Built a Web 2.5 Real-World Asset (RWA) platform from 0 → 1, moving it from POC to functional MVP with validated user flows. Redefined onboarding through user interviews & journey mapping, increasing onboarding efficiency by 50%. Owned PRDs, requirements, and feature prioritization (RICE), enabling clear alignment across engineering, ops, and business. Reduced operational overhead by 88% through workflow automation and internal tooling improvements. Collaborated with engineering on system design, API behaviors and Web2/Web3 integration trade-offs. Designed product road map covering onboarding, tokenisation, dashboards, and automation. Secured USD $20K Radix Booster Grants by producing documentation and leading product demos. Supported early adoption via community validation, including hosting a Web3-focused product feedback event. Launched the product on-chain (view contract) which demonstrated user engagement.

Software Engineer at StraitsX

September 1, 2022 - March 1, 2023

Supported product operations for a payments and stable coin ecosystem, processing 2M+ daily transactions, ensuring platform stability and operational efficiency. Partnered with engineering to define migration requirements and improved deployment workflow, reducing deployment time by 50%. Collaborated with business and compliance teams to define internal tooling requirements, improving issue resolution workflow and reducing turnaround time. Analyzed operational bottlenecks and proposed product specifications for new tooling, improving scalability of the ops team. Provided post-launch optimization recommendations across UX, funnel metrics, and adoption strategy to support scale from early users to broader audiences.