Available to hire
Though my career has morphed and become different things throughout my life, it is always my goal to rise to the top, grow within the company, gain as much knowledge and experience as possible, and share my own experiences and skills sets to help the company along my journey.
I excel at creating engaging content, developing strategy, and collaborating with marketing and design teams to maintain a consistent brand voice and drive digital growth.
Work Experience
Social Media Manager at Tapas Waikiki
April 1, 2023 - PresentDevelops and executes strategies to enhance the brand's online presence; creates engaging content, manages posts, and interacts with followers across social media platforms to build brand awareness and foster community engagement. Responsibilities include content creation, strategy development, analytics reporting, community engagement, and cross-functional collaboration to maintain consistent brand messaging and drive digital growth.
Supervisor at United Healthcare
February 1, 2023 - December 1, 2024Coordinates, supervises, and is accountable for the daily activities of a business support, technical or production team or unit. Sets priorities, coordinates with other supervisors, develops plans to meet short-term objectives, and identifies operational problems using defined processes and judgment. Focuses on telephonic customer service and provides expertise and support to members, customers, and providers.
Team Lead at United Healthcare
November 1, 2022 - February 1, 2023Serves as a resource for team members through multiple communication channels; provides on-the-job training (OJT) and mentorship for Navigators, observes conversations for quality, assists with inventory management to ensure coverage, and supports performance metrics including Customer Satisfaction, NBA delivery, outbound calls, and compliance. Maintains proficiency in technical applications and can assist with administrative tasks as needed; may act as back-up to other Team Leads during PTO/LOA periods.
DSNP Navigator | Advocate4Me Rep Sr. at UnitedHealthcare
December 1, 2021 - November 1, 2022Supports a member panel of over 1,300 members in DSNP Plans and Quest Medicaid; cultivates relationships with kupuna and complex care members through one-call solutions and required follow-up to hear and share successes. Acts as a subject matter expert, ensuring access to care by coordinating with providers island-wide to secure appointments.
Guest Admission Operations Representative at Longwood Gardens
July 1, 2018 - October 1, 2021Ticketing and member services; handling high-volume inquiries via phone, email, and chat; booking group visits, continuing education courses, and K-12 reservations; renting mobility equipment; engaging with members to inspire loyalty; using point-of-sale software and multiple software tools to ensure high-level service at onsite ticketing locations.
Salesforce Administrator at Mannington Mills, Inc.
November 1, 2016 - February 1, 2018Resolve internal user support cases according to SLA; manage case administration, issue resolution, and documentation; train internal users on Salesforce functionality.
Salesforce Operational Support Leader/Web Admin at Connect America
June 1, 2015 - October 1, 2016Manage 580+ domains and websites; supervise a Salesforce Operational Support Specialist; resolve internal support cases; maintain documentation and training materials for Salesforce, Zuora, Microkey, Desk, and JIRA; train internal users on Salesforce and Zuora functionality.
Salesforce Operational Support Specialist at Connect America
January 1, 2013 - June 1, 2015Resolve tier-1 support cases from internal users per SLA; maintain Salesforce, Zuora, Microkey, Desk, and JIRA; train internal users on Salesforce and Zuora functionality.
Family Room Specialist at Apple
December 1, 2010 - January 1, 2012Genius Bar frontline customer support; troubleshoot and repair Apple mobile hardware and software; provide complete individualized solutions for each customer.
Specialist at Apple
May 1, 2010 - December 1, 2010Retail sales specialist focused on customer service; develop complete individualized solutions for customers; build product knowledge across the Apple line.
Accounting Assistant at Ambulatory Surgery Center Association
May 1, 2009 - January 1, 2010Handled accounts payable and receivable, filing, documentation, billing, and other accounting assistant duties.
Member Services at Ambulatory Surgery Center Association
June 1, 2008 - May 1, 2009Helped members with publications, membership benefits, and dues, as well as various other duties for the organization.
Finance Specialist & Data Coordinator - Membership at American Psychiatric Association
January 1, 2008 - June 1, 2008Gathers finance data and trending reports for the membership department.
Membership Assistant at American Psychiatric Association
July 1, 2007 - January 1, 2008Assisted the membership department with all daily functions of the office.
Answer Center Coordinator at American Psychiatric Association
March 1, 2006 - July 1, 2007Answered inbound calls and emails from members and the general public about topics related to membership, publications, and events.
Assistant Manager at Carmike Cinemas
November 1, 1998 - June 1, 2001Managed, scheduled, and trained over 25 employees; assisted Theatre Manager with daily operations, customer service, reporting, deposits, and inventory; reported to Theatre Manager.
Education
BA, Music Education K-12 at West Liberty University
January 1, 1997 - January 1, 2001BS, Information Technology - Web Application Development at DeVry University
January 1, 2003 - January 1, 2004Qualifications
Industry Experience
Healthcare, Software & Internet, Education, Professional Services, Media & Entertainment, Travel & Hospitality
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