At my previous job we would work with companies like NBCUniversal where we would run tests on their streaming service, Peacock. In one particular instance they wanted to ensure everything was running smoothly before they released the new Jurassic World movie onto the platform, so our team would work together, even working nights, to ensure the deadlines were met. I would even sometimes lead these teams while communicating with the customer to ensure all their needs are met, and once we finished with Peacock they even praised how well we worked. Right now I work for the Oceanside School District doing IT where I would travel to the various schools to help the staff and students with technical issues like fixing hardware and software issues with Chromebooks, Windows desktops, and iPads, as well as printers, smart boards, and smart TV’s.

John Macca

At my previous job we would work with companies like NBCUniversal where we would run tests on their streaming service, Peacock. In one particular instance they wanted to ensure everything was running smoothly before they released the new Jurassic World movie onto the platform, so our team would work together, even working nights, to ensure the deadlines were met. I would even sometimes lead these teams while communicating with the customer to ensure all their needs are met, and once we finished with Peacock they even praised how well we worked. Right now I work for the Oceanside School District doing IT where I would travel to the various schools to help the staff and students with technical issues like fixing hardware and software issues with Chromebooks, Windows desktops, and iPads, as well as printers, smart boards, and smart TV’s.

Available to hire

At my previous job we would work with companies like NBCUniversal where we would run tests on their streaming service, Peacock. In one particular instance they wanted to ensure everything was running smoothly before they released the new Jurassic World movie onto the platform, so our team would work together, even working nights, to ensure the deadlines were met. I would even sometimes lead these teams while communicating with the customer to ensure all their needs are met, and once we finished with Peacock they even praised how well we worked.

Right now I work for the Oceanside School District doing IT where I would travel to the various schools to help the staff and students with technical issues like fixing hardware and software issues with Chromebooks, Windows desktops, and iPads, as well as printers, smart boards, and smart TV’s.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Work Experience

Technical Integration Specialist at Witbe
February 1, 2022 - May 1, 2024
Created and maintained Confluence documentation for test processes, troubleshooting steps, and client workflows. Designed and executed Python-based test scripts to validate application performance, integrating automated logging and reporting to improve knowledge sharing. Managed datasets and analytical reports to provide accurate, up-to-date information for decision-making. Collaborated with enterprise clients (NBC Universal, AMC) to gather requirements and refine testing procedures. Developed knowledge-sharing frameworks to streamline handoffs between technical teams and improve onboarding.
Instructional Assistant (IT) at Oceanside School District
September 1, 2025 - Present
Help staff and students resolve technical support tickets for Chromebooks, iPads, Smartboards, printers, and Windows desktops by traveling to various schools in the district. Edited the school websites with new pictures, news posts, and UI updates. Worked with and taught students K-12 on troubleshooting technical issues as well as using AI to help them solve problems. Used spreadsheets to catalog the various devices and organized them in the storage rooms.

Education

Bachelor's Degree in Digital Game Design at Long Island University
January 11, 2030 - January 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Gaming, Software & Internet, Media & Entertainment, Professional Services