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I am a passionate Systems Engineer with 10 years of technical customer success, supporting clients’ managed infrastructure across Windows client-to-server architectures and cloud platforms like Azure and AWS. I specialize in Microsoft 365 administration and SaaS platforms, helping internal teams and clients optimize security, access, and collaboration while aligning IT operations with business goals. I am analytical and resolute in problem solving, with a strong focus on customer satisfaction, collaboration, and continuous improvements. I stay current with cloud security, IAM, and automation to deliver secure, scalable solutions that empower teams to innovate.…I am a passionate Systems Engineer with 10 years of technical customer success, supporting clients’ managed infrastructure across Windows client-to-server architectures and cloud platforms like Azure and AWS. I specialize in Microsoft 365 administration and SaaS platforms, helping internal teams and clients optimize security, access, and collaboration while aligning IT operations with business goals. I am analytical and resolute in problem solving, with a strong focus on customer satisfaction, collaboration, and continuous improvements. I stay current with cloud security, IAM, and automation to deliver secure, scalable solutions that empower teams to innovate.

Johnson Nejo

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I am a passionate Systems Engineer with 10 years of technical customer success, supporting clients’ managed infrastructure across Windows client-to-server architectures and cloud platforms like Azure and AWS. I specialize in Microsoft 365 administration and SaaS platforms, helping internal teams and clients optimize security, access, and collaboration while aligning IT operations with business goals. I am analytical and resolute in problem solving, with a strong focus on customer satisfaction, collaboration, and continuous improvements. I stay current with cloud security, IAM, and automation to deliver secure, scalable solutions that empower teams to innovate.…I am a passionate Systems Engineer with 10 years of technical customer success, supporting clients’ managed infrastructure across Windows client-to-server architectures and cloud platforms like Azure and AWS. I specialize in Microsoft 365 administration and SaaS platforms, helping internal teams and clients optimize security, access, and collaboration while aligning IT operations with business goals. I am analytical and resolute in problem solving, with a strong focus on customer satisfaction, collaboration, and continuous improvements. I stay current with cloud security, IAM, and automation to deliver secure, scalable solutions that empower teams to innovate.

Available to hire

I am a passionate Systems Engineer with 10 years of technical customer success, supporting clients’ managed infrastructure across Windows client-to-server architectures and cloud platforms like Azure and AWS. I specialize in Microsoft 365 administration and SaaS platforms, helping internal teams and clients optimize security, access, and collaboration while aligning IT operations with business goals.

I am analytical and resolute in problem solving, with a strong focus on customer satisfaction, collaboration, and continuous improvements. I stay current with cloud security, IAM, and automation to deliver secure, scalable solutions that empower teams to innovate.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Support Analyst at FBC

April 1, 2024 - Present

Managed the entire Microsoft 365 Suite (Exchange Online, OneDrive, SharePoint, Teams, Entra ID, Intune, Defender for Endpoint and Defender for Cloud) for compliance. Created and supported AD/M365 user accounts, configured access, and managed licenses. Administered MDM with Intune, enforced device compliance and patches, and troubleshot access control and SaaS apps across iOS/Android. Implemented SAML and OIDC SSO and integrated multiple cloud apps with Azure AD. Enforced conditional access and MFA, customized branding and domains, and security policies. Monitored monthly patch cycles and documented system states, security implementations, and end-user support articles. Established RBAC for sandbox, staging and production environments.

DevOps Engineer at Oxdit Technologies

March 1, 2023 - April 30, 2024

Collaborated with developers and infrastructure teams to improve performance, security, and scalability of cloud-hosted apps. Aligned AWS IAM with engineering needs; served as Cloud IAM resource. Led Jenkins CI/CD pipelines (GitHub, Maven, SonarQube); implemented security controls; monitored deployments with dashboards. Maintained scripts (Bash, YAML, Ansible) and managed Kubernetes clusters, including deployment issues and pod health. Implemented observability using Prometheus, Grafana, and AlertManager; used Helm for deployments; configured alerting with PagerDuty.

Cloud Engineer at Iris Smart Technologies

August 1, 2020 - February 28, 2022

Auto-scaling, cost optimization, and resource management; deployed cloud infrastructure on AWS with Terraform. Created VPCs, EC2, EBS, EFS, Route 53, ELB, Auto Scaling Groups, IAM, RDS, CloudWatch. Built containerized web apps with Docker and deployed to Kubernetes. Developed and maintained CI/CD pipelines and monitored applications with Dynatrace and CloudWatch. Authored and maintained automation scripts (Bash, YAML, Ansible). Documented architecture, processes and procedures.

Technical Support Analyst at HCL (Contracted to Suncor Energy Center)

April 1, 2022 - March 31, 2023

Provided end-to-end IT support across network, applications, cloud services and Service Management. Engaged with clients and CSP to resolve service issues and drive continuous service improvement. Managed hybrid infrastructure and Microsoft 365 multi-tenant suites (Azure AD/Microsoft Entra ID, Security Center, Intune, SharePoint, OneDrive, Exchange Online). Administered Defender for Cloud security and remediated endpoint vulnerabilities. Implemented access controls and authentication protocols (Conditional Access, RBAC, MFA, SSO/SAML/OIDC) for SaaS apps in Azure. Enrolled iOS/Android devices and enforced security via policy/compliance configurations; deployed updates; monitored network issues (VPN, DNS, routing, firewall). Provisioned/upgraded VMs and cloud PCs.

Field Operations Analyst at Iris Smart Technologies

September 1, 2014 - August 31, 2020

Supported and maintained data center multi-OS client-server infrastructure; deployed fixes, upgrades, patches and security updates. Administered Windows Active Directory, GPOs, backups, and monitored systems. Performed SQL queries, migrations, and related maintenance. Troubleshot networking issues (TCP/IP, VPN, DNS, HTTPS, DHCP). Documented procedures, action plans and technical notes for knowledge sharing and client training. Collaborated with stakeholders to refine processes and drive improvements.

Support Analyst at CFAO Plc

March 1, 2011 - July 31, 2014

Checked data quality across IT systems; ensured data/tools access. Optimized and updated daily routes for sales team (Salesforce). Planned and created visits (Salesforce). Managed POS database and produced reports (Excel, PowerPoint, Salesforce). Verified and cross-checked sales orders.