Jennifer G. Torres

Provided customer support for product, order, shipping, and returns/refunds inquiries. Managed Shopify product listings, including titles, descriptions, images, pricing, variants, tags, collections, and inventory updates. Updated product and order information to keep store data accurate and supported daily Shopify store operations and product improvements while maintaining organized information for a smooth customer experience.

Assisted customers with billing, account, plan, and service concerns via phone support. Provided basic troubleshooting for network, signal, and device-related issues. Processed activations, upgrades, cancellations, and service requests, and documented interactions accurately according to company procedures while communicating clearly to resolve customer concerns.

Managed emails, calls, schedules, and appointments, supporting daily administrative tasks. Organized files, records, reports, and business documents, and coordinated calendars for day-to-day office operations. Responded to social media messages and customer inquiries, supporting general customer support and administrative needs.