I am a student in computer science who returned to university after 10 years in various call center positions because I want to pursue a career doing something I'm interested in and passionate about. Outside of experience at university, I've programmed several small video games for game jams, and regularly draw and write as a hobby…

Jennifer Maelynn Hogueison

I am a student in computer science who returned to university after 10 years in various call center positions because I want to pursue a career doing something I'm interested in and passionate about. Outside of experience at university, I've programmed several small video games for game jams, and regularly draw and write as a hobby…

Available to hire

I am a student in computer science who returned to university after 10 years in various call center positions because I want to pursue a career doing something I’m interested in and passionate about. Outside of experience at university, I’ve programmed several small video games for game jams, and regularly draw and write as a hobby

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Work Experience

Classroom Technology Student Worker at University of Nevada, Reno
February 1, 2025 - Present
Provided technical support, service, and maintenance for classroom technology, including PCs, Macs, classroom podiums, and audio-visual equipment such as projectors, display control systems, microphones, and speaker systems. Imaged and configured devices through Windows GUI and CLI tools, remote management software, Active Directory, BIOS, and institution-developed scripts. Kept inventory of institutional hardware and work performed using ticketing systems.
Technical Support Advisor II at Concentrix Corporation
May 1, 2022 - June 1, 2024
Provided technical support and service in a customer-facing call center agent role to users of iOS and macOS devices and accessories. Used diagnostic and administrative tools in macOS GUI and UNIX CLI interfaces along with technical documentation to test, diagnose, and resolve issues with a wide variety of devices, software, and services. Scheduled repairs and in-person service appointments.
Technical Support Agent at ModSquad, LLC
August 1, 2021 - May 1, 2022
Provided technical support and service in a customer-facing call center agent role to users of an e-textbook publishing platform. Serviced accounts for educators and students, including account management tasks like merging profiles, confirming billing status, and adding account information in a database. Provided technical information about the publishing platform and assisted customers with app, service, and store usage. Recorded and managed support tickets in Zendesk.

Education

Associate’s Degree at Truckee Meadows Community College
June 1, 2013 - December 31, 2014
Bachelor of Computer Science & Engineering at University of Nevada, Reno
August 26, 2024 - May 15, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Software & Internet, Professional Services, Media & Entertainment