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Hi there! I'm a Cebu-based digital marketing and customer support professional with a strong track record in elevating online presence and delivering top-notch service. I help teams grow engagement, manage escalations, and coordinate online promotions and product launches with a friendly, solutions-oriented approach. Since 2018, I’ve been leading Shrine Guitar’s social media and online marketing, crafting captivating content, short-form videos, and promotional posts that showcase handcrafted guitars and instruments. I thrive on collaborating with cross-functional teams, turning customer insights into winning campaigns, and continuously learning to improve client satisfaction and outcomes.…Hi there! I'm a Cebu-based digital marketing and customer support professional with a strong track record in elevating online presence and delivering top-notch service. I help teams grow engagement, manage escalations, and coordinate online promotions and product launches with a friendly, solutions-oriented approach. Since 2018, I’ve been leading Shrine Guitar’s social media and online marketing, crafting captivating content, short-form videos, and promotional posts that showcase handcrafted guitars and instruments. I thrive on collaborating with cross-functional teams, turning customer insights into winning campaigns, and continuously learning to improve client satisfaction and outcomes.

Johnfren Malingin

Content Creator, Digital Marketer, Social Media Freelancer, +4

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Hi there! I'm a Cebu-based digital marketing and customer support professional with a strong track record in elevating online presence and delivering top-notch service. I help teams grow engagement, manage escalations, and coordinate online promotions and product launches with a friendly, solutions-oriented approach. Since 2018, I’ve been leading Shrine Guitar’s social media and online marketing, crafting captivating content, short-form videos, and promotional posts that showcase handcrafted guitars and instruments. I thrive on collaborating with cross-functional teams, turning customer insights into winning campaigns, and continuously learning to improve client satisfaction and outcomes.…Hi there! I'm a Cebu-based digital marketing and customer support professional with a strong track record in elevating online presence and delivering top-notch service. I help teams grow engagement, manage escalations, and coordinate online promotions and product launches with a friendly, solutions-oriented approach. Since 2018, I’ve been leading Shrine Guitar’s social media and online marketing, crafting captivating content, short-form videos, and promotional posts that showcase handcrafted guitars and instruments. I thrive on collaborating with cross-functional teams, turning customer insights into winning campaigns, and continuously learning to improve client satisfaction and outcomes.

Available to hire

Hi there! I’m a Cebu-based digital marketing and customer support professional with a strong track record in elevating online presence and delivering top-notch service. I help teams grow engagement, manage escalations, and coordinate online promotions and product launches with a friendly, solutions-oriented approach.

Since 2018, I’ve been leading Shrine Guitar’s social media and online marketing, crafting captivating content, short-form videos, and promotional posts that showcase handcrafted guitars and instruments. I thrive on collaborating with cross-functional teams, turning customer insights into winning campaigns, and continuously learning to improve client satisfaction and outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Tagalog

Fluent

Work Experience

Escalations Team Specialist / Technical Support Representative / ODM Analyst at Sykes Asia

October 1, 2007 - December 31, 2018

Receives escalations from tier 1 agents and owns the issue until fully resolved. Supports supervisors and managers on the floor to hit client targets by assisting tier 1 agents in resolving rare and difficult issues. Experienced in analyzing and troubleshooting internet connection and Home Network issues to provide positive resolution and customer satisfaction. (AT&T DSL - Voice & Chat Support). Resolves smartphone queries in a methodical manner with external customers to find appropriate resolutions, efficiencies, and high quality. Also includes experience in analyzing and troubleshooting internet connection and Home Network issues to provide positive resolution and customer satisfaction.

Social Media & Online Marketer at Shrine Guitar (Family Business)

January 1, 2018 - Present

Manage and grow brand presence across Facebook, Instagram, and TikTok through consistent content creation and audience engagement. Promote handcrafted guitars, ukuleles, and mandolins using product show-cases, short-form videos, photos, and promotional posts. Develop and implement social media marketing strategies to increase brand awareness and customer inquiries.

Virtual Assistant – Email Support at Excentra Company | Supporting Service Market UAE

July 1, 2025 - Present

Supports ongoing email support operations; handles delayed and undelivered bookings; coordinates concerns; provides accurate service-related information; maintains clear and organized email communication; resolves customer inquiries and concerns with professionalism and empathy; ensures timely resolutions.

Virtual Assistant – Email Support at Excentra Company | Service Market UAE

July 1, 2005 - Present

Provides email, voice and chat support, handling escalations, coordinating customer concerns, and maintaining clear, accurate service information. Manages in-bound inquiries and supports service resolution, contributing to customer satisfaction and service quality.

Escalations Team Specialist / Technical Support Representative / ODM Analyst at Synergis Asia

October 1, 2007 - December 31, 2018

Receives escalations from tier 1 agents and resolves issues; supports floor supervisors and managers in achieving targets; experienced in analyzing and troubleshooting internet connectivity and home networking issues to provide positive resolutions and customer satisfaction (AT&T DSL - Voice and Chat Support).