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Hi there, I'm JP Louis, a resourceful and detail-oriented hospitality professional with a proven track record of leading teams, optimizing workflows, and driving operational growth. I excel at front desk operations, guest relations, and coordinating cross-department efforts to ensure smooth check-ins, seamless service, and high guest satisfaction. I bring a hands-on, data-driven approach to hospitality management, using metrics to identify bottlenecks, train staff, and improve processes. I'm comfortable collaborating with sales, housekeeping, and maintenance to deliver outstanding experiences while managing budgets and reporting on performance.…Hi there, I'm JP Louis, a resourceful and detail-oriented hospitality professional with a proven track record of leading teams, optimizing workflows, and driving operational growth. I excel at front desk operations, guest relations, and coordinating cross-department efforts to ensure smooth check-ins, seamless service, and high guest satisfaction. I bring a hands-on, data-driven approach to hospitality management, using metrics to identify bottlenecks, train staff, and improve processes. I'm comfortable collaborating with sales, housekeeping, and maintenance to deliver outstanding experiences while managing budgets and reporting on performance.

JP Louis

Voice Actor, Voiceover Artist, Social Media Freelancer, +7

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Hi there, I'm JP Louis, a resourceful and detail-oriented hospitality professional with a proven track record of leading teams, optimizing workflows, and driving operational growth. I excel at front desk operations, guest relations, and coordinating cross-department efforts to ensure smooth check-ins, seamless service, and high guest satisfaction. I bring a hands-on, data-driven approach to hospitality management, using metrics to identify bottlenecks, train staff, and improve processes. I'm comfortable collaborating with sales, housekeeping, and maintenance to deliver outstanding experiences while managing budgets and reporting on performance.…Hi there, I'm JP Louis, a resourceful and detail-oriented hospitality professional with a proven track record of leading teams, optimizing workflows, and driving operational growth. I excel at front desk operations, guest relations, and coordinating cross-department efforts to ensure smooth check-ins, seamless service, and high guest satisfaction. I bring a hands-on, data-driven approach to hospitality management, using metrics to identify bottlenecks, train staff, and improve processes. I'm comfortable collaborating with sales, housekeeping, and maintenance to deliver outstanding experiences while managing budgets and reporting on performance.

Available to hire

Hi there, I’m JP Louis, a resourceful and detail-oriented hospitality professional with a proven track record of leading teams, optimizing workflows, and driving operational growth. I excel at front desk operations, guest relations, and coordinating cross-department efforts to ensure smooth check-ins, seamless service, and high guest satisfaction.

I bring a hands-on, data-driven approach to hospitality management, using metrics to identify bottlenecks, train staff, and improve processes. I’m comfortable collaborating with sales, housekeeping, and maintenance to deliver outstanding experiences while managing budgets and reporting on performance.

Skills

Audacity

Microsoft Excel

Blendr

DaVinci Resolve Studio

Experience Level

Audacity

Intermediate

Microsoft Excel

Beginner

Blendr

Beginner

DaVinci Resolve Studio

Beginner

Language

English

Fluent

Spanish; Castilian

Beginner

Work Experience

Hotel Manager at Holiday Inn Express & Suites

March 1, 2025 - Present

Managed front desk operations, overseeing a team of 7 receptionists and ensuring smooth check-in and check-out processes for guests. Maintained an average 85% guest check-in experience and tracked metrics via transcription reviews and spreadsheets. Resolved guest complaints promptly and effectively, maintaining high levels of customer satisfaction. Coordinated with sales teams to manage group bookings and ensure seamless execution of events held at the hotel.

Guest Service Representative at Holiday Inn Express & Suites

June 1, 2024 - March 1, 2025

Provided exceptional customer service to hotel guests, contributing to positive reviews and guest satisfaction. Collaborated with housekeeping and maintenance to ensure prompt resolution of guest issues by learning procedures from each department.

Front Desk Agent/Night Auditor at TownePlace Suites by Marriott

March 1, 2022 - February 1, 2024

Took reservations, collected room deposits/fees/payments, learned internal software, provided guests with a positive initial point of contact, and generated daily financial reports to track hotel performance.

Education

Bachelor of Arts in Communications at Louisiana State University

August 21, 2017 - December 10, 2021

Did a lot of theater performances, mostly Shakespeare but I was told I inspired some people to pick up some of the lit and that was reward enough for me. I also studied a lot of public speaking and mass communication while here