I am a dedicated customer service professional with experience as a Line Cook, Supervisor Trainee, and Management Trainee, bringing a strong foundation in service delivery, team coordination, and operational support. I am committed to performing duties with excellence while earning the trust of leadership and colleagues. I am skilled in understanding customer needs, resolving concerns effectively, and maintaining a positive service environment under all circumstances. I am known for collaborating with diverse teams, using problem-solving and evidence-based approaches to enhance customer satisfaction and service quality. I aspire to advance into responsible positions and contribute to continuous improvement and long-term success of the organization.

Justine Dale J. Manabat

I am a dedicated customer service professional with experience as a Line Cook, Supervisor Trainee, and Management Trainee, bringing a strong foundation in service delivery, team coordination, and operational support. I am committed to performing duties with excellence while earning the trust of leadership and colleagues. I am skilled in understanding customer needs, resolving concerns effectively, and maintaining a positive service environment under all circumstances. I am known for collaborating with diverse teams, using problem-solving and evidence-based approaches to enhance customer satisfaction and service quality. I aspire to advance into responsible positions and contribute to continuous improvement and long-term success of the organization.

Available to hire

I am a dedicated customer service professional with experience as a Line Cook, Supervisor Trainee, and Management Trainee, bringing a strong foundation in service delivery, team coordination, and operational support.

I am committed to performing duties with excellence while earning the trust of leadership and colleagues. I am skilled in understanding customer needs, resolving concerns effectively, and maintaining a positive service environment under all circumstances. I am known for collaborating with diverse teams, using problem-solving and evidence-based approaches to enhance customer satisfaction and service quality. I aspire to advance into responsible positions and contribute to continuous improvement and long-term success of the organization.

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Language

English
Fluent

Work Experience

Line Cook at The Cooperpit Restaurant Line
December 1, 2023 - November 1, 2025
Worked efficiently in a fast-paced, high-volume environment while maintaining accuracy and attention to detail; followed established procedures and instructions to ensure consistency and quality; managed multiple tasks simultaneously, prioritizing responsibilities to meet deadlines; communicated clearly and professionally with team members to support smooth daily operations; demonstrated strong time management, reliability, and adaptability under pressure; identified and resolved issues quickly to maintain workflow and customer satisfaction.
Sales Advisor II at Concentrix CVG Philippines, Inc.
May 1, 2022 - June 1, 2023
Delivered consultative sales support while managing end-to-end operational processes to ensure seamless customer experiences; consistently met or exceeded sales and performance KPIs in a high-volume environment; partnered with cross-functional teams to resolve issues, improve workflows, and drive operational efficiency; leveraged product and process expertise to support customers and contribute to business growth.
Cage Cashier / Supervisor Trainee at Widus Hotel and Casino
March 1, 2017 - June 1, 2019
Managed cash handling, check cashing, and chip transactions with accuracy and strict compliance to company policies; assisted in training and supervising new staff, ensuring adherence to operational standards and security protocols; monitored daily cash operations, resolving discrepancies and maintaining audit-ready records; delivered excellent customer service while handling high-volume transactions in a fast-paced environment; supported supervisors in workflow management, operational reporting, and process improvements.

Education

Bachelor of Science in Hospitality and Tourism Management: Major in Hotel, Resort and Restaurant Management at Saint Louis University Maryheights Campus, Bakakeng, Baguio City
January 1, 2009 - January 1, 2015

Qualifications

Food Safe Training – British Columbia
January 11, 2030 - February 4, 2026
Cage Cashier Training – Widus Hotel and Casino Clark
January 11, 2030 - February 4, 2026
Credit Card Fraud Detection Training - Widus Hotel and Casino Clark
January 11, 2030 - February 4, 2026
Service Beyond Compare: Customer Service Training - Widus Hotel and Casino Clark
January 11, 2030 - February 4, 2026
ACE Communication Seminar - Widus Hotel and Casino Clark
January 11, 2030 - February 4, 2026
Customer Service Training - Concentrix CVG Philippines, Inc. Clark, Pampanga
January 11, 2030 - February 4, 2026
Supervisory Skills Training: Planning and Organizing – Widus Hotel and Casino Clark
January 11, 2030 - February 4, 2026

Industry Experience

Travel & Hospitality, Professional Services

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