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Hi, I'm James Lam. I'm a Senior Software Engineer with over 10 years of experience across distributed systems, cloud infrastructure, and enterprise support environments. I excel in Linux systems, storage, networking, and debugging complex production issues. I also have hands-on experience in customer-facing technical support, root cause analysis, and scalable platform reliability. I enjoy bridging engineering and support teams to improve resilience and documentation.…Hi, I'm James Lam. I'm a Senior Software Engineer with over 10 years of experience across distributed systems, cloud infrastructure, and enterprise support environments. I excel in Linux systems, storage, networking, and debugging complex production issues. I also have hands-on experience in customer-facing technical support, root cause analysis, and scalable platform reliability. I enjoy bridging engineering and support teams to improve resilience and documentation.

James Lam

Web Developer, Full Stack Developer, Back-End Developer, +2

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Hi, I'm James Lam. I'm a Senior Software Engineer with over 10 years of experience across distributed systems, cloud infrastructure, and enterprise support environments. I excel in Linux systems, storage, networking, and debugging complex production issues. I also have hands-on experience in customer-facing technical support, root cause analysis, and scalable platform reliability. I enjoy bridging engineering and support teams to improve resilience and documentation.…Hi, I'm James Lam. I'm a Senior Software Engineer with over 10 years of experience across distributed systems, cloud infrastructure, and enterprise support environments. I excel in Linux systems, storage, networking, and debugging complex production issues. I also have hands-on experience in customer-facing technical support, root cause analysis, and scalable platform reliability. I enjoy bridging engineering and support teams to improve resilience and documentation.

Available to hire

Hi, I’m James Lam. I’m a Senior Software Engineer with over 10 years of experience across distributed systems, cloud infrastructure, and enterprise support environments.

I excel in Linux systems, storage, networking, and debugging complex production issues. I also have hands-on experience in customer-facing technical support, root cause analysis, and scalable platform reliability. I enjoy bridging engineering and support teams to improve resilience and documentation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Senior Software Engineer at Vermonster

January 1, 2024 - February 1, 2026

Supported enterprise cloud infrastructure across AWS and hybrid environments; diagnosed production outages using log tracing, system metrics, and debugging tools; implemented automation scripts (Python/Bash) reducing incident resolution time by 35%; led Kubernetes-based deployments and container troubleshooting; collaborated with support and engineering teams to resolve high-priority customer issues; authored internal knowledge base articles and runbooks.

Senior Software Engineer at AnnoAnno

September 1, 2021 - January 1, 2024

Built scalable backend services supporting high-availability systems; managed distributed storage systems and optimized data reliability; designed monitoring pipelines improving system observability and uptime; assisted in debugging complex multi-service failures in production environments; mentored junior engineers and contributed to technical documentation.

Software Engineer at Lanister

September 1, 2017 - August 1, 2021

Maintained enterprise applications and backend systems in Linux environments; supported database systems (PostgreSQL/MySQL) with performance tuning; worked with virtualization platforms and network configurations; assisted in infrastructure troubleshooting and system upgrades.

Software Engineer at Shutterstock

September 1, 2012 - June 1, 2017

Developed backend services handling large-scale data processing; supported production systems and resolved technical incidents; participated in system monitoring, logging, and alerting improvements; collaborated with cross-functional teams on system performance optimization.