Available to hire
I’m a tech-savvy professional with over 22 years of experience in Tech Support and IT Consulting, delivering large-scale projects, monitoring operations, and optimizing processes. I’ve built a career around solving complex problems while keeping a sharp eye for design and branding.
Beyond tech, I’m a passionate Graphic Designer and visual storyteller who loves crafting engaging visuals, writing, and producing content. Whether coordinating ideas, designing websites, or managing social media, I aim to contribute to collective success with creativity and attention to detail.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Fluent
Italian
Fluent
German
Beginner
Work Experience
Freelance Graphic Designer at Scarso Digital Agency
November 1, 2016 - June 6, 2024Providing freelance graphic design services, creating digital visual content and branding materials, leveraging expert knowledge in tools like Illustrator and Photoshop.
Graphic Designer at Dogma Marketing
November 1, 2015 - December 31, 2016Designed marketing visuals and campaigns, contributing to the growth and brand visibility of the company in the Miami area.
Tech Support Specialist at OpenEnglish.com
April 1, 2011 - November 30, 2015Handled tech support with focus on network administration and infrastructure, ensuring smooth and secure IT operations.
IT Consultant / Video Editor at HD Produccion Digital
September 1, 2010 - December 31, 2011Provided IT consultancy while also managing video editing and production tasks to support multimedia projects.
Tech Support Specialist at Corporacion Perzona 3000
September 1, 2010 - December 31, 2011Technical support specialist providing IT assistance and resolving technical issues to maintain operational efficiency.
Tech Support at Informadora Comercial
January 1, 2006 - March 31, 2009Provided technical support services to streamline company IT operations.
Freelance Tech Support at ADN Comunicacion Visual
May 1, 2002 - January 31, 2006Freelance IT support specialist focusing on problem-solving and infrastructure maintenance.
IT Junior Consultant at Grupo Opencrom (Opentech)
September 1, 1999 - January 31, 2001Junior IT consulting role, assisting in technology solutions and support for clients.
Media Content Creator / IT Consultant (Frontend) at SCARSO Digital Agency
November 1, 2016 - PresentProvided media content creation for multilingual clients; IT consulting; CMS management; graphic and web design; SMM; frontend redesign of ITALBANK Bank’s website.
Founder / Creator at Keep Rocking Venezuela
October 1, 2011 - PresentFounder of keeprockingvenezuela.com; manages services and tech resources; national music events photo coverage; plans and produces original content across pre-production, production, and post-production.
Photographer at Oidos Sucios.com
August 1, 2011 - March 1, 2020Concert and events photographic coverage.
Media Content Creator / IT Consulting at Dogma Marketing
November 1, 2015 - December 1, 2016Created media content for approximately 10 brands; worked with English-speaking clients; provided IT consulting.
IT Specialist / Graphic Designer / SMM General Manager and Photographer at Open English
April 1, 2011 - November 1, 2015Managed Google Workspace, Five9, Jira, Jive SBS, Screenr, Zendesk, Salesforce; activated and managed user accounts; provided L1–L3 tech support across five international locations; handled acquisitions and licensing; security and network support; biometric access control deployments.
Senior Video Editor at HD Producción Digital
September 1, 2010 - December 1, 2011Web marketing and point-of-purchase display design; AV projects consulting; production support.
IT Specialist / Biometrics / Maintenance at Corporación Perzona 3000, C.A.
August 1, 2009 - September 1, 2010Google Workspace console management; installation and management for biometric devices; preventive and corrective maintenance; content design for Marketing (whitepapers, e-papers); antivirus and software licensing; network architecture design and implementation.
Tech Support / In-House Software & Services Management at Informadora Comercial C.A
January 1, 2006 - March 1, 2009In-house software user and services management; Microsoft Exchange-based email, network design/maintenance; preventive and corrective computer maintenance; L1–L3 tech support.
Tech Support / L1-L3 / Software Licensing at ADN Comunicación Visual
January 1, 2002 - January 1, 2006Preventive and corrective maintenance for computer equipment; software licensing; L1–L3 tech support.
Technical Support Specialist / QA / Infrastructure at Open Technologies, C.A.
September 1, 1999 - January 1, 2001Hardware and software standardization during Y2K for over 1,900 workstations; OS updates on admin servers; technician logistics for case-ticketing and Level 2/3 support.
Database Tuning / Maintenance at CADAFE (Corpoelec)
July 1, 1994 - July 1, 1997Database tuning for Transmission Line Management division and Assessment Department; preventive and corrective maintenance of workstations.
Education
English C2 Proficient at EF Education First
May 8, 2023 - April 8, 2024Certification doesn't expire - https://www.efset.org/cert/YTLC3w
Italian as a second language at Universidad Central de Venezuela
March 5, 2007 - July 15, 2009Degree in Italian as a foreign Language, Italian Studies at the Central University of Venezuela, Modern Languages School Foundation
Analyst - Programmer at Academia Americana
January 3, 1994 - December 15, 1994Certified Training Program in Adobe Premiere CC 2015 at POSA Estudio Creativo
February 1, 2016 - March 4, 2016Bachelor in Electrical Engineering with major in Communications at Universidad Central de Venezuela
October 1, 2003 - July 15, 2009Electrical Engineering at Universidad Central de Venezuela
January 1, 2003 - December 31, 2009Degree at Fundacion de la Escuela de Idiomas Modernos - U.C.V.
January 1, 2007 - December 31, 2009Associate's Degree at Instituto Universitario de Mercadotecnia
January 1, 1997 - December 31, 2001Analyst - Programmer at Academia Americana
January 1, 1994 - December 31, 1994Electrical Engineer at Universidad Central de Venezuela
January 1, 2003 - January 1, 2009Informatics Associate’s Degree at Fundacion de la Escuela de Idiomas Modernos de la Universidad Central de Venezuela
January 1, 2007 - January 1, 2009Informatics Analyst - Programmer at Universidad Central de Venezuela
January 11, 2030 - December 2, 2025Adobe Premiere CC 2015 Certified Training at Adobe
January 1, 2015 - January 1, 2015Design and Visual Communications at POSA Studio Creativo
January 1, 2016 - January 1, 2016Academia Americana at Academia Americana
January 1, 1994 - January 1, 1994Mercadotécnia at Instituto Superior Universitario de Mercadotécnia
January 1, 1997 - January 1, 2001Qualifications
Adobe Premiere CC 2015 Certified Training
January 1, 2015 - January 1, 2015Industry Experience
Media & Entertainment, Computers & Electronics, Telecommunications, Professional Services, Software & Internet
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