I’m a tech-savvy professional with over 22 years of experience in Tech Support and IT Consulting, delivering large-scale projects, monitoring operations, and optimizing processes. I’ve built a career around solving complex problems while keeping a sharp eye for design and branding. Beyond tech, I’m a passionate Graphic Designer and visual storyteller who loves crafting engaging visuals, writing, and producing content. Whether coordinating ideas, designing websites, or managing social media, I aim to contribute to collective success with creativity and attention to detail.

Jhon Scarso

I’m a tech-savvy professional with over 22 years of experience in Tech Support and IT Consulting, delivering large-scale projects, monitoring operations, and optimizing processes. I’ve built a career around solving complex problems while keeping a sharp eye for design and branding. Beyond tech, I’m a passionate Graphic Designer and visual storyteller who loves crafting engaging visuals, writing, and producing content. Whether coordinating ideas, designing websites, or managing social media, I aim to contribute to collective success with creativity and attention to detail.

Available to hire

I’m a tech-savvy professional with over 22 years of experience in Tech Support and IT Consulting, delivering large-scale projects, monitoring operations, and optimizing processes. I’ve built a career around solving complex problems while keeping a sharp eye for design and branding.

Beyond tech, I’m a passionate Graphic Designer and visual storyteller who loves crafting engaging visuals, writing, and producing content. Whether coordinating ideas, designing websites, or managing social media, I aim to contribute to collective success with creativity and attention to detail.

See more

Language

Spanish; Castilian
Fluent
English
Fluent
Italian
Fluent
German
Beginner

Work Experience

Freelance Graphic Designer at Scarso Digital Agency
November 1, 2016 - June 6, 2024
Providing freelance graphic design services, creating digital visual content and branding materials, leveraging expert knowledge in tools like Illustrator and Photoshop.
Graphic Designer at Dogma Marketing
November 1, 2015 - December 31, 2016
Designed marketing visuals and campaigns, contributing to the growth and brand visibility of the company in the Miami area.
Tech Support Specialist at OpenEnglish.com
April 1, 2011 - November 30, 2015
Handled tech support with focus on network administration and infrastructure, ensuring smooth and secure IT operations.
IT Consultant / Video Editor at HD Produccion Digital
September 1, 2010 - December 31, 2011
Provided IT consultancy while also managing video editing and production tasks to support multimedia projects.
Tech Support Specialist at Corporacion Perzona 3000
September 1, 2010 - December 31, 2011
Technical support specialist providing IT assistance and resolving technical issues to maintain operational efficiency.
Tech Support at Informadora Comercial
January 1, 2006 - March 31, 2009
Provided technical support services to streamline company IT operations.
Freelance Tech Support at ADN Comunicacion Visual
May 1, 2002 - January 31, 2006
Freelance IT support specialist focusing on problem-solving and infrastructure maintenance.
IT Junior Consultant at Grupo Opencrom (Opentech)
September 1, 1999 - January 31, 2001
Junior IT consulting role, assisting in technology solutions and support for clients.
Media Content Creator / IT Consultant (Frontend) at SCARSO Digital Agency
November 1, 2016 - Present
Provided media content creation for multilingual clients; IT consulting; CMS management; graphic and web design; SMM; frontend redesign of ITALBANK Bank’s website.
Founder / Creator at Keep Rocking Venezuela
October 1, 2011 - Present
Founder of keeprockingvenezuela.com; manages services and tech resources; national music events photo coverage; plans and produces original content across pre-production, production, and post-production.
Photographer at Oidos Sucios.com
August 1, 2011 - March 1, 2020
Concert and events photographic coverage.
Media Content Creator / IT Consulting at Dogma Marketing
November 1, 2015 - December 1, 2016
Created media content for approximately 10 brands; worked with English-speaking clients; provided IT consulting.
IT Specialist / Graphic Designer / SMM General Manager and Photographer at Open English
April 1, 2011 - November 1, 2015
Managed Google Workspace, Five9, Jira, Jive SBS, Screenr, Zendesk, Salesforce; activated and managed user accounts; provided L1–L3 tech support across five international locations; handled acquisitions and licensing; security and network support; biometric access control deployments.
Senior Video Editor at HD Producción Digital
September 1, 2010 - December 1, 2011
Web marketing and point-of-purchase display design; AV projects consulting; production support.
IT Specialist / Biometrics / Maintenance at Corporación Perzona 3000, C.A.
August 1, 2009 - September 1, 2010
Google Workspace console management; installation and management for biometric devices; preventive and corrective maintenance; content design for Marketing (whitepapers, e-papers); antivirus and software licensing; network architecture design and implementation.
Tech Support / In-House Software & Services Management at Informadora Comercial C.A
January 1, 2006 - March 1, 2009
In-house software user and services management; Microsoft Exchange-based email, network design/maintenance; preventive and corrective computer maintenance; L1–L3 tech support.
Tech Support / L1-L3 / Software Licensing at ADN Comunicación Visual
January 1, 2002 - January 1, 2006
Preventive and corrective maintenance for computer equipment; software licensing; L1–L3 tech support.
Technical Support Specialist / QA / Infrastructure at Open Technologies, C.A.
September 1, 1999 - January 1, 2001
Hardware and software standardization during Y2K for over 1,900 workstations; OS updates on admin servers; technician logistics for case-ticketing and Level 2/3 support.
Database Tuning / Maintenance at CADAFE (Corpoelec)
July 1, 1994 - July 1, 1997
Database tuning for Transmission Line Management division and Assessment Department; preventive and corrective maintenance of workstations.

