Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a hospitality professional with over ten years of experience in customer service, including nine years in hospitality. I excel in food and beverage, front-of-house operations, training, bartending, and banquet service. I pride myself on supervising teams, collaborating with management and guests, and communicating clearly even in high-pressure situations. I am a reliable, punctual professional who stays calm under stress and consistently delivers friendly, attentive service. I look forward to leveraging my experience across front desk duties, night audits, and group housing to support hotel operations and guest satisfaction.…I am a hospitality professional with over ten years of experience in customer service, including nine years in hospitality. I excel in food and beverage, front-of-house operations, training, bartending, and banquet service. I pride myself on supervising teams, collaborating with management and guests, and communicating clearly even in high-pressure situations. I am a reliable, punctual professional who stays calm under stress and consistently delivers friendly, attentive service. I look forward to leveraging my experience across front desk duties, night audits, and group housing to support hotel operations and guest satisfaction.

James Chester

Graphic Designer, Music Producer, Screenplay Writer, +3





I am a hospitality professional with over ten years of experience in customer service, including nine years in hospitality. I excel in food and beverage, front-of-house operations, training, bartending, and banquet service. I pride myself on supervising teams, collaborating with management and guests, and communicating clearly even in high-pressure situations. I am a reliable, punctual professional who stays calm under stress and consistently delivers friendly, attentive service. I look forward to leveraging my experience across front desk duties, night audits, and group housing to support hotel operations and guest satisfaction.…I am a hospitality professional with over ten years of experience in customer service, including nine years in hospitality. I excel in food and beverage, front-of-house operations, training, bartending, and banquet service. I pride myself on supervising teams, collaborating with management and guests, and communicating clearly even in high-pressure situations. I am a reliable, punctual professional who stays calm under stress and consistently delivers friendly, attentive service. I look forward to leveraging my experience across front desk duties, night audits, and group housing to support hotel operations and guest satisfaction.

Available to hire

I am a hospitality professional with over ten years of experience in customer service, including nine years in hospitality. I excel in food and beverage, front-of-house operations, training, bartending, and banquet service. I pride myself on supervising teams, collaborating with management and guests, and communicating clearly even in high-pressure situations.

I am a reliable, punctual professional who stays calm under stress and consistently delivers friendly, attentive service. I look forward to leveraging my experience across front desk duties, night audits, and group housing to support hotel operations and guest satisfaction.

Skills

Leadership

Experience Level

Leadership

Expert

Work Experience

Group Housing Coordinator at The Westin Peachtree Plaza

March 1, 2025 - March 1, 2025

Assists hotel group guests as housing and billing contact from pre-arrival through departure; provides excellent service and hospitality; sets up proper billing accounts; prepares, reviews, and issues bills, invoices, and account statements according to company procedures.

Night Audit Clerk at Springhill Suites Atlanta Downtown

August 1, 2023 - August 1, 2023

Provides exceptional customer services to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals; performs night audit to verify all previous Front Desk shift transactions and completes night audit checklist; ensures compliance with policies and safety.

Night Audit Clerk/Front Desk Associate at Residence Inn Atlanta Buckhead

July 1, 2017 - November 5, 2025

Provides exceptional customer services to all hotel guests, ensuring a comfortable and accommodating stay while meeting brand standards; performs night audit and maintains front desk operations; ensures adherence to safety, security, and cash handling policies.

Night Audit Clerk/Front Desk Associate at Courtyard by Marriott Atlanta

July 1, 2017 - July 1, 2017

Collected payments in compliance with cash handling and credit card procedures; performed night audit and maintained professional guest communications and service.

Bistro Team Member at Courtyard Atlanta Downtown

September 1, 2016 - September 1, 2016

Served hotel guests; opened and closed breakfast shifts; performed barista functions and supported hotel dining operations.

Fine Dining Server at Renaissance Hotel and Spa

April 1, 2015 - April 1, 2015

Served hotel guests with attentive service; opened/closed breakfast and lunch shifts; trained new servers and supported dining operations in line with brand standards.

Server/Trainer at Applebee’s Neighborhood Bar and Grill

November 1, 2013 - November 1, 2013

Opened/closed restaurant shifts; trained new servers, hosts/hostesses, and bartenders; served as food expeditor and steward; prepared and served alcoholic beverages.

Administrative Assistant at United States Army, Fort Polk

October 1, 2011 - October 1, 2011

Ensured personnel records were up to date with training and certification documents; supervised military personnel in in-processing and Soldier Readiness Preparation; typed memos, created file labels, and prepared individual files for incoming personnel; aided in the in-processing of over 800 personnel; trained higher-ranking personnel in management positions.

Unit Supply Specialist at United States Army, Fort Lee, VA/Fort Polk, LA

October 1, 2011 - October 1, 2011

Supervised and performed duties involving the request, receipt, storage, issue, accountability, and preservation of expendable and non-expendable items; maintained organizational supply records; received and inspected inventories; managed supplies including weapons; used computer applications and performed clerical duties; helped manage unit equipment valued over $400,000.

Server/Trainer at Applebee’s Neighborhood Bar and Grill

May 1, 2007 - May 1, 2007

Opened/closed restaurant shifts; trained servers, hosts/hostesses, and bartenders; served as food expeditor and steward; prepared and served beverages; earned Neighborhood Expert Training Badge within 3 months of hire.