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Hello! I’m Jessabelle Guzman, a detail-oriented Application Support Specialist with over four years of experience in application management at Accenture Technology Centers in the Philippines. I excel at delivering end-to-end technical support for enterprise systems, with a strong focus on Enterprise Performance Management (EPM) and Oracle Hyperion, including batch monitoring, incident resolution, and service request management. I thrive in fast-paced, global environments, collaborating with cross-functional teams to drive continuous improvements, manage change requests, and ensure the stability and uptime of critical business processes. I’m motivated to leverage my technical knowledge, analytical strengths, and problem-solving abilities to contribute effectively to organizational success.…Hello! I’m Jessabelle Guzman, a detail-oriented Application Support Specialist with over four years of experience in application management at Accenture Technology Centers in the Philippines. I excel at delivering end-to-end technical support for enterprise systems, with a strong focus on Enterprise Performance Management (EPM) and Oracle Hyperion, including batch monitoring, incident resolution, and service request management. I thrive in fast-paced, global environments, collaborating with cross-functional teams to drive continuous improvements, manage change requests, and ensure the stability and uptime of critical business processes. I’m motivated to leverage my technical knowledge, analytical strengths, and problem-solving abilities to contribute effectively to organizational success.

Jessabelle Guzman

Full Stack Developer, Developer, Programmer, +2

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Hello! I’m Jessabelle Guzman, a detail-oriented Application Support Specialist with over four years of experience in application management at Accenture Technology Centers in the Philippines. I excel at delivering end-to-end technical support for enterprise systems, with a strong focus on Enterprise Performance Management (EPM) and Oracle Hyperion, including batch monitoring, incident resolution, and service request management. I thrive in fast-paced, global environments, collaborating with cross-functional teams to drive continuous improvements, manage change requests, and ensure the stability and uptime of critical business processes. I’m motivated to leverage my technical knowledge, analytical strengths, and problem-solving abilities to contribute effectively to organizational success.…Hello! I’m Jessabelle Guzman, a detail-oriented Application Support Specialist with over four years of experience in application management at Accenture Technology Centers in the Philippines. I excel at delivering end-to-end technical support for enterprise systems, with a strong focus on Enterprise Performance Management (EPM) and Oracle Hyperion, including batch monitoring, incident resolution, and service request management. I thrive in fast-paced, global environments, collaborating with cross-functional teams to drive continuous improvements, manage change requests, and ensure the stability and uptime of critical business processes. I’m motivated to leverage my technical knowledge, analytical strengths, and problem-solving abilities to contribute effectively to organizational success.

Next availability:

April 30, 2026

Taguig, Philippines

Hello! I’m Jessabelle Guzman, a detail-oriented Application Support Specialist with over four years of experience in application management at Accenture Technology Centers in the Philippines. I excel at delivering end-to-end technical support for enterprise systems, with a strong focus on Enterprise Performance Management (EPM) and Oracle Hyperion, including batch monitoring, incident resolution, and service request management.

I thrive in fast-paced, global environments, collaborating with cross-functional teams to drive continuous improvements, manage change requests, and ensure the stability and uptime of critical business processes. I’m motivated to leverage my technical knowledge, analytical strengths, and problem-solving abilities to contribute effectively to organizational success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Application Support Specialist at TechnipFMC (Food Machinery Corporation) / Accenture Inc, Philippines

February 1, 2025 - Present

Provide end-to-end application support for multiple business-critical systems, ensuring timely response and resolution of urgent technical requests; perform daily monitoring, batch validation, and troubleshooting to maintain stable system performance across offshore-supported applications; analyze recurring incidents and identify root causes, coordinating with development, infrastructure, and QA teams to implement long-term corrective actions; manage service requests and change requests, ensuring documentation, impact assessment, and adherence to company standards before deployment; support continuous improvement initiatives by optimizing workflows, and automating repetitive tasks; collaborate with business users and global support teams to minimize downtime of critical business processes.

Offshore Hyperion Essbase Application Support at Manulife Accenture Inc, Philippines

March 1, 2021 - January 1, 2025

Delivered 24x7 production support for multiple Hyperion Essbase applications used for financial consolidation, forecasting, and reporting; monitored daily batch jobs and finance processes, proactively resolving issues that could impact financial reporting timelines; investigated and resolved application incidents related to Essbase cubes, security setup, data load failures, performance issues, and integration errors; executed monthly, quarterly, and annual maintenance activities including Datamart updates, data validations, backups, cube refreshes, and user access/security modifications; provided functional and technical support for multiple Hyperion applications, including Writeback, Financial, and Hybrid Essbase; prepared process documentation, knowledge articles, and SOPs; coordinated with cross-functional stakeholders to resolve complex issues and support system enhancements.