Operations and project coordination professional with over 10 years of experience supporting business operations, managing client relationships, coordinating projects, and leading teams within the corporate language education sector. I work closely with management to oversee daily operations, drive projects, optimize processes, and ensure the delivery of high-quality services. My role combines operational management, stakeholder engagement, team coordination, and customer success. Alongside these responsibilities, I continue to deliver business English training to professionals across a range of industries, providing valuable insight into client needs and helping maintain a strong connection to service delivery. In addition, I work as a freelance contributor on AI-related projects involving data annotation, prompt creation, transcription, and quality evaluation, which has strengthened my understanding of AI technologies and large language models. Having worked extensively in remote environments, I am highly skilled at self-management, virtual collaboration, and maintaining strong communication across distributed teams while consistently delivering results. Known for a proactive mindset, strong organizational skills, effective communication, and the ability to manage multiple priorities in dynamic environments.

Jana Svetlikova, MA

Operations and project coordination professional with over 10 years of experience supporting business operations, managing client relationships, coordinating projects, and leading teams within the corporate language education sector. I work closely with management to oversee daily operations, drive projects, optimize processes, and ensure the delivery of high-quality services. My role combines operational management, stakeholder engagement, team coordination, and customer success. Alongside these responsibilities, I continue to deliver business English training to professionals across a range of industries, providing valuable insight into client needs and helping maintain a strong connection to service delivery. In addition, I work as a freelance contributor on AI-related projects involving data annotation, prompt creation, transcription, and quality evaluation, which has strengthened my understanding of AI technologies and large language models. Having worked extensively in remote environments, I am highly skilled at self-management, virtual collaboration, and maintaining strong communication across distributed teams while consistently delivering results. Known for a proactive mindset, strong organizational skills, effective communication, and the ability to manage multiple priorities in dynamic environments.

Available to hire

Operations and project coordination professional with over 10 years of experience supporting business operations, managing client relationships, coordinating projects, and leading teams within the corporate language education sector. I work closely with management to oversee daily operations, drive projects, optimize processes, and ensure the delivery of high-quality services. My role combines operational management, stakeholder engagement, team coordination, and customer success.

Alongside these responsibilities, I continue to deliver business English training to professionals across a range of industries, providing valuable insight into client needs and helping maintain a strong connection to service delivery.
In addition, I work as a freelance contributor on AI-related projects involving data annotation, prompt creation, transcription, and quality evaluation, which has strengthened my understanding of AI technologies and large language models.

Having worked extensively in remote environments, I am highly skilled at self-management, virtual collaboration, and maintaining strong communication across distributed teams while consistently delivering results.
Known for a proactive mindset, strong organizational skills, effective communication, and the ability to manage multiple priorities in dynamic environments.

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Language

Slovak
Fluent
English
Advanced
German
Intermediate

Work Experience

Assistant to CEO, Director of Studies and Senior EFL Teacher at Edifiers s.r.o.
October 1, 2019 - Present
Managed customer expectations and conducted assessments for new students. Coordinated course launches and supported a team of 10, focusing on high-quality standards and student engagement.
Freelance AI Data & Prompt Specialist at International AI contractors (including Mindrift and iMerit)
October 1, 2019 - Present
Developed and refined complex prompts to optimize large language model (LLM) performance across diverse tasks and domains. Evaluated and annotated AI-generated outputs, ensuring response quality assessment and linguistic accuracy.
Assistant to Director of Studies and Senior EFL Teacher at Ediers s.r.o.
October 1, 2019 - November 11, 2025
Led placement testing and needs analyses; designed courses; coordinated and launched new courses to improve student satisfaction; supervised a team of ~10 colleagues and collaborated with management and admin. Administered e-learning platforms for students and teachers, and internal scheduling systems. Ran induction for new staff and integrated technology into the curriculum. Participated in in-house teacher training focusing on best practices in EFL; developed and implemented lesson plans for diverse learners, including ESP, and prepared course designs and syllabi; oversaw course launches and ensured high-quality standards.
Junior EFL Teacher at Ediers s.r.o.
February 28, 2017 - February 28, 2017
Taught English as a Foreign Language to diverse groups; prepared lesson materials and assisted with curriculum development; contributed to course design and student assessment.
Junior EFL Teacher at Edifiers s.r.o.
September 1, 2013 - February 1, 2017
Prepared course designs and launched new courses. Developed lesson plans focused on oral and written communication skills for EFL learners.

Education

Master's degree in British and American Studies at Pavol Jozef Šafárik University Košice
September 1, 2011 - June 30, 2013
Bachelor's degree in British and American Studies at Pavol Jozef Šafárik University Košice
September 1, 2008 - June 30, 2011
Secondary Education (Grammar School) at Dominik Tatarka Grammar School, Poprad
September 1, 2004 - June 30, 2008
Master's Degree in British and American Studies at Pavol Jozef Safarik University
September 1, 2008 - June 1, 2011
Bachelor's Degree in British and American Studies at Pavol Jozef Safarik University
September 1, 2011 - June 1, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Media & Entertainment