Education

English C2 Proficient at EF Education First
May 8, 2023 - April 8, 2024
Certification doesn't expire - https://www.efset.org/cert/YTLC3w
Italian as a second language at Universidad Central de Venezuela
March 5, 2007 - July 15, 2009
Degree in Italian as a foreign Language, Italian Studies at the Central University of Venezuela, Modern Languages School Foundation
Analyst - Programmer at Academia Americana
January 3, 1994 - December 15, 1994
Certified Training Program in Adobe Premiere CC 2015 at POSA Estudio Creativo
February 1, 2016 - March 4, 2016
Bachelor in Electrical Engineering with major in Communications at Universidad Central de Venezuela
October 1, 2003 - July 15, 2009
Electrical Engineering at Universidad Central de Venezuela
January 1, 2003 - December 31, 2009
Degree at Fundacion de la Escuela de Idiomas Modernos - U.C.V.
January 1, 2007 - December 31, 2009
Associate's Degree at Instituto Universitario de Mercadotecnia
January 1, 1997 - December 31, 2001
Analyst - Programmer at Academia Americana
January 1, 1994 - December 31, 1994
Electrical Engineer at Universidad Central de Venezuela
January 1, 2003 - January 1, 2009
Informatics Associate’s Degree at Fundacion de la Escuela de Idiomas Modernos de la Universidad Central de Venezuela
January 1, 2007 - January 1, 2009
Informatics Analyst - Programmer at Universidad Central de Venezuela
January 11, 2030 - December 2, 2025
Adobe Premiere CC 2015 Certified Training at Adobe
January 1, 2015 - January 1, 2015
Design and Visual Communications at POSA Studio Creativo
January 1, 2016 - January 1, 2016
Academia Americana at Academia Americana
January 1, 1994 - January 1, 1994
Mercadotécnia at Instituto Superior Universitario de Mercadotécnia
January 1, 1997 - January 1, 2001

Qualifications

Adobe Premiere CC 2015 Certified Training
January 1, 2015 - January 1, 2015

Industry Experience

Media & Entertainment, Computers & Electronics, Telecommunications, Professional Services, Software & Internet
    uniE621 Graphic Design
    graphicdesigner photoediting
    uniE621 Graphic Design
    graphicdesigner photoediting
    uniE621 Graphic Design and Photo Editing
    graphicdesigner photoediting photography
    uniE621 Graphic Design
    graphicdesigner designer
    uniE621 Graphic Design
    Photo graphicdesigner
    uniE621 Graphic Design and Photo Editing
    graphicdesigner branding