Joel Morel

Managed product content across Amazon, eBay, WooCommerce, and Shopify, optimizing 400+ listings with enhanced descriptions, images, and SEO, resulting in a 15% increase in user conversions. Spearheaded a multi-channel retail strategy, driving improvements in customer retention (50%) and cross-platform sales (35%). Implemented and managed targeted PPC campaigns across Google Ads, Amazon Ads, and marketplaces, achieving a ROAS above 4. Provided exceptional customer support via email and direct messages, resolving 10+ inquiries weekly.

Developed and maintained over 15 WordPress websites, customizing themes and plugins and implementing robust security protocols, resulting in 99% uptime. Optimized page-load times, achieving Google PageSpeed Insights scores of 95+ and driving a 35% increase in organic site traffic. Collaborated with clients throughout the development lifecycle to deliver projects that met brand requirements and exceeded expectations.

Spearheaded the rollout and implementation of security awareness campaigns, improving client security postures and contributing to a significant reduction of vulnerabilities (~30%) across monitored networks. Assisted in deploying SIEM technology for clients and provided Level 1/2 hardware and VoIP support, handling 75+ support requests per week with efficient ticketing.