcomes. I enjoy translating business needs into practical solutions and helping executive leaders move strategic initiatives forward. I'm open to remote and international relocation opportunities, and I'm comfortable bridging business and technical teams to deliver value for B2B clients. In my spare time, I enjoy learning about AI tools, data visualization, and creative problem solving.…Hi, I'm Isabelli Martinelli. I'm a results-driven operations and customer success professional based in Vitória, Brazil, with extensive experience building CRM-driven processes, structuring sales pipelines, onboarding frameworks, and aligning cross-functional teams to deliver reliable outcomes. I enjoy translating business needs into practical solutions and helping executive leaders move strategic initiatives forward. I'm open to remote and international relocation opportunities, and I'm comfortable bridging business and technical teams to deliver value for B2B clients. In my spare time, I enjoy learning about AI tools, data visualization, and creative problem solving.

Available to hire

Hi, I’m Isabelli Martinelli. I’m a results-driven operations and customer success professional based in Vitória, Brazil, with extensive experience building CRM-driven processes, structuring sales pipelines, onboarding frameworks, and aligning cross-functional teams to deliver reliable outcomes. I enjoy translating business needs into practical solutions and helping executive leaders move strategic initiatives forward.

I’m open to remote and international relocation opportunities, and I’m comfortable bridging business and technical teams to deliver value for B2B clients. In my spare time, I enjoy learning about AI tools, data visualization, and creative problem solving.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

Portuguese

Fluent

English

Advanced

Work Experience

Business Operations & Customer Success Analyst at Opsolv Tecnologia

April 1, 2024 - Present

Implemented and managed the company's CRM (Eleve), structuring the sales pipeline, improving lead tracking, and eliminating missed follow-ups. Built the Customer Success process from scratch, introducing onboarding frameworks, NPS tracking, and health score monitoring. Acted as the main liaison between clients and technical teams, ensuring clear communication, expectation alignment, and solution delivery. Supported the CEO in proposals, prioritization, reporting, and strategic initiatives. Negotiated and managed relationships with large B2B clients including ArcelorMittal. Developed internal documentation, case materials, and performance reports.

Customer Experience Representative at Will Bank

January 1, 2021 - Present

Provided customer support for financial services, handling billing issues, fraud reports, and account management. Developed strong problem-solving, communication, and customer service skills in a fast-paced environment.

Business Operations & Customer Success Analyst at Optsolv Tecnologia

April 1, 2024 - Present

Implemented and managed the company’s CRM (Eleve), structured the sales pipeline, improved lead tracking, and eliminated missed follow-ups. Built the Customer Success process from scratch, introducing onboarding frameworks, NPS tracking, and health score monitoring. Acted as the main liaison between clients and technical teams, ensuring clear communication, expectation alignment, and solution delivery. Supported the CEO in proposals, prioritization, reporting, and strategic initiatives. Negotiated and managed relationships with large B2B clients including ArcelorMittal. Developed internal documentation, case materials, and performance reports.