I'm Jenny Zeng, a Senior QA Engineer with 10+ years of experience designing and executing end-to-end test plans for complex enterprise, client-facing, and web-based data applications. I excel in both manual and automated testing within fast-paced Agile/Scrum environments, with a strong focus on SQL Server data validation, defect lifecycle management, and cross-functional collaboration to deliver seamless user experiences. I prioritize identifying quality risks early, mitigating production incidents, and maintaining automated test frameworks to ensure high-quality, stable software releases. I collaborate closely with developers, business analysts, and product managers to refine requirements and improve product quality throughout the SDLC.

Jenny Zeng

I'm Jenny Zeng, a Senior QA Engineer with 10+ years of experience designing and executing end-to-end test plans for complex enterprise, client-facing, and web-based data applications. I excel in both manual and automated testing within fast-paced Agile/Scrum environments, with a strong focus on SQL Server data validation, defect lifecycle management, and cross-functional collaboration to deliver seamless user experiences. I prioritize identifying quality risks early, mitigating production incidents, and maintaining automated test frameworks to ensure high-quality, stable software releases. I collaborate closely with developers, business analysts, and product managers to refine requirements and improve product quality throughout the SDLC.

Available to hire

I’m Jenny Zeng, a Senior QA Engineer with 10+ years of experience designing and executing end-to-end test plans for complex enterprise, client-facing, and web-based data applications. I excel in both manual and automated testing within fast-paced Agile/Scrum environments, with a strong focus on SQL Server data validation, defect lifecycle management, and cross-functional collaboration to deliver seamless user experiences.

I prioritize identifying quality risks early, mitigating production incidents, and maintaining automated test frameworks to ensure high-quality, stable software releases. I collaborate closely with developers, business analysts, and product managers to refine requirements and improve product quality throughout the SDLC.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

IT QA Analyst (Hybrid) at NTT BPO
September 1, 2018 - November 1, 2025
Primary QA Engineer for integrated client-facing systems and complex web applications; designed, developed, and executed test plans, test cases, and coverage matrices ensuring 100% requirements traceability; maintained a zero-critical-defect record for major web application releases over 5 years; analyzed product specifications to isolate test requirements, improving overall test coverage by 30%; managed the defect lifecycle in Azure DevOps and Jira with clear root cause analysis; conducted SQL Server testing and collaborated with cross-functional teams during sprint ceremonies to improve product quality.
Senior QA Analyst (Contract) at OMERS
March 1, 2018 - August 1, 2018
Designed detailed test plans and end-to-end test scenarios in VSTS with full traceability; clarified complex requirements with developers and stakeholders; executed manual regression, integration, and compatibility testing, reducing re-open defects by 15%; supported automated testing initiatives by maintaining and expanding Selenium test scripts; participated in Agile ceremonies.
IT QA Analyst (Contract) at Armstrong Fluid Technology
August 1, 2016 - December 1, 2017
Led software QA for multiple integrated web applications across cross-platform environments; implemented risk-based testing strategies; conducted SQL-based data validation and prepared complex test datasets; logged and tracked defects in TFS; collaborated with developers to ensure timely resolution.
Senior QA Analyst at Ceridian Canada
June 1, 2001 - January 1, 2016
Owned end-to-end QA lifecycle for enterprise HR & Payroll Systems; maintained a flawless 100% critical-defect-free record for monthly payroll production cycles over 7 years; performed deep-dive SQL data validation; utilized HP ALM/QC for defect lifecycle management; produced audit-ready Test Summary Reports for executive approval.

Education

Bachelor’s Degree in Engineering at HuaQiao University (University of Toronto Accredited)
September 1, 1990 - July 9, 1994
ISTQB Certified Tester (CTFL) at ISTQB
January 11, 2018 - May 14, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education
    paper SharePoint Platforms

    Managed End-to-End QA activities for Private Market SharePoint DMS aplication at Omers, and BMO/CIBC/TD/RBC Credit Card applications at NTT BPO

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