Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a strategic and tech-savvy professional with over 10 years of cross-functional experience in contact center management, compliance, and creative execution. I have successfully managed complex customer inquiries and outbound sales for major financial brands, including JPMorgan Chase and PSCU, and I leverage my computer engineering background to deliver reliable IT support and analytical problem-solving. I am known for my detail-oriented approach and for translating business needs into effective creative and technical solutions. My career blends hands-on design and customer-facing excellence, backed by a solid foundation in Engineering. I thrive in multi-disciplinary environments, continuously learning new tools (Adobe Creative Suite, Figma, Sketch) and applying them to practical business challenges. I’m passionate about delivering high-quality visuals and seamless support experiences that drive customer satisfaction and measurable outcomes.…I am a strategic and tech-savvy professional with over 10 years of cross-functional experience in contact center management, compliance, and creative execution. I have successfully managed complex customer inquiries and outbound sales for major financial brands, including JPMorgan Chase and PSCU, and I leverage my computer engineering background to deliver reliable IT support and analytical problem-solving. I am known for my detail-oriented approach and for translating business needs into effective creative and technical solutions. My career blends hands-on design and customer-facing excellence, backed by a solid foundation in Engineering. I thrive in multi-disciplinary environments, continuously learning new tools (Adobe Creative Suite, Figma, Sketch) and applying them to practical business challenges. I’m passionate about delivering high-quality visuals and seamless support experiences that drive customer satisfaction and measurable outcomes.

July Cejas Baron

Graphic Designer, Video Editor, Photographer, +3





I am a strategic and tech-savvy professional with over 10 years of cross-functional experience in contact center management, compliance, and creative execution. I have successfully managed complex customer inquiries and outbound sales for major financial brands, including JPMorgan Chase and PSCU, and I leverage my computer engineering background to deliver reliable IT support and analytical problem-solving. I am known for my detail-oriented approach and for translating business needs into effective creative and technical solutions. My career blends hands-on design and customer-facing excellence, backed by a solid foundation in Engineering. I thrive in multi-disciplinary environments, continuously learning new tools (Adobe Creative Suite, Figma, Sketch) and applying them to practical business challenges. I’m passionate about delivering high-quality visuals and seamless support experiences that drive customer satisfaction and measurable outcomes.…I am a strategic and tech-savvy professional with over 10 years of cross-functional experience in contact center management, compliance, and creative execution. I have successfully managed complex customer inquiries and outbound sales for major financial brands, including JPMorgan Chase and PSCU, and I leverage my computer engineering background to deliver reliable IT support and analytical problem-solving. I am known for my detail-oriented approach and for translating business needs into effective creative and technical solutions. My career blends hands-on design and customer-facing excellence, backed by a solid foundation in Engineering. I thrive in multi-disciplinary environments, continuously learning new tools (Adobe Creative Suite, Figma, Sketch) and applying them to practical business challenges. I’m passionate about delivering high-quality visuals and seamless support experiences that drive customer satisfaction and measurable outcomes.

Available to hire

I am a strategic and tech-savvy professional with over 10 years of cross-functional experience in contact center management, compliance, and creative execution. I have successfully managed complex customer inquiries and outbound sales for major financial brands, including JPMorgan Chase and PSCU, and I leverage my computer engineering background to deliver reliable IT support and analytical problem-solving. I am known for my detail-oriented approach and for translating business needs into effective creative and technical solutions.

My career blends hands-on design and customer-facing excellence, backed by a solid foundation in Engineering. I thrive in multi-disciplinary environments, continuously learning new tools (Adobe Creative Suite, Figma, Sketch) and applying them to practical business challenges. I’m passionate about delivering high-quality visuals and seamless support experiences that drive customer satisfaction and measurable outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Fraud Specialist at Foundever

November 1, 2020 - July 1, 2022

Managed real-time transaction monitoring and implemented data-driven controls to mitigate financial losses in a fast-paced environment. Served as the primary contact for customers reporting fraudulent activity, handling 80-92 complex fraud and dispute claims weekly. Conducted in-depth interviews and documentation while adhering to regulatory timelines.

Business Development Representative at Ballast Enterprises

July 1, 2022 - June 1, 2024

Spearheaded outbound prospecting for a dedicated sales territory, generating a high-quality pipeline of new business opportunities. Served as the primary liaison between Marketing and Sales, qualifying and nurturing inbound leads from marketing campaigns to ensure high sales readiness.

Graphic Designer at yokimashu Creations

September 1, 2012 - July 1, 2018

Led the creation of advanced design assets, utilizing Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Figma/Sketch; managed the full production cycle for high-profile client deliverables. Mentored a team of 14 junior and mid-level designers, conducting daily critiques and standardizing workflow to reduce project turnaround time by 45%.

Animal Advocate at SCARA (Volunteer)

September 1, 2018 - Present

Coordinated weekly adoption/fundraising events (17-20 per week), contributing to a 90% increase in quarterly donations and nearly 500 adoptions. Developed social media content on responsible pet ownership, spay/neuter, and signs of cruelty, increasing community engagement by 85% in six months. Provided in-home foster support and facilitated transitions of 37 high-needs animals, with expertise in behavioral enrichment and medication administration. Conducted adoption interviews and home checks to ensure optimal long-term matches, achieving a 99% adoption retention rate.

Customer Service Representative at Teleperformance

October 1, 2018 - November 1, 2020

Managed 150-180 inbound and outbound calls daily for JPMorgan Chase Auto-Loan inquiries, handling payments, late fees, payoff quotes, title releases, and account maintenance. Consistently met KPIs for AHT and Quality (98-100%), de-escalated 96% of critical calls, and adhered to banking regulations and internal compliance standards.

Maintenance Crew at McDonald's

June 1, 2010 - May 1, 2012

Conducted daily safety checks and facility inspections, correcting hazards to ensure 100% adherence to safety standards. Led deep-cleaning projects in high-traffic areas, contributing to consistently positive scores on internal audits (95% success rate).

Customer Service at Teleperformance

October 1, 2018 - November 1, 2020

Managed 150-180 inbound/outbound calls daily for JPMorgan Chase Auto-Loan customers; handled inquiries on payments, late fees, payoff quotes, title releases, and account maintenance; consistently met KPIs for AHT and QA (98-100%); de-escalated 96% of critical calls and improved First Call Resolution with accurate CRM documentation.

Delegation Acquisition Manager at Knowledge Group of Companies

July 1, 2024 - June 1, 2025

Identified and targeted C-Level executives and key decision-makers via cold-calling, LinkedIn, and targeted emails; managed end-to-end delegate acquisition from lead generation to closing, aligning value propositions with client needs.

Customer Service Representative at Storage Asset Management (SAM)

July 1, 2025 - May 1, 2026

Provided professional customer support via phone, email, and chat; assisted with account inquiries, service requests, and billing concerns; coordinated with internal departments to resolve storage account issues and ensured timely follow-ups and accurate documentation.