Jefferson Basilio

Architected phased rollout for Apollo’s Unified Credits migration across customer-facing product surfaces and billing workflows, migrating ~37K paid teams and 99% of free teams using reusable React components and reliable processing tied to monetization outcomes. Owned customer-facing discounting workflows for eligible self-serve accounts in partnership with Billing and Support, covering rollout, edge cases, and customer behavior tied to meaningful ARR impact. Designed and introduced Playwright/VCR-based E2E testing infrastructure for external service-dependent tests, reducing runtimes by 20–50% and eliminating flaky pricing failures while enabling adoption across engineering and QA. Migrated contract lifecycle workflows by implementing admin workflow updates and backend integration changes to improve handoffs across Sales, Legal, and Billing. Integrated Stripe Tax ID collection into billing workflows to improve self-serve usability and reduce tax-related support queries.

Implemented sales tax collection across checkout and billing systems, collaborating on API integrations that enabled compliant self-serve monetization and contributed to tax collection growth shortly after release. Built customer-facing promotion and discount workflows across landing pages, signup, and cancellation experiences, driving ARR impact and improving paid conversion through A/B testing. Implemented GDPR compliance workflows by building data access and removal user flows integrated with backend APIs to support customer privacy requirements.

Built an internal form builder that used JSON file inputs, reducing client onboarding implementation time by 50% and accelerating setup of real estate payment forms. Integrated payment gateway APIs for local and international transactions while collaborating with product requirements, UX, and production rollout needs.