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I am a customer service professional with 15 years of experience delivering exceptional support and fostering positive client relationships. I excel at effective communication, problem-solving, and handling sensitive information with a high level of accuracy and discretion. I thrive under pressure, resolve complex issues, and collaborate across teams to achieve outstanding customer satisfaction. I am adept at managing fast-paced environments while maintaining a focus on quality and efficiency. I am committed to delivering solutions that enhance the overall customer experience.…I am a customer service professional with 15 years of experience delivering exceptional support and fostering positive client relationships. I excel at effective communication, problem-solving, and handling sensitive information with a high level of accuracy and discretion. I thrive under pressure, resolve complex issues, and collaborate across teams to achieve outstanding customer satisfaction. I am adept at managing fast-paced environments while maintaining a focus on quality and efficiency. I am committed to delivering solutions that enhance the overall customer experience.

Jamie Glover

Community Manager, Content Creator, Video Editor, +2

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I am a customer service professional with 15 years of experience delivering exceptional support and fostering positive client relationships. I excel at effective communication, problem-solving, and handling sensitive information with a high level of accuracy and discretion. I thrive under pressure, resolve complex issues, and collaborate across teams to achieve outstanding customer satisfaction. I am adept at managing fast-paced environments while maintaining a focus on quality and efficiency. I am committed to delivering solutions that enhance the overall customer experience.…I am a customer service professional with 15 years of experience delivering exceptional support and fostering positive client relationships. I excel at effective communication, problem-solving, and handling sensitive information with a high level of accuracy and discretion. I thrive under pressure, resolve complex issues, and collaborate across teams to achieve outstanding customer satisfaction. I am adept at managing fast-paced environments while maintaining a focus on quality and efficiency. I am committed to delivering solutions that enhance the overall customer experience.

Available to hire

I am a customer service professional with 15 years of experience delivering exceptional support and fostering positive client relationships.

I excel at effective communication, problem-solving, and handling sensitive information with a high level of accuracy and discretion. I thrive under pressure, resolve complex issues, and collaborate across teams to achieve outstanding customer satisfaction. I am adept at managing fast-paced environments while maintaining a focus on quality and efficiency. I am committed to delivering solutions that enhance the overall customer experience.

Skills

Experience Level

Leadership

Expert

Language

Work Experience

Community Manager at Freelance

February 1, 2024 - Present

Organised and monitored community metrics and user feedback to identify trends and opportunities. Restructured onboarding by implementing essential channels and teams to enhance the onboarding experience. Created and curated engaging content, including newsletters, blog posts, and social media updates, and moderated communities across multiple platforms to maintain a positive and inclusive environment.

Community Support at Gizmo Garden

January 1, 2022 - February 1, 2024

Managed and monitored studio platforms (Steam, X, Instagram, Facebook and Discord); developed and implemented community engagement strategies; increased engagement and reach, achieving 381% follower growth over two years and 3,000–6,000 views per post on X. Created and edited tutorials, artwork, and event promotions, and handled video editing to boost engagement. Resolved over 60 community inquiries and bug reports monthly with a 91% satisfaction rate. Organized events and contests to boost player engagement and partnered with content creators and influencers to extend reach by 65%. Implemented communication frameworks that reduced response time by 20% and ensured consistent messaging.

Senior Identity Verification Specialist at Yoti

March 1, 2017 - June 1, 2022

Verified over 10,000 monthly identification documents with a 95% accuracy rate, in compliance with international legislation and standards. Trained new staff on quality and safety protocols, reducing onboarding errors by 25%. Collaborated with R&D and Customer Service to ensure product satisfaction. Served as Deputy Supervisor, leading a team of 15 during shifts. Spearheaded fraud detection measures, reducing fraudulent submissions by 99.8%.

Senior Negotiator at Tepilo

November 1, 2016 - March 1, 2017

Managed 50+ property sales and processed complaints and corrections, ensuring accurate property descriptions and a 10% improvement in customer retention. Recorded buyer communications and updated portfolios, contributing to a 10% improvement in customer retention.

Senior Negotiator at Homeseller

September 1, 2015 - October 1, 2016

Oversaw sales progression, coordinated 100+ appointments for viewings, and provided high-quality customer service. Handled general enquiries and coordinated customer communications. Led negotiations to secure deals quickly and implemented strategies contributing to improved market position.

Operator at E2V Technology

June 1, 2009 - June 1, 2012

Assembled critical components for medical devices, achieving a 95% compliance rate with safety and quality standards. Identified production faults, produced detailed reports, and contributed to a 5% reduction in recurring errors.