Notable Achievements
• Orchestrated a campus-wide digital transformation by migrating legacy on-premise ERP/SIS systems
to Jenzabar J1 and Blackbaud Financial Edge, improving administrative data accessibility and
reducing local server maintenance overhead.
• Implemented a Single Sign-On (SSO) identity management portal to secure user accounts and
centralize access to multiple technology resources.
• Optimized the IT organizational structure by designing a new staffing model and recruiting a high-
performance team, resulting in improved service delivery - a 75% response time increase - and
better alignment with the institution’s strategic roadmap.
• 99.9% uptime for hybrid learning environments was secured through a multi-year, mission-critical
infrastructure overhaul, including a 12-building fiber backbone and full hardware refresh which
increased campus-wide bandwidth.
• Managed the design and installation of the network infrastructure across several new and remodeled
campus buildings.
• Migrated the legacy on-premise phone system to a cloud-based communication solution.
• Configured and deployed Mosyle MDM to centrally manage and secure all KCAI-owned Macintosh
computers.
• Consolidated internal data storage into Google Workspace, migrating legacy files to a cloud
ecosystem to improve accessibility and data protection.
• Established a hybrid backup platform for mission-critical systems to ensure business continuity and
robust data protection across the organization.


Jake Fowler Kansas City, Missouri 64111
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• Founded and chaired the Staff Advisory Council to provide KCAI staff with a platform for
communication, voicing concerns, and contributing input to decisions.
• Established and chaired the Technology Steering Committee, aligning executive leadership and
faculty on high-stakes initiatives including Generative AI policy, data governance, and long-term IT
capital budgeting.
• Facilitated the transition to a hybrid work and learning environment during the COVID-19 lockdown.
• Served as Project and Change Manager on several major IT-related platform changes.
• Authored and maintained a comprehensive disaster recovery plan, technology business continuity
plan, and technology policy library.
• Strategic implementation and lifecycle management of Google Gemini for enterprise utilization,
including user provisioning through Google Workspace and the development of internal AI usage
guidelines.
• Directed an annual IT budget exceeding $1,000,000, forecasting needs and managing vendor
contracts to ensure cost-efficient scalability.
• Negotiated multi-year contracts and managed vendor performance for a diverse EdTech stack.
• Partnered with cross-functional teams to support security audits and maintain compliance with data
privacy standards and internal policies.