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Hi, I’m Jarod Hong, an AI Automation Specialist based in Singapore. I design and ship end-to-end AI workflows that cut manual work and boost decision speed across operations, HR, and customer-facing teams. In my current role at Nansen (Blockchain Analytics), I built 20+ AI workflows from scratch and deployed multi-agent systems to optimize output accuracy, achieving a sub-1% failure rate across 20+ deployed AI solutions while saving 100+ hours weekly across functions like HR, customer support, marketing, and sales. Previously I founded several venture-backed startups in Singapore and Malaysia, and led Growth & Operations at Quest, where I streamlined onboarding, scaled users from 30k to 120k, and drove revenue. I enjoy solving ambiguous problems with cross-functional teams and delivering products that move the needle.…Hi, I’m Jarod Hong, an AI Automation Specialist based in Singapore. I design and ship end-to-end AI workflows that cut manual work and boost decision speed across operations, HR, and customer-facing teams. In my current role at Nansen (Blockchain Analytics), I built 20+ AI workflows from scratch and deployed multi-agent systems to optimize output accuracy, achieving a sub-1% failure rate across 20+ deployed AI solutions while saving 100+ hours weekly across functions like HR, customer support, marketing, and sales. Previously I founded several venture-backed startups in Singapore and Malaysia, and led Growth & Operations at Quest, where I streamlined onboarding, scaled users from 30k to 120k, and drove revenue. I enjoy solving ambiguous problems with cross-functional teams and delivering products that move the needle.

Jarod Hong

Data Scientist, AI Engineer, AI Developer, +2

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Hi, I’m Jarod Hong, an AI Automation Specialist based in Singapore. I design and ship end-to-end AI workflows that cut manual work and boost decision speed across operations, HR, and customer-facing teams. In my current role at Nansen (Blockchain Analytics), I built 20+ AI workflows from scratch and deployed multi-agent systems to optimize output accuracy, achieving a sub-1% failure rate across 20+ deployed AI solutions while saving 100+ hours weekly across functions like HR, customer support, marketing, and sales. Previously I founded several venture-backed startups in Singapore and Malaysia, and led Growth & Operations at Quest, where I streamlined onboarding, scaled users from 30k to 120k, and drove revenue. I enjoy solving ambiguous problems with cross-functional teams and delivering products that move the needle.…Hi, I’m Jarod Hong, an AI Automation Specialist based in Singapore. I design and ship end-to-end AI workflows that cut manual work and boost decision speed across operations, HR, and customer-facing teams. In my current role at Nansen (Blockchain Analytics), I built 20+ AI workflows from scratch and deployed multi-agent systems to optimize output accuracy, achieving a sub-1% failure rate across 20+ deployed AI solutions while saving 100+ hours weekly across functions like HR, customer support, marketing, and sales. Previously I founded several venture-backed startups in Singapore and Malaysia, and led Growth & Operations at Quest, where I streamlined onboarding, scaled users from 30k to 120k, and drove revenue. I enjoy solving ambiguous problems with cross-functional teams and delivering products that move the needle.

Available to hire

Hi, I’m Jarod Hong, an AI Automation Specialist based in Singapore. I design and ship end-to-end AI workflows that cut manual work and boost decision speed across operations, HR, and customer-facing teams. In my current role at Nansen (Blockchain Analytics), I built 20+ AI workflows from scratch and deployed multi-agent systems to optimize output accuracy, achieving a sub-1% failure rate across 20+ deployed AI solutions while saving 100+ hours weekly across functions like HR, customer support, marketing, and sales.

Previously I founded several venture-backed startups in Singapore and Malaysia, and led Growth & Operations at Quest, where I streamlined onboarding, scaled users from 30k to 120k, and drove revenue. I enjoy solving ambiguous problems with cross-functional teams and delivering products that move the needle.

Skills

Experience Level

Expert

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Expert

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Intermediate

Intermediate

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Intermediate

Work Experience

AI Automation Specialist at Nansen (Blockchain Analytics)

June 1, 2025 - Present

Owned end-to-end AI system development: identified inefficiencies, defined MVPs, and implemented Retrieval-Augmented Generation (RAG) to improve factual accuracy. Shipped 20+ AI workflows across HR, customer support, marketing and sales, saving 100+ hours weekly. Built multi-agent AI systems for key workflows: Customer Support AI Agent automating Level-1 inquiries for 1,700+ weekly inquiries (reducing need for one FTE); AI Resume Screening Agent processing 500-1000+ candidates per role (compressing 3–5 days of manual review into ~4 hours); Content Engine Generator cutting daily content creation from ~2 hours to ~20 minutes; Language Translation Tool translating changelogs, product announcements, and tweets into 8 languages with native QA loops; Sentiment Analysis System for real-time brand monitoring with alerts. Maintained <1% failed execution rate across 20+ deployed AI systems via monitoring and alerting. Led Nansen Trade landing page in Framer, automated SEO content generation, a

Founder and Product Growth at Multiple Venture-Backed Startups

August 1, 2023 - June 1, 2025

Explored entrepreneurship across 3 early-stage startups in Singapore & Malaysia, collaborating with C-suite and cross-functional teams to ship products that drive growth. E‑Commerce (12 months): built product 0→1 in 10 weeks from validation to live website; owned end-to-end B2C/B2B flows, operations, and logistics; forged partnerships with established brands. Travel Platform (3 months): increased repeat traveler rate from 8% to 15% by identifying pain points and designing improved pre-trip and post-trip touchpoints. Web3 Marketplace (3 months): led a team of 5 to scale marketplace post-launch; onboarded 30+ businesses, 1,000+ users, and achieved S$3.2K GMV through targeted outreach and partnerships.

Growth & Operations Lead at Quest

January 1, 2022 - July 1, 2023

Owned ambiguous product problems end-to-end: reduced onboarding and job-posting steps by 50% through rapid user flow analysis and workflow simplification. Scaled platform from 30,000 to 120,000 users while generating S$50K+ GMV and S$13K+ revenue in the first 6 months. Collected user feedback via in-app surveys and interviews; analyzed metrics using dashboards to refine product backlog and prioritise improvements. Collaborated with Engineering by providing clear specs, edge cases, and validation criteria before production changes. Assembled and led a team of 4 for B2B sales pipeline, collaborating with tech teams to ship features for enterprise clients. Achieved 30% retention (3 of 10 customers, avg S$6K GMV/month each).