James Lam
Hi, I'm James Lam. I'm a Senior Software Engineer with over 10 years of experience across distributed systems, cloud infrastructure, and enterprise support environments.
About
Hi, I’m James Lam. I’m a Senior Software Engineer with over 10 years of experience across distributed systems, cloud infrastructure, and enterprise support environments.
I excel in Linux systems, storage, networking, and debugging complex production issues. I also have hands-on experience in customer-facing technical support, root cause analysis, and scalable platform reliability. I enjoy bridging engineering and support teams to improve resilience and documentation.
- 13 years' experience
- Joined April 2026
Industry experience
- Software & Internet
Work experience· 4 roles
Supported enterprise cloud infrastructure across AWS and hybrid environments; diagnosed production outages using log tracing, system metrics, and debugging tools; implemented automation scripts (Python/Bash) reducing incident resolution time by 35%; led Kubernetes-based deployments and container troubleshooting; collaborated with support and engineering teams to resolve high-priority customer issues; authored internal knowledge base articles and runbooks.
Built scalable backend services supporting high-availability systems; managed distributed storage systems and optimized data reliability; designed monitoring pipelines improving system observability and uptime; assisted in debugging complex multi-service failures in production environments; mentored junior engineers and contributed to technical documentation.
Maintained enterprise applications and backend systems in Linux environments; supported database systems (PostgreSQL/MySQL) with performance tuning; worked with virtualization platforms and network configurations; assisted in infrastructure troubleshooting and system upgrades.
Education
Certifications and awards
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