For my final project at the UX Design Institute, I conducted extensive research on user journeys and performed user testing on three car rental apps.
My research identified key pain points, including information overload and fear of hidden costs, which created friction in the user experience.
Using affinity mapping, I distilled these insights into clear user problems and developed targeted design solutions.
During the wireframing phase, and later in creating a high-fidelity prototype, I implemented progressive disclosure to enhance usability.
This approach ensured users received information in manageable steps and allowed them to navigate back if needed, reducing cognitive load and improving task completion rates.…For my final project at the UX Design Institute, I conducted extensive research on user journeys and performed user testing on three car rental apps.
My research identified key pain points, including information overload and fear of hidden costs, which created friction in the user experience.
Using affinity mapping, I distilled these insights into clear user problems and developed targeted design solutions.
During the wireframing phase, and later in creating a high-fidelity prototype, I implemented progressive disclosure to enhance usability.
This approach ensured users received information in manageable steps and allowed them to navigate back if needed, reducing cognitive load and improving task completion rates.WW…