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Hi, I am Jonathan Chang, an IT Technician with multiple years of customer service experience, QA testing, and a growing focus on cybersecurity. I enjoy solving problems, learning new tech, and helping teams ship reliable software while keeping user experience front and center. I thrive in fast-paced environments, bridging technical and non-technical stakeholders, and I pursue continuous learning, as evidenced by my UCLA Extension certificates and a degree in Technical Management from DeVry. I am eager to bring my cross-functional skills to a cybersecurity-focused or software QA role.…Hi, I am Jonathan Chang, an IT Technician with multiple years of customer service experience, QA testing, and a growing focus on cybersecurity. I enjoy solving problems, learning new tech, and helping teams ship reliable software while keeping user experience front and center. I thrive in fast-paced environments, bridging technical and non-technical stakeholders, and I pursue continuous learning, as evidenced by my UCLA Extension certificates and a degree in Technical Management from DeVry. I am eager to bring my cross-functional skills to a cybersecurity-focused or software QA role.

Jonathan Chang

QA Engineer, Game Tester, Programmer, +1

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Hi, I am Jonathan Chang, an IT Technician with multiple years of customer service experience, QA testing, and a growing focus on cybersecurity. I enjoy solving problems, learning new tech, and helping teams ship reliable software while keeping user experience front and center. I thrive in fast-paced environments, bridging technical and non-technical stakeholders, and I pursue continuous learning, as evidenced by my UCLA Extension certificates and a degree in Technical Management from DeVry. I am eager to bring my cross-functional skills to a cybersecurity-focused or software QA role.…Hi, I am Jonathan Chang, an IT Technician with multiple years of customer service experience, QA testing, and a growing focus on cybersecurity. I enjoy solving problems, learning new tech, and helping teams ship reliable software while keeping user experience front and center. I thrive in fast-paced environments, bridging technical and non-technical stakeholders, and I pursue continuous learning, as evidenced by my UCLA Extension certificates and a degree in Technical Management from DeVry. I am eager to bring my cross-functional skills to a cybersecurity-focused or software QA role.

Available to hire

Hi, I am Jonathan Chang, an IT Technician with multiple years of customer service experience, QA testing, and a growing focus on cybersecurity. I enjoy solving problems, learning new tech, and helping teams ship reliable software while keeping user experience front and center.

I thrive in fast-paced environments, bridging technical and non-technical stakeholders, and I pursue continuous learning, as evidenced by my UCLA Extension certificates and a degree in Technical Management from DeVry. I am eager to bring my cross-functional skills to a cybersecurity-focused or software QA role.

Skills

Python

Data Science

Web Design

Experience Level

Python

Intermediate

Data Science

Intermediate

Web Design

Intermediate

Language

English

Fluent

Work Experience

Sales Representative at Postal Annex

August 1, 2022 - Present

Helping customers ship and package items domestically or internationally along with other office work and passport photos for renewal. Giving clear explanations that increased customer understanding and satisfaction up to 5%.

Food Service Worker at Bruin Plate (UCLA)

November 1, 2022 - June 1, 2025

Cleaning dining hall, serving stations, dishes and pots during and after meal shifts. Increased efficiency with operating a floor cleaning machine to consistently have the dining room and back kitchen floor 85% cleaner. Training newer employees to operate floor cleaning machine with 50% more efficiency. Plating food portions for meal service and serving to students and customers, increasing the number of customers served by up to 5% depending on the serving station. Ensuring dining hall policies are kept and customers are aware of, saving 2% on product shipments due to stolen food and dishes. Giving clear explanations to customers that need assistance increasing customer understanding and satisfaction up to 15%.

On -Call QA Game Tester at Netmarble U.S.

April 1, 2018 - February 1, 2019

Play test for quality of upcoming updates for various live service games, while reporting bugs or glitches. Reported feedback helped to give the company ideas to increase new player engagement by 5%.

Server/Closer at CoCo Ichibanya

June 1, 2016 - March 1, 2018

Provided great customer service to every guest with clear explanations, increasing customer satisfaction by 10%. Managed closing paperwork, reconciled credit cards, prepared cash deposits, and distributed tips with an error margin within $5.

Software Engineer, Intern at ID Tech

September 1, 2015 - December 1, 2015

Created a framework for a Linux file system and micro controller that transfers data in and out through USB and UART connection for company use.