Jesse Caunter

Automated client intake workflow by building webhook integration between PapPerform and CRM, eliminating manual data entry and enabling automatic transfer of form data, notes, and attachments. Supported product growth through SEO automation, regional landing page frameworks, and lead-gen optimizations, contributing to higher organic traffic and improved conversion rates. Built automated data systems including a metrics scraping layer with scheduled updates via Google Cloud, reducing database load while maintaining near real-time data displays. Collaborated with leadership on technical solutions, documented trade-offs for integrations and data infrastructure decisions, and contributed to coding guidelines and automated testing practices. Created technical documentation including DACIs and how-to guides to support development practices. Built proof-of-concept conversational interface integrated with OpenAI to explore new customer experience features, while reducing repetitive manual work

Spearheaded development of a comprehensive cybersecurity web application for risk assessment and management. Designed core UI/UX using Miro and implemented multi-user collaboration features with secure authentication. Developed a sophisticated questionnaire-based system generating Risk Appetite Reports with real-time collaboration. Built a comprehensive admin dashboard for invitations, progress tracking, and aggregate reporting. Tech stack included React, TypeScript, SCSS, C# .NET, PostgreSQL, Docker, AWS, and GitHub Actions CI/CD. Improved performance through Lighthouse optimization and integrated third-party services (Active Campaign, Cloudflare Turnstile, n8n workflows). Created admin dashboard for coaching application using Next.js and Tailwind. Built Python web scrapers for proof-of-concept data collection with logging for monitoring and exponential backoff for reliable data retrieval.

Collaborated with senior developers to implement features, fix bugs, and perform codebase improvements across multiple projects. Participated in code reviews and agile development processes, continually enhancing technical skills. Specialized in database-related tasks, managing complex rostering systems for 80-100 staff using SQL, Excel, and MS Access. Led redesigns of rostering systems to improve operational efficiency and produced timely data-driven reports for leadership on both scheduled and ad-hoc bases.