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Hello, I’m Johann Lenoir — a medical interpreter and IT project manager with over 20 years of experience bridging healthcare, technology, and customer support. I’m passionate about clear communication, handling sensitive situations with professionalism, and upholding HIPAA standards to ensure trust and quality in every interaction. Previously, I served as Project Director for a local ISP/WISP, leading growth strategies, deploying network infrastructure, and delivering advanced technical support to SMB and residential clients. I’m excited to bring these capabilities to new teams to enhance communication and elevate customer experience.…Hello, I’m Johann Lenoir — a medical interpreter and IT project manager with over 20 years of experience bridging healthcare, technology, and customer support. I’m passionate about clear communication, handling sensitive situations with professionalism, and upholding HIPAA standards to ensure trust and quality in every interaction. Previously, I served as Project Director for a local ISP/WISP, leading growth strategies, deploying network infrastructure, and delivering advanced technical support to SMB and residential clients. I’m excited to bring these capabilities to new teams to enhance communication and elevate customer experience.

Johann Lenoir

Project Manager, UX Designer, Content Producer, +4

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Hello, I’m Johann Lenoir — a medical interpreter and IT project manager with over 20 years of experience bridging healthcare, technology, and customer support. I’m passionate about clear communication, handling sensitive situations with professionalism, and upholding HIPAA standards to ensure trust and quality in every interaction. Previously, I served as Project Director for a local ISP/WISP, leading growth strategies, deploying network infrastructure, and delivering advanced technical support to SMB and residential clients. I’m excited to bring these capabilities to new teams to enhance communication and elevate customer experience.…Hello, I’m Johann Lenoir — a medical interpreter and IT project manager with over 20 years of experience bridging healthcare, technology, and customer support. I’m passionate about clear communication, handling sensitive situations with professionalism, and upholding HIPAA standards to ensure trust and quality in every interaction. Previously, I served as Project Director for a local ISP/WISP, leading growth strategies, deploying network infrastructure, and delivering advanced technical support to SMB and residential clients. I’m excited to bring these capabilities to new teams to enhance communication and elevate customer experience.

Available to hire

Hello, I’m Johann Lenoir — a medical interpreter and IT project manager with over 20 years of experience bridging healthcare, technology, and customer support. I’m passionate about clear communication, handling sensitive situations with professionalism, and upholding HIPAA standards to ensure trust and quality in every interaction.

Previously, I served as Project Director for a local ISP/WISP, leading growth strategies, deploying network infrastructure, and delivering advanced technical support to SMB and residential clients. I’m excited to bring these capabilities to new teams to enhance communication and elevate customer experience.

Skills

Web Design

Experience Level

Web Design

Expert

Language

French

Fluent

English

Fluent

Spanish; Castilian

Advanced

Italian

Intermediate

Work Experience

Medical Interpreter – Remote Support (EN/FR) at DataMark / LanguageLine Solutions

August 1, 2025 - November 27, 2025

Provide remote medical interpretation and bilingual support; assist in real-time communication, document processes, and ensure secure HIPAA-compliant conversations with patients and professionals; support remote software and telecommunication systems; contribute to client satisfaction and service delivery.

Medical Interpreter - Remote Support (EN/FR) at Datamark / LanguageLine Solutions - Remote

August 1, 2025 - Present

Provide real-time linguistic support via phone and video conferencing. Handle sensitive situations and emergencies with professionalism. Communicate accurately, clearly, and in compliance with HIPAA standards.

Project Director & Technical Support at WISP Smartcomm

February 1, 2016 - January 1, 2025

Managed a local Internet Service Provider (ISP/WISP) and implemented growth strategies. Deployed network infrastructure, optimized antennas, and strengthened the backbone. Delivered advanced technical support to SMB and residential clients, ensuring efficient issue resolution.

Front to Back / Customer Experience at Timeshare Riviera Maya Hotels

September 1, 2006 - September 1, 2016

Assisted high-end clients throughout their stay, ensuring a premium experience. Coordinated administrative tasks with internal teams to streamline operations.

IT Project Manager at DSI Orange

June 1, 2000 - May 1, 2006

Led IT projects while providing user support. Analyzed business needs, documented processes, and coordinated application deployments.