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I am a Senior Project / Program Manager with 10 years’ experience leading complex, high-value technology, data, transformation and operating-model change programmes across regulated and fast-paced environments. I have a proven track record delivering multi-million programmes, translating complex technical initiatives into measurable business outcomes and acting as a trusted advisor to CIOs, Boards and senior stakeholders. I excel at stabilising ambiguity, driving adoption, and embedding sustainable change across the full project lifecycle—from initiation to benefits realisation. I am seeking senior project or programme leadership roles where impact, accountability, and scale matter.…I am a Senior Project / Program Manager with 10 years’ experience leading complex, high-value technology, data, transformation and operating-model change programmes across regulated and fast-paced environments. I have a proven track record delivering multi-million programmes, translating complex technical initiatives into measurable business outcomes and acting as a trusted advisor to CIOs, Boards and senior stakeholders. I excel at stabilising ambiguity, driving adoption, and embedding sustainable change across the full project lifecycle—from initiation to benefits realisation. I am seeking senior project or programme leadership roles where impact, accountability, and scale matter.

John Offiah

Project Manager, Production Manager, Creative Producer, +2

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I am a Senior Project / Program Manager with 10 years’ experience leading complex, high-value technology, data, transformation and operating-model change programmes across regulated and fast-paced environments. I have a proven track record delivering multi-million programmes, translating complex technical initiatives into measurable business outcomes and acting as a trusted advisor to CIOs, Boards and senior stakeholders. I excel at stabilising ambiguity, driving adoption, and embedding sustainable change across the full project lifecycle—from initiation to benefits realisation. I am seeking senior project or programme leadership roles where impact, accountability, and scale matter.…I am a Senior Project / Program Manager with 10 years’ experience leading complex, high-value technology, data, transformation and operating-model change programmes across regulated and fast-paced environments. I have a proven track record delivering multi-million programmes, translating complex technical initiatives into measurable business outcomes and acting as a trusted advisor to CIOs, Boards and senior stakeholders. I excel at stabilising ambiguity, driving adoption, and embedding sustainable change across the full project lifecycle—from initiation to benefits realisation. I am seeking senior project or programme leadership roles where impact, accountability, and scale matter.

Available to hire

I am a Senior Project / Program Manager with 10 years’ experience leading complex, high-value technology, data, transformation and operating-model change programmes across regulated and fast-paced environments. I have a proven track record delivering multi-million programmes, translating complex technical initiatives into measurable business outcomes and acting as a trusted advisor to CIOs, Boards and senior stakeholders.

I excel at stabilising ambiguity, driving adoption, and embedding sustainable change across the full project lifecycle—from initiation to benefits realisation. I am seeking senior project or programme leadership roles where impact, accountability, and scale matter.

Skills

Jira

Salesforce

Experience Level

Jira

Expert

Salesforce

Intermediate

Work Experience

EU Onboarding Program Manager at Marqeta

May 1, 2025 - Present

Lead EU customer onboarding programmes within a regulated payments environment, coordinating cross-functional technology, compliance, and operations teams. Own programme governance, delivery plans, risk controls, and executive reporting to ensure predictable, compliant onboarding outcomes. Drive continuous improvement across onboarding processes, reducing cycle time and improving customer experience.

Senior Project / Program Manager – Software & Procurement Platforms at TradeCentric

January 1, 2024 - November 1, 2024

Delivered multiple concurrent, high-value integration programmes (£50k–£3m), spanning REST APIs, XML, and file-transfer services across shared middleware platforms (MuleSoft, MFT, EFT). Established Integration Centre of Enablement (C4E) and Integration Centre of Excellence (ICoE), accelerating delivery velocity and enforcing integration standards across the enterprise. Directed global teams of Technical Leads, Developers, Scrum Masters, and Business Analysts, ensuring consistent delivery. Owned supplier management including SoW approval, milestone validation, and invoice control. Produced executive-level reporting (RAG, velocity, financials) for IT Leadership Teams and Programme Boards. Led cutover planning, go/no-go decisions, and post-implementation assurance. Improved end-to-end procurement journeys through process re-design, automation, and policy alignment.

Senior Project / Programme Manager – Business Process Transformation at Civica

October 1, 2023 - August 1, 2024

Led enterprise-wide business process improvement programmes covering O2D, P2P, R2R, O2C, and H2R value streams. Designed and embedded Target Operating Models (TOM) and Business Operating Models (BOM), aligning strategy, process, technology, and people. Facilitated cross-functional discovery workshops, embedding a process-led, continuous-improvement mindset. Produced and governed BRDs, UML models, SIPOC artefacts, and gap analyses, ensuring traceability from requirements to delivery. Acted as the ‘voice of the business’, ensuring technical solutions delivered measurable operational and financial benefits. Supported change adoption through training plans, procedural documentation, and stakeholder engagement.

Project Manager – Payroll & Operational Change at ActivPayroll Ltd

October 1, 2022 - August 1, 2023

Led operational and systems change initiatives within payroll services, balancing compliance, accuracy, and service delivery. Provided strategic leadership through periods of organisational change and restructuring while maintaining regulatory compliance. Optimised resourcing models and operational processes, improving service reliability and cost efficiency.

IT Project Manager – Data, Infrastructure & Security at Equiniti Ltd

November 1, 2022 - July 1, 2023

Delivered large-scale IT and data programmes including MyCSP interface migrations, legacy system decommissioning, and data-centre transitions. Led a multi-phase MFA migration from JumpCloud to Microsoft MFA for 150,000+ users and multiple applications. Managed concurrent infrastructure and application programmes (Oracle Fusion, MFT, network upgrades, UC, data centre clearance). Partnered with Cabinet Office and MoD stakeholders, applying MoSCoW prioritisation to reduce programme costs by ~40%. Ensured end-to-end delivery governance, benefits tracking, and readiness assurance through stage-gate controls.

Project / Programme Manager at Loveworld Inc

June 1, 2015 - June 1, 2022

Delivered end-to-end transformation programmes covering business process design, systems implementation, data quality, and operational change. Led requirements elicitation, functional design, testing strategy, and post-implementation support across multiple initiatives. Embedded data quality, governance, and sustainable operating practices into core business processes.

Junior Project Manager – Business Transformation at Barclaycard

June 1, 2015 - September 1, 2015

Supported large-scale business transformation initiatives, contributing to analysis, planning, and delivery assurance.