Available to hire
I’m a tech-savvy professional with over 22 years of experience in Tech Support and IT Consulting, delivering large-scale projects, monitoring operations, and optimizing processes. I’ve built a career around solving complex problems while keeping a sharp eye for design and branding.
Beyond tech, I’m a passionate Graphic Designer and visual storyteller who loves crafting engaging visuals, writing, and producing content. Whether coordinating ideas, designing websites, or managing social media, I aim to contribute to collective success with creativity and attention to detail.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Fluent
Italian
Fluent
German
Beginner
Work Experience
Media Content Creator / IT Consultant (Frontend) at SCARSO Digital Agency
November 1, 2016 - PresentProvided media content creation for multilingual clients; IT consulting; CMS management; graphic and web design; SMM; frontend redesign of ITALBANK Bank’s website.
Freelance Graphic Designer at Scarso Digital Agency
November 1, 2016 - June 6, 2024Providing freelance graphic design services, creating digital visual content and branding materials, leveraging expert knowledge in tools like Illustrator and Photoshop.
Media Content Creator / IT Consulting at Dogma Marketing
November 1, 2015 - December 1, 2016Created media content for approximately 10 brands; worked with English-speaking clients; provided IT consulting.
Graphic Designer at Dogma Marketing
November 1, 2015 - December 31, 2016Designed marketing visuals and campaigns, contributing to the growth and brand visibility of the company in the Miami area.
Founder / Creator at Keep Rocking Venezuela
October 1, 2011 - PresentFounder of keeprockingvenezuela.com; manages services and tech resources; national music events photo coverage; plans and produces original content across pre-production, production, and post-production.
Photographer at Oidos Sucios.com
August 1, 2011 - March 1, 2020Concert and events photographic coverage.
IT Specialist / Graphic Designer / SMM General Manager and Photographer at Open English
April 1, 2011 - November 1, 2015Managed Google Workspace, Five9, Jira, Jive SBS, Screenr, Zendesk, Salesforce; activated and managed user accounts; provided L1–L3 tech support across five international locations; handled acquisitions and licensing; security and network support; biometric access control deployments.
Tech Support Specialist at OpenEnglish.com
April 1, 2011 - November 30, 2015Handled tech support with focus on network administration and infrastructure, ensuring smooth and secure IT operations.
Senior Video Editor at HD Producción Digital
September 1, 2010 - December 1, 2011Web marketing and point-of-purchase display design; AV projects consulting; production support.
Tech Support Specialist at Corporacion Perzona 3000
September 1, 2010 - December 31, 2011Technical support specialist providing IT assistance and resolving technical issues to maintain operational efficiency.
IT Consultant / Video Editor at HD Produccion Digital
September 1, 2010 - December 31, 2011Provided IT consultancy while also managing video editing and production tasks to support multimedia projects.
IT Specialist / Biometrics / Maintenance at Corporación Perzona 3000, C.A.
August 1, 2009 - September 1, 2010Google Workspace console management; installation and management for biometric devices; preventive and corrective maintenance; content design for Marketing (whitepapers, e-papers); antivirus and software licensing; network architecture design and implementation.
Tech Support / In-House Software & Services Management at Informadora Comercial C.A
January 1, 2006 - March 1, 2009In-house software user and services management; Microsoft Exchange-based email, network design/maintenance; preventive and corrective computer maintenance; L1–L3 tech support.
Tech Support at Informadora Comercial
January 1, 2006 - March 31, 2009Provided technical support services to streamline company IT operations.
Freelance Tech Support at ADN Comunicacion Visual
May 1, 2002 - January 31, 2006Freelance IT support specialist focusing on problem-solving and infrastructure maintenance.
Tech Support / L1-L3 / Software Licensing at ADN Comunicación Visual
January 1, 2002 - January 1, 2006Preventive and corrective maintenance for computer equipment; software licensing; L1–L3 tech support.
Technical Support Specialist / QA / Infrastructure at Open Technologies, C.A.
September 1, 1999 - January 1, 2001Hardware and software standardization during Y2K for over 1,900 workstations; OS updates on admin servers; technician logistics for case-ticketing and Level 2/3 support.
IT Junior Consultant at Grupo Opencrom (Opentech)
September 1, 1999 - January 31, 2001Junior IT consulting role, assisting in technology solutions and support for clients.
Database Tuning / Maintenance at CADAFE (Corpoelec)
July 1, 1994 - July 1, 1997Database tuning for Transmission Line Management division and Assessment Department; preventive and corrective maintenance of workstations.
Education
English C2 Proficient at EF Education First
May 8, 2023 - April 8, 2024Certification doesn't expire - https://www.efset.org/cert/YTLC3w
Italian as a second language at Universidad Central de Venezuela
March 5, 2007 - July 15, 2009Degree in Italian as a foreign Language, Italian Studies at the Central University of Venezuela, Modern Languages School Foundation
Analyst - Programmer at Academia Americana
January 3, 1994 - December 15, 1994Certified Training Program in Adobe Premiere CC 2015 at POSA Estudio Creativo
February 1, 2016 - March 4, 2016Bachelor in Electrical Engineering with major in Communications at Universidad Central de Venezuela
October 1, 2003 - July 15, 2009Electrical Engineering at Universidad Central de Venezuela
January 1, 2003 - December 31, 2009Degree at Fundacion de la Escuela de Idiomas Modernos - U.C.V.
January 1, 2007 - December 31, 2009Associate's Degree at Instituto Universitario de Mercadotecnia
January 1, 1997 - December 31, 2001Analyst - Programmer at Academia Americana
January 1, 1994 - December 31, 1994Electrical Engineer at Universidad Central de Venezuela
January 1, 2003 - January 1, 2009Informatics Associate’s Degree at Fundacion de la Escuela de Idiomas Modernos de la Universidad Central de Venezuela
January 1, 2007 - January 1, 2009Informatics Analyst - Programmer at Universidad Central de Venezuela
January 11, 2030 - December 2, 2025Adobe Premiere CC 2015 Certified Training at Adobe
January 1, 2015 - January 1, 2015Design and Visual Communications at POSA Studio Creativo
January 1, 2016 - January 1, 2016Academia Americana at Academia Americana
January 1, 1994 - January 1, 1994Mercadotécnia at Instituto Superior Universitario de Mercadotécnia
January 1, 1997 - January 1, 2001Qualifications
Adobe Premiere CC 2015 Certified Training
January 1, 2015 - January 1, 2015Industry Experience
Media & Entertainment, Computers & Electronics, Telecommunications, Professional Services, Software & Internet
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