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I’m Traci Isbell Hagler, an instructional design and training leader who helps organizations close performance gaps through clear, objectives-based learning experiences. I manage end-to-end instructional design projects—starting with needs assessments and learning objectives, then building curriculum frameworks, performance support, and learner-ready training materials in blended and eLearning formats. Over my career, I’ve partnered with subject matter experts and business stakeholders to deliver instructor-led training, online modules, job aids, reference guides, and LMS-based learning paths. I also enjoy strengthening team capability by running train-the-trainer sessions and mentoring partners on best-practice resources, while maintaining strong project management, reporting, and communication across multiple concurrent priorities.…I’m Traci Isbell Hagler, an instructional design and training leader who helps organizations close performance gaps through clear, objectives-based learning experiences. I manage end-to-end instructional design projects—starting with needs assessments and learning objectives, then building curriculum frameworks, performance support, and learner-ready training materials in blended and eLearning formats. Over my career, I’ve partnered with subject matter experts and business stakeholders to deliver instructor-led training, online modules, job aids, reference guides, and LMS-based learning paths. I also enjoy strengthening team capability by running train-the-trainer sessions and mentoring partners on best-practice resources, while maintaining strong project management, reporting, and communication across multiple concurrent priorities.

TRACI ISBELL HAGLER

Instructional Designer, Online Trainer, Content Designer, +2

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I’m Traci Isbell Hagler, an instructional design and training leader who helps organizations close performance gaps through clear, objectives-based learning experiences. I manage end-to-end instructional design projects—starting with needs assessments and learning objectives, then building curriculum frameworks, performance support, and learner-ready training materials in blended and eLearning formats. Over my career, I’ve partnered with subject matter experts and business stakeholders to deliver instructor-led training, online modules, job aids, reference guides, and LMS-based learning paths. I also enjoy strengthening team capability by running train-the-trainer sessions and mentoring partners on best-practice resources, while maintaining strong project management, reporting, and communication across multiple concurrent priorities.…I’m Traci Isbell Hagler, an instructional design and training leader who helps organizations close performance gaps through clear, objectives-based learning experiences. I manage end-to-end instructional design projects—starting with needs assessments and learning objectives, then building curriculum frameworks, performance support, and learner-ready training materials in blended and eLearning formats. Over my career, I’ve partnered with subject matter experts and business stakeholders to deliver instructor-led training, online modules, job aids, reference guides, and LMS-based learning paths. I also enjoy strengthening team capability by running train-the-trainer sessions and mentoring partners on best-practice resources, while maintaining strong project management, reporting, and communication across multiple concurrent priorities.

Available to hire

I’m Traci Isbell Hagler, an instructional design and training leader who helps organizations close performance gaps through clear, objectives-based learning experiences. I manage end-to-end instructional design projects—starting with needs assessments and learning objectives, then building curriculum frameworks, performance support, and learner-ready training materials in blended and eLearning formats.

Over my career, I’ve partnered with subject matter experts and business stakeholders to deliver instructor-led training, online modules, job aids, reference guides, and LMS-based learning paths. I also enjoy strengthening team capability by running train-the-trainer sessions and mentoring partners on best-practice resources, while maintaining strong project management, reporting, and communication across multiple concurrent priorities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Adobe Presenter Video Express

Intermediate

Jira

Intermediate

Language

English

Fluent

Work Experience

Instructional Design Consultant at Optum

June 1, 2017 - Present

Accountable for instructional design and project management of multiple projects; provide design framework for curriculum; manage task lists, learning objectives, content outlines, and performance support solutions; conduct needs assessments to identify training solutions; develop design documents; manage development of performance support solutions using diverse methods; collaborate with SMEs; consult with business partners and stakeholders; implemented Best Practice Library program; conducted train-the-trainer sessions; delivered online training across business segments; designed learning and performance-based materials and assessments; evaluated existing content for training development; produced materials in various media; led management reporting and vendor coordination.

Instructional Design Manager at Optum

January 1, 2015 - June 1, 2017

Provided instructional design leadership and program management for training and curriculum initiatives. Managed teams and project deliverables while maintaining instructional design and production standards. Supported stakeholder needs through design planning, development oversight, and delivery of learning solutions.

Training Manager/Instructional Designer/Online University Administrator at Check Smart/Easy Money

January 1, 2009 - January 1, 2014

Tracked progress and training requirements for learner populations and established learner paths in an LMS. Developed curriculum for financial retail locations across the country. Served as an Anti-Money-Laundering Compliance trainer, delivering training to managers and assistant managers and creating materials for store associates to improve customer service. Coordinated on-site and virtual training sessions with subject matter experts and vendors, and supported course creation, modification, and enhancement with an enterprise focus.

Anti-Money-Laundering Compliance Trainer at Check Smart/Easy Money

January 1, 2009 - January 1, 2014

Trained managers and assistant managers on customer service principles, developed associate-focused materials to improve customer service, and coordinated training sessions on-site and virtually. Partnered with subject matter experts to develop and enhance curriculum, including development of course materials for compliance and performance improvement.

Training Manager / Instructional Designer / Online University Administrator at Training Manager (Online University)

January 1, 2009 - January 1, 2014

Tracked learner progress and training requirements for assigned learning populations and established learner paths in an LMS. Developed curriculum for financial retail locations across the country and delivered anti-money-laundering compliance training. Coordinated on-site and virtual training sessions, created instructor materials and documentation, and supported training content development with subject matter experts and vendors.

Training Manager / Instructional Designer / Online University Administrator at Check Smart/Easy Money

January 1, 2009 - December 31, 2014

Tracked progress and training requirements; established all learner paths in LMS; developed nationwide curriculum for financial retail locations; delivered Anti-Money-Laundering compliance training; trained managers on customer service principles; developed materials for store associates; coordinated on-site and virtual training; worked with SMEs and vendors to develop curricula; built enterprise-level training capabilities.

Lead BPO Trainer at DST Health Solutions

January 1, 2008 - December 31, 2009

Provided high-level training for Bank of America healthcare representatives, including classroom, train-the-trainer, video conferencing, webinars, and Q&A; delivered face-to-face and web-based training for medical claims processing systems; developed documentation including instructional manuals, quick reference guides, and test result forms; maintained LMS documentation; trained staff on CRM tools, billing systems, and proprietary applications; explored emerging training technologies and delivery methods; managed on-site training during open enrollment.

Virtual Trainer at Working Solutions

January 1, 2007 - December 31, 2007

Developed and presented multilevel classroom and virtual training on client products for technical support agents; assisted in development of training materials, troubleshooting manuals, and user guides; created course guides for refresher workshops; prepared webinars and student reference materials to improve quality.

Exceptional Education Teacher at Shelby County Schools

January 1, 2002 - December 31, 2005

Taught learning-disabled students in resource and inclusion classrooms; designed and prepared materials for all subjects; assessed progress; participated in state testing; developed transition plans; balanced whole-group, small group, and individualized instruction; participated in IEPs and parent-teacher conferences; collaborated with teachers to train aides; planned field trips.

Exceptional Education Teacher at Jefferson County Schools

January 1, 1992 - December 31, 2002

Taught learning-disabled students in resource and inclusion classrooms; designed and prepared materials for all subjects; assessed progress; participated in state testing; developed transition plans; balanced instructional formats; participated in IEPs and parent-teacher conferences; collaborated with fellow teachers to share ideas and train aides; planned field trips.