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I'm a professional with extensive experience in marketing and customer service, specializing in building strong client relationships and delivering impactful projects. I've developed a deep understanding of customer needs and have successfully created strategies to enhance engagement and satisfaction. Skilled in leveraging digital tools and data to improve performance, I'm committed to delivering innovative, client-centred solutions that foster long-term success and build lasting partnerships.…I'm a professional with extensive experience in marketing and customer service, specializing in building strong client relationships and delivering impactful projects. I've developed a deep understanding of customer needs and have successfully created strategies to enhance engagement and satisfaction. Skilled in leveraging digital tools and data to improve performance, I'm committed to delivering innovative, client-centred solutions that foster long-term success and build lasting partnerships.

Jesus Marruecos

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I'm a professional with extensive experience in marketing and customer service, specializing in building strong client relationships and delivering impactful projects. I've developed a deep understanding of customer needs and have successfully created strategies to enhance engagement and satisfaction. Skilled in leveraging digital tools and data to improve performance, I'm committed to delivering innovative, client-centred solutions that foster long-term success and build lasting partnerships.…I'm a professional with extensive experience in marketing and customer service, specializing in building strong client relationships and delivering impactful projects. I've developed a deep understanding of customer needs and have successfully created strategies to enhance engagement and satisfaction. Skilled in leveraging digital tools and data to improve performance, I'm committed to delivering innovative, client-centred solutions that foster long-term success and build lasting partnerships.

Available to hire

I’m a professional with extensive experience in marketing and customer service, specializing in building strong client relationships and delivering impactful projects. I’ve developed a deep understanding of customer needs and have successfully created strategies to enhance engagement and satisfaction. Skilled in leveraging digital tools and data to improve performance, I’m committed to delivering innovative, client-centred solutions that foster long-term success and build lasting partnerships.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Catalan; Valencian

Fluent

Work Experience

CRM Specialist at World Adventure Group

January 31, 2022 - August 6, 2025

Managed and maintained CRM systems, email campaigns, and tracked client trends. Served as the client liaison across multiple departments to ensure needs were met and translated into actionable strategies. Delivered leads through inbound and outbound efforts. Provided commercial reporting support ensuring documentation completeness and accuracy on a weekly basis.

Customer Service Manager at Biscuiteers

November 30, 2020 - August 6, 2025

Managed a team of four, overseeing customer query escalations and assigning incoming queries from online channels, phone, and email. Organised customer experiences across various retail spaces.

Senior Events Marketing Executive at emap - Metropolis International

January 1, 2022 - Present

Developed and executed marketing strategies for all financial events, driving a 15% year-on-year increase in attendance, focusing on corporate and financial sectors. Created data-driven integrated marketing campaigns achieving +1.5% CTR and +10% open rates, boosting audience engagement and conversions. Led digital content creation targeting high-level financial professionals, boosting event visibility. Created graphic content using Photoshop and Canva, increasing brand visibility and engagement across multiple platforms. Collaborated with event operations teams to integrate marketing efforts with event logistics, contributing to successful events with over 800 attendees. Awarded the Best Marketing Campaign Gold Award.

General Retail Manager at Rococo Chocolates

May 31, 2020 - August 6, 2025

Developed targeted marketing strategies that boosted revenue by 15%. Led a team executing retail marketing trends, enhancing brand loyalty and customer satisfaction. Committed to fostering an inclusive and collaborative work environment valuing diverse perspectives.