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I am a dynamic leader and accomplished technical writing professional with 22+ years of experience shaping high-impact content strategies. My user-centric approach has driven a 30% increase in usability and reduced support queries by 25%, while consistently leading teams to deliver complex documentation projects ahead of schedule. I excel at fostering cross-functional collaboration, ensuring compliance across content ecosystems, and driving continuous improvement to elevate operational efficiency and content quality.…I am a dynamic leader and accomplished technical writing professional with 22+ years of experience shaping high-impact content strategies. My user-centric approach has driven a 30% increase in usability and reduced support queries by 25%, while consistently leading teams to deliver complex documentation projects ahead of schedule. I excel at fostering cross-functional collaboration, ensuring compliance across content ecosystems, and driving continuous improvement to elevate operational efficiency and content quality.

John Kingston Thangaraj

Content Strategist, Content Designer, Instructional Designer, +2

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I am a dynamic leader and accomplished technical writing professional with 22+ years of experience shaping high-impact content strategies. My user-centric approach has driven a 30% increase in usability and reduced support queries by 25%, while consistently leading teams to deliver complex documentation projects ahead of schedule. I excel at fostering cross-functional collaboration, ensuring compliance across content ecosystems, and driving continuous improvement to elevate operational efficiency and content quality.…I am a dynamic leader and accomplished technical writing professional with 22+ years of experience shaping high-impact content strategies. My user-centric approach has driven a 30% increase in usability and reduced support queries by 25%, while consistently leading teams to deliver complex documentation projects ahead of schedule. I excel at fostering cross-functional collaboration, ensuring compliance across content ecosystems, and driving continuous improvement to elevate operational efficiency and content quality.

Available to hire

I am a dynamic leader and accomplished technical writing professional with 22+ years of experience shaping high-impact content strategies. My user-centric approach has driven a 30% increase in usability and reduced support queries by 25%, while consistently leading teams to deliver complex documentation projects ahead of schedule.

I excel at fostering cross-functional collaboration, ensuring compliance across content ecosystems, and driving continuous improvement to elevate operational efficiency and content quality.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Senior Manager – Technical Writing at Pluralsight India Private Limited

June 12, 2023 - Present

Spearheaded the end-to-end content quality, compliance, and copyright management strategy for Pluralsight course content, ensuring all materials met internal quality standards and registered with the US Electronic Copyright Office. Directed processes for linking copyrighted materials to certificates, tracked compliance, and safeguarded intellectual property. Prioritized transcript and caption production for all content, implementing audits to ensure accuracy and usability. Led cross-functional collaboration to resolve content issues and address piracy concerns with Brandshield to ensure swift takedowns and protect brand integrity. Established consistent Asana tracking for transcripts/captions on course updates and conducted detailed audits of auto-generated captions to enhance accuracy and learner experience.

Project Manager – Deployment (Knowledge and Content) at Philips India Limited

August 24, 2020 - May 31, 2023

Led global service documentation transformation initiatives, driving consistency, harmonization, and alignment of documentation standards across multiple businesses. Directed end-to-end execution of complex transformation programs, collaborating with service innovation directors, content managers, writers, and quality leaders across global locations. Defined priorities, allocated budgets, and steered programs to maximize business value. Chaired the Service Documentation Control Reference Board with stakeholders from eight+ countries to shape decisions affecting field service engineers worldwide.

Associate Manager Technical Writing at Accenture Solutions PVT LTD

November 24, 2014 - August 20, 2020

Spearheaded end-to-end strategy, planning, and delivery of technology documentation for Accenture CAS and Salesforce Cloud applications, ensuring alignment with product vision and client needs. Directed and mentored a large team of technical writers. Championed agile practices using TFS sprint boards, driving transparency and timely resolution of blockers. Led Salesforce localization and translation initiatives, establishing best practices and process documentation to streamline multilingual product delivery. Partnered with SMEs to design and deliver learning experiences that improved learner proficiency by 30% and accelerated capability growth; delivered end-to-end learning solutions that increased skill proficiency by 30%, improved assessment completion by 40%, and enhanced learning experience quality.

Lead Technical Writer at Nokia India Private Limited

April 16, 2013 - November 21, 2014

Led the Nokia Asha Developer’s Library team, developing API guides to boost developer engagement and platform adoption. Implemented content lifecycle management and governance, increasing stakeholder engagement and streamlining content operations. Improved productivity by 20% by delivering strategic content plans and using DITA 1.2 standards with tools including Arbortext Editor, Alfresco, Markdown, Git, JIRA, SDL Live Content Architect, Snagit, and Adobe Captivate.

Lead Technical Writer at Accenture Services PVT LTD (internal transfer from Nokia)

October 1, 2011 - April 15, 2013

Led Java and LWUIT Developer's Library team, delivering API guides for Java and LWUIT APIs. Fostered peer and usability reviews, leveraged DITA 1.2 and a suite of tools to ensure efficient content creation. Led Salesforce localization and translation initiatives and designed learning experiences that improved learner proficiency by 30%; delivered end-to-end learning solutions that increased skill proficiency by 30%, improved assessment completion by 40%, and enhanced learning experience quality through immersive interventions.

Senior Technical Author at Nokia India Private Limited

May 14, 2007 - September 30, 2011

Led the Symbian Developer Library, authored API and developer documentation, and championed DITA standards and XML authoring tools to streamline content operations. Implemented content governance and lifecycle management, boosting productivity and stakeholder engagement by improving workflows and publishing cycles.

Senior Technical Writer at Talisma Corporation Private Limited

December 7, 2005 - May 9, 2007

Developed and maintained comprehensive documentation for Talisma CRM, authored online help, installation guides, user manuals, and administrator guides. Created style guidelines to unify tone and visuals, achieving a 25% improvement in documentation quality and user satisfaction. Led process and technology improvements to support scaling in fast-paced publishing environments.

Technical Writer at Realm Services

April 5, 2004 - July 23, 2004

Delivered end-to-end documentation for Probam Suite, authored installation and system configuration guides, and developed a style and consistency checklist to standardize content across deliverables, improving quality and user comprehension.

Technical Writer at iSOFT R&D Private Limited

July 26, 2004 - August 12, 2005

Developed documentation for LORENZO healthcare suite, authored online help, installation guides, and configuration guides; collaborated with developers and QA to ensure accuracy and coherence; established style guidelines to improve consistency.

Technical Writer at LUC Enterprises (Client of NIIT)

May 15, 2003 - April 23, 2004

Contributed to eight technical books on software engineering and enterprise technologies, including Java-related topics, and supported enterprise documentation development.